LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. "You" in this document refers to the customer receiving remote support.

1. Download the Rescue Lens for Android mobile app.
   Tip: If the app is already installed on your device, tap Rescue Lens on your Home page or app tray.
   

   To continue, go to Step 2.

   1. Go to Google Play and search for the Rescue Lens for Android app .
   2. Tap the Install button.

      Result: The App permissions screen is displayed.

   3. Tap Accept.

      Result: Installation of the app starts.

   4. When the app has been installed, tap OPEN.
2. You may see a tutorial.
   Tip: To read the tutorial, swipe left/right.

   
   

   Tap Skip or OK.

3. To grant the app access to the device camera and microphone, tap ALLOW.

   

4. The technician gives you a 6-digit PIN code.
5. Type the code in the field labeled Enter your six-digit PIN code and tap Connect.
   
   

   Important: The camera image is already displayed on the mobile device. However, it is not yet streamed to the technician.
6. Accept the End-User License Agreement by tapping Accept.
   
7. Once the applet is running, wait for the technician to activate your session.
   Note: The exact way of starting the session depends on settings on the technician's side.

   Result: When the session is activated, the moving image captured by the device's camera is streamed to the technician. Lens Audio enables the customer and technician to communicate via a VoIP connection.

LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. "You" in this document refers to the customer receiving remote support.

1. You receive an SMS message from the technician. Open the SMS message, and tap the link to launch the Rescue Lens app.
   
   Note: If the Rescue Lens app is not already installed on your device, you will be redirected to Google Play to install the app first.

   Note: The download procedure may vary depending on your operating system.
2. You may see a tutorial.
   Tip: To read the tutorial, swipe left/right.

   Tap Skip or OK.

3. To grant the app access to the device camera and microphone tap ALLOW.

   

   Important: The camera image is already displayed on the mobile device. However, it is not yet streamed to the technician.
4. Accept the End-User License Agreement by tapping Accept.
   
5. Once the applet is running, wait for the technician to activate your session.
   Note: The exact way of starting the session depends on settings on the technician's side.

   Result: When the session is activated, the moving image captured by the device's camera is streamed to the technician. Lens Audio enables the customer and technician to communicate via a VoIP connection.

LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. "You" in this document refers to the customer receiving remote support.

1. You receive an Email from the technician. Open the Email, and tap the link to launch the Rescue Lens app.
   
   

   Note: If the Rescue Lens app is not already installed on your device, you will be redirected to Google Play to install the app first.

   Note: The download procedure may vary depending on your operating system.
2. You may see a tutorial.
   Tip: To read the tutorial, swipe left/right.

   Tap Skip or OK.

3. To grant the app access to the device camera and microphone tap ALLOW.

   

   Important: The camera image is already displayed on the mobile device. However, it is not yet streamed to the technician.
4. Accept the End-User License Agreement by tapping Accept.
   
5. Once the applet is running, wait for the technician to activate your session.
   Note: The exact way of starting the session depends on settings on the technician's side.

   Result: When the session is activated, the moving image captured by the device's camera is streamed to the technician. Lens Audio enables the customer and technician to communicate via a VoIP connection.

LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. "You" in this document refers to the customer receiving remote support.

1. In your messaging tool, you receive a message containing a link from the technician. Tap the link to launch the Rescue Lens app.
   
   

   Note: If the Rescue Lens app is not already installed on your device, you will be redirected to Google Play to install the app first.

   Note: The download procedure may vary depending on your operating system.
2. You may see a tutorial.
   Tip: To read the tutorial, swipe left/right.

   Tap Skip or OK.

3. To grant the app access to the device camera and microphone tap ALLOW.

   

   Important: The camera image is already displayed on the mobile device. However, it is not yet streamed to the technician.
4. Accept the End-User License Agreement by tapping Accept.
   
5. Once the applet is running, wait for the technician to activate your session.
   Note: The exact way of starting the session depends on settings on the technician's side.

   Result: When the session is activated, the moving image captured by the device's camera is streamed to the technician. Lens Audio enables the customer and technician to communicate via a VoIP connection.

LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. 'You' in this document refers to the customer receiving remote support.

1. Download the Rescue Lens for iOS mobile app.
   Tip: If the app is already installed on your device, tap Rescue Lens on your Home page or app tray.
   

   To continue, go to Step 2.

   1. Go to App Store, and search for the Rescue Lens for iOS app.
   2. Tap the download button.

      Result: Download begins.

   3. When the download finishes, tap OPEN.
2. You may see a tutorial.
   Tip: To read the tutorial swipe left/right.

   
   

   Tap Skip or OK.

3. To grant the app access to the device camera, tap OK.
   
4. The technician gives you a 6-digit PIN code.
5. Type the code in the field labeled Enter your six-digit PIN code and tap Connect.
   
   

   Important: The camera image is already displayed on the mobile device. However, it is not yet streamed to the technician.
6. Accept the End-User License Agreement by tapping Accept.
   
7. To grant the app access to the device microphone, tap OK
   
8. Once the applet is running, wait for the technician to activate your session.
   Note: The exact way of starting the session depends on settings on the technician's side.

   Result: When the session is activated, the moving image captured by the device's camera is streamed to the technician. Lens Audio enables the customer and technician to communicate via a VoIP connection.

LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. 'You' in this document refers to the customer receiving remote support.

1. You receive an SMS message from the technician. Open the SMS message, and tap the link to launch the Rescue Lens app.
   
   

   Note: If the Rescue Lens app is not already installed on your device, you will be redirected to the App Store to install the app first.

   Note: The download procedure may vary depending on your operating system.
2. You may see a tutorial.
   Tip: To read the tutorial, swipe left/right.

   Tap Skip or OK.

3. To grant the app access to the device camera, tap OK.
   
   Important: The camera image is already displayed on the mobile device. However, it is not yet streamed to the technician.
4. Accept the End-User License Agreement by tapping Accept.
   
5. To grant the app access to the device microphone, tap OK.
   
6. Once the applet is running, wait for the technician to activate your session.
   Note: The exact way of starting the session depends on settings on the technician's side.

   Result: When the session is activated, the moving image captured by the device's camera is streamed to the technician. Lens Audio enables the customer and technician to communicate via a VoIP connection.

LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. 'You' in this document refers to the customer receiving remote support.

1. You receive an Email from the technician. Open the Email, and tap the link to launch the Rescue Lens app.
   
   

   Note: If the Rescue Lens app is not already installed on your device, you will be redirected to the App Store to install the app first.

   Note: The download procedure may vary depending on your operating system.
2. You may see a tutorial.
   Tip: To read the tutorial, swipe left/right.

   Tap Skip or OK.

3. To grant the app access to the device camera, tap OK.
   
   Important: The camera image is already displayed on the mobile device. However, it is not yet streamed to the technician.
4. Accept the End-User License Agreement by tapping Accept.
   
5. To grant the app access to the device microphone, tap OK.
   
6. Once the applet is running, wait for the technician to activate your session.
   Note: The exact way of starting the session depends on settings on the technician's side.

   Result: When the session is activated, the moving image captured by the device's camera is streamed to the technician. Lens Audio enables the customer and technician to communicate via a VoIP connection.

LogMeIn Rescue is a tool that technicians use to access remote computers and mobile devices. While this guide speaks directly to the customer, Rescue technicians can use this section to understand the end-user experience during a remote support session. 'You' in this document refers to the customer receiving remote support.

1. In your messaging tool, you receive a message containing a link from the technician. Tap the link to launch the Rescue Lens app.
   
   

   Note: If the Rescue Lens app is not already installed on your device, you will be redirected to the App Store to install the app first.

   Note: The download procedure may vary depending on your operating system.
2. You may see a tutorial.
   Tip: To read the tutorial, swipe left/right.

   Tap Skip or OK.

3. To grant the app access to the device camera, tap OK.
   
   

   Important: The camera image is already displayed on the mobile device. However, it is not yet streamed to the technician.
4. Accept the End-User License Agreement by tapping Accept.
   
5. To grant the app access to the device microphone, tap OK
   
6. Once the applet is running, wait for the technician to activate your session.
   Note: The exact way of starting the session depends on settings on the technician's side.

   Result: When the session is activated, the moving image captured by the device's camera is streamed to the technician. Lens Audio enables the customer and technician to communicate via a VoIP connection.