New
#1
Cannot access my Yahoo mail
Using windows 10, I have suddenly been unable to open my Yahoo mail. I can access the Yahoo.com website, SOMETIMES I can successfully sign into my Yahoo account and even preview my mail when clicking on "Mail". Other times I cannot even sign into the account. On the times I can sign in, if I hover over the "mail" I get a spinning wheel. If I click on "mail", it will pull up a preview. If I go to the bottom of the preview and click on "go to mail", all I get is the ascending/descending balls in the Yahoo tab, at the top of the page until it finally times out telling me "Can't connect securely...outdated or unsafe TLS security settings". I get the same results whether using the saved favorite from my toolbar in Windows EDGE browser or manually entering it from Google.
I can access my mail, with no problem, from my iPhone and my Windows 7 laptop, at home. My Windows 10 uses a secondary security sign-in measure of texting my phone with a four digit code to enter into the Windows 10 sign-in box. For the past 4 months, I have had no problem with sign-in or mail. Last week I took my laptop with me to a jobsite, out of town, and connected using the hotel wifi. All was well for 3 days but on the 4th morning it showed connected to wifi but NO internet service. I assumed a glitch with the wifi and connected with my phone as a hotspot. Upon returning to the office and connecting via our wifi, that's when the problem started. I also use Rackspace for my company email account and had problems with it. At first, I could not access the home page for either Rackspace OR Yahoo. I did a "clean-up" and removed a program that I did not recognize and am able to fully use my Rackspace mail. Also, when theses problem started I was able to access any other website, no problem. Just my email accounts were problematic. I installed Malwarebytes "free trial", performed a scan and quarantined 141 potential threats. This did not help with Yahoo mail. FYI, a few weeks before this problem started, when going to any website from the EDGE browser it would show connected in the upper tab but I would have a blank screen. If I clicked the refresh icon I would get the webpage. That has improved to occasionally, since the Malwarebytes clean-up. I consider myself an entry level-to-novice computer user and don't know where else to turn. Thanks in advance for any and all help.