55,326 total
Great service from Shipley.
The courier was very competitive and expeditious.
My only less than positive observation was that the driver was from Romania and did not speak a word of English.
The bottom line is that the shipment was deliver as promised and without mishap.February
Date of experience: February 23, 2024
Beware. Fake review written using my username giving the shipping company I contracted with 5 stars. I’ve sent a request using their online form to Shipley for help to remove a review that was written that I Didn’t write. First off the pickup of my shipment was late, I still have NOT received my boat (exceeding the 4 transit days that was quoted) and I just received pictures that my boat was damaged. I still haven’t seen my boat in person.
Shipley responded asking if I wanted to remove the review I wrote. I wrote back again stating I never wrote the review and that something unscrupulous was going on. I still awaiting a response. I cannot login in, change my password but I can still see my account.
I don’t think Shipley isn’t taking it seriously that fraud is happening on their site. Hopefully I will get my boat. What should have been a three day delivery is seven days and counting. A ton of miles is being added to our trailer not to mention the damage to our boat. BEWARE. You will not get any support. (No support phone numbers either)
UPDATE: even after filing a troubleshooting ticket Shiply has not deleted the fake review - 5 days after I made the request. Also, there isn’t a way for me to file a true review of the company I contracted with. What a scam.
Date of experience: March 01, 2024
Reply from Shiply
Hi Pam,
We're truly sorry to hear about your experience and the inconvenience caused. Please rest assured that we take reports of fraudulent activity seriously, and we're actively investigating the situation.
Regarding the unauthorised review, we apologise for any confusion. Our team is working diligently to resolve this issue and remove the fake review associated with your account.
As for your boat's late pickup and delayed delivery, we understand your frustration and sincerely apologise for the inconvenience. We recommend actively communicating with the transport provider to address these concerns and ensure your shipment's safe and timely delivery.
If you have any further questions or require assistance, please don't hesitate to contact us at support@shiply.com. We're here to help and will do our best to resolve this matter as quickly as possible.
Kind Regards,
John
Great website! The delivery of my Harley Road King was done without issues!
Date of experience: March 06, 2024
Friendly, professional and helpful delivery service. Knowlegable too - diagnosed the dreadful engine noise correctly straight away after unloading - new alternator bearing required! Many thanks
Date of experience: March 04, 2024
Fast responses with quotes, which reduced competitively, to became sensible amounts within a day. Excellent communication from courier, so that it all went smoothly.
Date of experience: February 29, 2024
Very happy with Shipley, always use them as first port of call.
Date of experience: January 28, 2024
Ease of use and fast quotes. Nearly instantaneous
Date of experience: February 15, 2024
BEWARE - Shiply OFFER NO SUPPORT with delivery or payment issues.
I completed an outstanding payment after my item was collected - but the delivery company claimed they didn't receive payment and tried to get me pay AGAIN - I felt intimidated by their communication (we wont deliver till you pay etc) and so I very nearly paid AGAIN. I had paid 0 using the stupid Shiply link - that DOESN'T record payments made
I asked Shiply to step in - their response was
'Also, since the Shiply site acts as a neutral venue through which transport providers and users can meet and enter into negotiations. We are in no way involved in the actual transaction and assume no control over the quality, safety, or legal aspects of the jobs and/or transactions that take place through the site. '
Personally - I would be VERY careful of using Shiply - they are happy to take your money - and happy to see you get ripped off.
I addition to this - the delivery still hasn’t happened and now the driver wants another £25 to complete it - this now feels like extortion and the only contact I’ve had from shiply is try and take down my review.
Date of experience: March 04, 2024
Reply from Shiply
Hi Kat,
We're truly sorry to hear about your experience and the inconvenience caused. We understand your frustration and concern regarding the payment and delivery issues.
Regarding the payment matter, we apologise for any confusion or inconvenience. Shiply acts as a neutral platform where users and transport providers negotiate and arrange transactions independently. However, we take reports of payment issues seriously and will investigate the matter further to ensure a fair resolution.
For the additional fee requested by the driver, we recommend communicating directly with them to clarify the situation and negotiate a resolution. If you require further assistance or help resolving this matter, please don't hesitate to contact our support team at support@shiply.com. We're here to help and will do our best to address your concerns promptly.
Kind Regards,
Megan
The price quoted was reasonable and the company met all my expectations.
Date of experience: January 26, 2024
Shiply is great. Good way of contacting and reviewing removal specialists
Date of experience: March 09, 2024
Kept me totally up to date on the status of my delivery, very much recommend them
Date of experience: February 28, 2024
I only recently discovered Shiply and it has opened up a whole new world
Date of experience: March 01, 2024
Steve was great! Really quick & efficient. Bag picked up and delivered same day. Thanks for the great updates along the way. Comms we’re really clear. Thank you!
Date of experience: February 08, 2024
Great service, fabulous friendly driver, price was very competitive and would highly recommended
Date of experience: March 01, 2024
Always use Shiply. They always provide an excellent service.
Date of experience: March 08, 2024
Sofa collected a little late due to traffic, but I was notified they would be late. Sofa delivered next day but without bag of cushions. Bag was located in the warehouse and delivered 2 days later.
Date of experience: February 28, 2024
Communication excellent, bang on time, very polite and kind and thoughtful and helpful. Highly recommend.
Date of experience: February 19, 2024
Simple efficient way of finding a great courier at a great price.
Date of experience: March 05, 2024
Easy, quick, polite bidders. I would definitely use Shiply again, 5 star experience.
Date of experience: February 19, 2024
