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  • General Insurance
  • Life insurance
  • General
  • 24-hour emergency hotlines
  • Media

  • Customer Care Hotline
  • 9:00 a.m. – 5:30 p.m., Monday to Friday (except public holidays)
  • Zurich Insurance Company Ltd
    25-26/F, One Island East
    18 Westlands Road, Island East
    Hong Kong

      Zurich International Life

      • Customer Care
      • 9:00 a.m. – 5:30 p.m., Monday to Friday
        (except public holidays)
      • 25-26/F, One Island East,
        18 Westlands Road, Island East,
        Hong Kong

      • Switching

      Zurich Life Insurance (Hong Kong) Limited

      Zurich Assurance Ltd


      • Customer Care
      • 9:00 a.m. – 5:30 p.m., Monday to Friday
        (except public holidays)
      • 25-26/F, One Island East,
        18 Westlands Road, Island East,
        Hong Kong

      • Claims Hotline
      • 9:00 a.m. – 5:30 p.m., Monday to Friday (except public holidays)

      • General enquiries
      • 9:00 a.m. – 5:30 p.m., Monday to Friday
        (except public holidays, Typhoon or Black Rainstorm Warning days)

      If you are a policyholder of any of the following policies, you can call the Zurich 24-hour emergency assistance hotline for assistance.

      • Travel / Motor / Personal accident / Medical / Home / CyberCare
      • 24 hours, Monday to Sunday (including public holidays)

      Processing time for feedback and cases

      We would like to hear from you our areas for improvement to ensure delivery of high quality services. Upon receipt of your feedback, we will send you an acknowledgement within 1 working day. We endeavor to provide a response to your feedback in 5 working days for simple and straight forward cases, and 15 working days for other cases. If we are unable to respond to you within the aforesaid timeframe, you will receive a notice of extension and thereafter an update on our investigation progress every two weeks until your concerns are resolved. If you are not satisfied with the response you receive, you may refer your case to the related organizations for follow-up.

       

      About personal data collection

      We need your personal particulars because we would like to approach you directly to help us improve the quality of our service. All information collected will only be used by Zurich Insurance (Hong Kong) for promotional and service providing purposes. For personal data access, change or opt-out requests, please write to Personal Data Privacy Officer, 25 – 26/F, One Island East, 18 Westlands Road, Island East, Hong Kong.