Lost access to email account and can't sign-in via Yahoo

[arsenal+5]

I have spent over 10 hours on the phone with SKY since yesterday.

My account was initially locked and I managed to get through to a woman called Shan in back-office who unlocked my account and I then had access to all my emails on my IOS Apple device.  This was resolved at 19.50 last night, so I logged into my Yahoo App and emails were also coming through.  

I then added my mail account on my other devices and not long after that I lost all access to my emails  and was signed out of all my devices.

I have spent 8 hours today being past from pilar to post, department to department to resolve the issue and still have NO access to my email account and each and every time I attempt to sign-in which takes me via Yahoo it specifies that a verification code has been emailed to my email address which I wont receive as I have NO access emails.  Nobody at SKY is able to resolve this and I have wasted countless hours getting nowhere.  If I have NO access to my emails how the hell would a verification code sent to my email resolve this issue.

 I honestly don't know were to go with this, as without obtaining the verification code verbally it is not possible for me to sign-in.  I have tried choosing the option "Try another way" and it says Too many Attempts - Try tommorow.  

Any one else experiencing this problem?

[jayach]

I suspect you may have the same problem as here:

Email locked don't remember security question also... | Sky Community

Which seems to be that it is Yahoo sending the security code to your Sky address.

Obviously that shouldn't happen, but sometimes does.

I think only Sky can resolve it.

[Shellymil]

I was getting the following message when trying to access my email account

Account problem
We apologise for the inconvenience, but we have encountered a problem with your account.
(Removed)

I have got my account back. I  couldn't change my password as I kept getting this message

Access Denied
You don't have permission to access "http://skyid.sky.com/resetpassword/securityquestion/skycom/7b7a3a27782f4944515a4b57525569337a4d66756..." on this server.

When I was on the phone to sky one of the agents sent me a link to my hotmail email account to change my password for my sky accountit didn't work the first time as I got the above message.

So I switched on Norton VPN and  followed the link again the link had timed out so I requested another and this was sent to hotmail so I used new link and managed to change password and then once that was done was able to access my email. on sky yahoo

Give this a go and let me know the result.

Take care and have fun Shell x

Moderator note: Removed contact number

[Shellymil]

are you getting this error message

Account problem
We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact ************* for further assistance.