Register Online Betting Service - Using hkjc.com - FAQ - The Hong Kong Jockey Club
FAQ

Register Online Betting Service
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  1. How do I register Online Betting Service?

  2. I have already registered for a Login Name. Can I use the Online Betting Service?

  3. How safe is the Dual Authentication Method?

  4. Can I use Dual Authentication Method to login to Online Betting Service on several computers?

  5. Is it safe to use the Dual Authentication Method to login to Online Betting Service at public places such as coffee shops?

  6. Can I use Dual Authentication Method to logon to Online Betting Service outside Hong Kong?

  7. After incorrectly entering my Online Password / Login Answer(s) several times, the screen displays the error message "Login Access is Locked". What should I do?

  8. Whom can I contact if I run into problems with logging on to the Online Betting Service?

  1. How do I register Online Betting Service?

    Online Betting Service is only eligible for HKJC Betting Account holders. If you are a betting account holder, you can click here to register. If you are not, please bring the following documents and visit any Off-course Betting Branches or Racecourses to apply first.

    - HKID or Passport

    - Bank statement or ATM card with your printed name

  2. I have already registered for a Login Name. Can I use the Online Betting Service?

    Yes, if you are a HKJC Betting Account holder, you are only required to build an association between your Login Name and your Betting Account before you are able to instantly enjoy the Online Betting Service

  3. How safe is the Dual Authentication Method?

    Online Betting Service has adopted the Dual Authentication Method, which use the "Login Answer" as a second authentication on top of the “Online Password". It is safe and convenient.

  4. Can I use Dual Authentication Method to login to Online Betting Service on several computers?

    Yes. Users can use the Dual Authentication Method to login to Online Betting Service on more than one computers. For security reasons, users can only login one account to one computer at the same time. 

  5. Is it safe to use the Dual Authentication Method to login to Online Betting Service at public places such as coffee shops?

    The Dual Authentication Method used by Online Betting Service allows users to use their own “Online Password" and "Login Answer" to login. It is safe and convenient, no matter where you login. For your personal protection, we highly recommend that you clear the browser memory cache before leaving any public computer.

  6. Can I use Dual Authentication Method to logon to Online Betting Service outside Hong Kong?

    The Online Betting Service is provided for use in the Hong Kong Special Administrative Region ("HKSAR") only and is governed by the Horse Race Betting Rules, Football Betting Rulesthe Lotteries Rules and Betting Facilities Rules. It is the sole responsibility of any person who is located outside Hong Kong to check and comply with an appropriate laws and regulations before assessing or using the Online Betting Service. The Club and its subsidiaries shall not be responsible for any consequences arising from or resulting in any person using or attempting to use this Service from outside HKSAR. All bets place and all transactions made on or through this Service shall be deemed to be made in HKSAR and subject to the laws of HKSAR.

  7. After incorrectly entering my Online Password / Login Answer(s) several times, the screen displays the error message "Login Access is Locked". What should I do?

    Please click "Cannot login" and follow the on screen instructions to reset your Online Password or Login Answer.

  8. Whom can I contact if I run into problems with logging on to the Online Betting Service?

    If you have forgotten your Online Password or Login Answer, please click here to reset. Should you have other queries about logging in to the Online Betting Service, please contact Customer Care at 1818.