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About the Business
Business owner information
Heather H.
We are an entirely gluten-free bakery/cafe specializing in pastries, breads, cakes, and desserts. We also offer a wide selection of specialty pantry items and baking supplies in our gourmet market.
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- Kaitlin M.Richmond, CA93204315Dec 20, 2023
What a cute little shop! After a medical appointment in the area I decided I deserved a delicious lunch and stopped here. I ended up ordering more than the salad I intended to buy. The ice gingerbread cookies are so delicious. I am not gluten free but I am vegetarian and always am on the search for high quality baked goods. I'm always a little suspicious of things without gluten but if the sign didn't say it I would have no idea anything I bought was gluten free.
The woman at the register (possibly the owner) was so wonderful! She definitely added to the experience.
I ordered
Sweet waffles, salad, molasses whoopee pie, iced gingerbread cookies, a vanilla cupcake, and red velvet cupcake, and a chi latte. So far everything has been phenomenal.
Highly recommended.Helpful 0Thanks 0Love this 0Oh no 0Business owner information
Heather H.
Dec 21, 2023
Hi Kaitlin- Thanks for taking the time to review Flour Craft. So delighted you enjoyed everything you tried as well as appreciated the service. Please come back and see us again soon. Happy Holidays!
- James S.San Rafael, CA14176Apr 13, 2024
I was recently diagnosed with Celiac so it is nice to have options. I don't eat many sweets but the scones are nice for a treat and less sweet than many.
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Heather H.
Apr 13, 2024
Thank you, James for your kind review! And glad we can provide some tasty options in a celiac-safe environment. We look forward to welcoming you in again soon.
- May 14, 2023
Love coming to flourcraft to try their different seafood tartines! .
I recently tried the Bridgeway which was a exam salmon tartine with arugula! I normally don't like avocado on toast but well that went well!
The toast included was also gluten-free and had a great butter crunch to it!
There is limited seating inside and has a lot of local things you can buy!Helpful 0Thanks 0Love this 1Oh no 0Business owner information
Heather H.
May 15, 2023
Hi Alaric- Thank you for your kind review and so pleased you enjoyed all that you tried. We very much appreciate your support and hope to see you again soon.
- Kaylee A.San Rafael, CA641197320Jan 27, 2024Updated review
Time and time again Heather and the team at Flour Craft impress me. They've made every holiday and birthday special for our gluten free family for the last ten years. The cakes, pastries, seasonal varieties and sourdough bread are fantastic. They've redone the store in San Anselmo to be open, modern and welcoming boasting the best ambiance around. I'm grateful that my mom found this place years ago! What sets this bakery apart from it's competitors is their willingness to create unique and delicious varieties, granolas, breads and savory tartines! Can't beat the staff friendliness, store cleanliness, pastry-chef creativity and baked goods consistency.
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Heather H.
Jan 27, 2024
Hi Kaylee- Thank you for taking the time to write a review and for sharing your photos. It is our pleasure to participate in your special family moments. Thank you for supporting Flour Craft!
Feb 10, 2018Previous reviewI had the opportunity to speak with the owner directly about the ordering process. She was able to work together with me to provide a suggestion to make the ordering process more intuitive!
I do really enjoy this bakery and the improvements that they have made over time to the bakery baked goods as well as staffing.
This place is a nice treat for Saturday. I recommend the daily quiche or the sandwich. I also sometimes forget they have espresso. I tried a latte today with whole milk and it was delicious
Thanks Heather!Mar 20, 2016Previous reviewSo today was kind of my last straw with this bakery.
I have ordered six cakes in the past five months and the ordering process is awful. They should just have the ability to order online, it would be more enjoyable.
I think that the owner doesn't want to get pushed around by anyone so she's instigated all of these rules for ordering cakes: 48 hours for cake making, pay up front, no special modifications to cakes etc. This makes ordering a cake extremely difficult because you feel like you're calling an assembly line.
And if you want information or suggestions, they make it clear - you are on your own! Once you're in the store and they can see you, they treat you amazingly well and offer you tons of options. But when you call, the people who answer the phone are just horrible and the owner, unless you're in front of her is incredibly difficult to work with every time. Being that I don't live nearby and travel often for work, ordering the cakes in person requires an extra trip, which I might just do next time rather than call. But because of the 48 hour rule, I had to call again for this cake ordering process for yet another miserable experience. - Jun 5, 2023
I get that it doesn't pay to be open all of the time, but when you are open, maybe try to be polite and respectful. Also, people who are not gluten-free are not monsters--they have questions when buying gluten-free items for their friends and family who have gluten allergies. Help educate them, rather than insult them. And, if someone wants to know what a bread taste like because it is very expensive compared to a regular French bread and they are going to be serving it at an important to them dinner party don't snipe at them that "there are no free samples," just tell them that it taste exactly like French bread or it's lighter or heavier or sweeter or whatever. And, it wouldn't hurt to say hello. Because of your hostile attitude, I will find gluten-free bakery items elsewhere.
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Heather H.
Jun 6, 2023
Thank you for your feedback. We will use it to improve our service and hope you will give us another try.
- Andrea G.San Francisco, CA010Feb 14, 2024
Great sourdough bread that was crunchy and yummy! The best gluten-free bread around and wonderful customer service!
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Heather H.
Feb 14, 2024
Hi Andrea- So delighted you enjoyed! Thank you for your comments and for your business.
- Alexandra T.Kentfield, CA08Apr 1, 2023
Problem solved (see below) - the owner was very responsive and let me know the staff just hadn't been apprised of the situation. I am a long time customer and will continue to be because their baked goods are so delicious. Thank you Heather for taking care of your customers!
We have been long time customers of Flour Craft Bakery in San Anselmo. We love their baked goods and have never had an issue, never made a complaint. Last Sunday my husband brought me a sourdough bowl to try something new ($11 for the bread, after spending $35 the day before for a dinner party). When I went to taste it, it was wet in the middle, heavily damp. It was not fully cooked. Usually I wouldn't say anything, but after my husband cut into it even he saw it wasn't worth saving. I called them up because we live a few miles away; I was ready to drive over if needed but thought I would call first. The woman I spoke with said I did not need to come back in, that she would credit me the $11. I said thank you.
As I was doing my bookkeeping, I saw the credit didn't come through. I called the bakery - honestly, I thought it would be no big deal. The call was very uncomfortable, I was told no one there said that they would refund me, and that they would not honor the refund today. I should have come in with the bread at the time. Then they went on to try and shame me by saying no one else has ever complained about their bread. I knew I wasn't going to get anywhere so I said goodbye.
Their baked goods are good, their customer service could use some work.Helpful 1Thanks 0Love this 0Oh no 0Business owner information
Heather H.
Apr 2, 2023
Hi Alexandra- So sorry for the undercooked bread and for the confusion with your order. Rest assured your refund was processed at the time you called to request it. Square processing takes 5-7 days to issue refunds back to your card. So, please sit tight. You will see a refund for that $11 come through in the next few days. I did confirm it's in process on our end. Thank you for supporting Flour Craft.
- Marisol A.Novato, CA12471Feb 10, 2023Updated review
Flour Craft bakery has the best vegan desserts if that's what you are looking for. But also has delicious desserts that are not vegan but wheat free ! Check out their chocolate Whoopi Pie and tahini chocolate brownie . You will not be disappointed !!!! Beyond delish !!!
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Heather H.
Feb 9, 2023
Hi Marisol- Thank you for your kind review and your support of Flour Craft. So delighted you enjoyed all that you tried. We appreciate your support of our family business.
Feb 9, 2023Previous reviewScrumptious desserts like Tahini chocolate brownie out of this world good! Also their lunch Items are very very good . Whoopi pie so huge and so delish, I had to save some for the next day! The best bakery In San Anselmo .
- Mike C.Milpitas, CA21511Jan 8, 2022
Great soup and pastries. I suggest the quiche and soup combo for a gloomy day.
Limited seatingHelpful 1Thanks 0Love this 1Oh no 0Business owner information
Heather H.
Jan 8, 2022
HI Mike- Thanks for your review and so glad you enjoyed! We look forward to welcoming you in again soon.
- 579488287Aug 16, 2021
Blueberry earl grey scone!
Came here for some pastries to take for a hike. Omg the earl grey scone is delicious! I returned the next day to buy 2 more haha. This might've been my 3rd time eating a scone so it's definitely set a high bar. The earl grey flavor really comes through. It wasn't too dry, and paired perfectly with some coffee the next morning. It is pretty dense though so I'd recommend sharing or just eating half.Helpful 11Thanks 0Love this 10Oh no 0Business owner information
Heather H.
Aug 16, 2021
Hi Jessica- Thank you for your kind review and for supporting Flour Craft. We'll make sure to keep plenty of scones on hand for you next visit :) We look forward to seeing you again soon!
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