Booked a room in the fabulous Prince of Wales. Prepaid bill was $468.00 Was sent to their new Annex when I arrived. Sort of a shabby next door property. Had to walk outside and into a next door building without any of the character or charm of the original property. Fronted the street so loud. Disappointing as I have stayed many times before.
It was perfect the moment we stepped into the Prince of Wales! Raphael (on the front desk) was so helpful to all of us! The staff all work so hard and it was so busy but you never felt out of place. Louis.
Our rooms were so clean and elegant!
Valet parking even!
We couldn't have been at a better location to everything. Right downtown! It was magical!
Our rehearsal dinner was in the pub.... I felt so sorry for our waitress but she was amazing.... putting up with a crying baby and little girls walking around etc. All the staff were very patient until things were sorted out...haha
My daughters wedding planner "Kaitlyn" was wonderful. Coming from a small town, not knowing what to expect since everything was planned basically over the phone and emails. She made sure everything was perfectly planned for us and it was.!
We had to have help, calling room service and within 3 minutes "Louis" was at the door and even made up the sofa bed for us....then off he went and brought us back some extra water! I did see Louis quite a few times over the next 2 days and not once was he standing around! He was a staff member we would all want to have!
It was perfect from the 1st moment that we arrived until we left.
Truly.... it was like a fairy tale....magical. Our grand daughters even went to a tea party luncheon....Alice in Wonderland.
Then the horse and carraige ride to and from the Pillar and Post on the wedding day.... Yes... My daughter and grand daughters felt like they were Cinderella! Oh, yes...even my new son-in-law felt like the Prince!
Perfect! Perfect! Can hardly wait to save up and go again!
Thank you Prince of Wales for everything!
We had a three days event at PoW. The hotel is a fantastic venue in terms of location and the overall quality of the property snd service. It is not a high end business conference venue but more of a casual venue with very nice, traditional rooms, pleasant facilities, and good food and OK service. The location itself cannot be bettered. That being said, we found the service a little slow in many aspects. It seems that the hotel is staffed at just under what would be required for early quality service. The food is good but a little inconsistent. The refreshment break food at our conference room was quite limited. The Conference Services Manager, Heather Wilson, was very obliging and responsive. Overall, this is not an "A" level conference venue, but nice if your participants want a more casual atmosphere.
Brought my team to the Prince of Wales for a spring team meeting. We enjoyed a great day and a half of meetings with an excellent dinner and wonderful accommodations. The staff were very attentive and met all our needs. I highly recommend the Prince of Wales, this is an amazingly run facility, hats off to the General Manager Kelly!
This was our first trip to Niagara on the Lake for my husband and I. We stayed at the Prince of Wales hotel for our anniversary and from the moment we walked into the reception area to checking into our room we were pleasantly surprised. The staff at the hotel were exceptional. Our room was very clean and spacious even though we only stayed 1 night. Parking was complimentary which is not very common these days. Great location too!
This is our second visit to this establishment. We were greeted by the lovely Victoria who handled our check in wonderfully. She told us the hotel was full but we had been upgraded to room 208. Noting we were already paying close to $400 a night we thought this would be delightful. Alas, this was not the case.
Our room seemed great at first look but once we settled we noticed the plastic stuck on the wall in the bathroom, peeling wall paper, torn wall paper, stains on the curtain, holes with gooey residue in the shower. When we went out and returned, my husband's card no longer worked on the lock. The reception on the TV was also very poor.
When we checked out, again with Victoria, we were told the cards easily become de-magnetized so should just have come back downstairs. Who expects to have to do that at a self proclaimed luxury hotel? I suggested they invest in cards that are not as fragile. Noting that this room was an upgrade, so likely went for well over $400 a night, I was very disappointed. I can only imagine what our room prior to the upgrade would be like! Victoria did kindly reduce our bill by $50 when we mentioned the poor state of the room which was nice of her to do, but we certainly won't be returning to that property for anything more than the lovely tea in the future.
We don't mind paying those prices if we think the value is there, but this state of room is more expected at a Holiday Inn than a Vintage Inn.
