Gamestop Phone Numbers and Emails

Toll-Free Number:

  • (866) 323-2321
Send Message

Customer Service:

  • (888) 622-0173
    Citizens One
  • (855) 497-8168
    PowerUp Rewards Credit Card
  • (800) 883-8895

Gamestop Emails:

Customer Service
ThinkGeek.com
Jobs/ Career
Legal
DMCA Inquiries
Is this your business?

How to Contact Gamestop?

Most Popular Number:

(866) 323-2321
Total calls: 2 327 Issues resolved: 67 Last call: May 2, 2024

What Is the Gamestop Customer Service Phone Number?

For GameStop customer service, you can reach them by dialing their dedicated customer service phone number 1-800-883-8895. They are available to assist you from Monday to Saturday between 8 AM and 10 PM and on Sundays from 8 AM to 8 PM, CT. By contacting this number during their specified hours, you can connect with their dedicated customer service team to receive help and support regarding any inquiries, concerns, or matters related to GameStop's products, services, or orders.

What Are Gamestop Customer Support Working Hours?

GameStop's customer support is available during the following hours: Monday to Saturday from 8 AM to 10 PM and Sunday from 8 AM to 8 PM, all in the Central Standard Time (CST) zone. During these operating hours, you can contact GameStop's customer service team for assistance with your inquiries, concerns, or support needs.

Gamestop’s customer support team is available to provide the necessary support on various issues, including product inquiries, order support, technical support, and other general inquiries. If you require assistance outside of their working hours, you may need to wait until the next available support window.

Can I Contact Gamestop Via Live Chat?

While GameStop does not provide live chat support, you can still reach out to their customer service team through other channels. To contact them, you can fill out a message form on their website, ensuring to include all relevant information such as your name, email address, order number (if applicable), and a detailed description of your query or concern.

Once you hit the send button, their team will respond to your message as soon as possible. Additionally, you have the option to directly email them at care@gamestop.com for further assistance. Or, for immediate support, you can also try reaching out to Gamestop using their dedicated customer service phone number.

PissedConsumer Club

Contact Information

Gamestop Website:

Gamestop Help Center:

Corporate Office Address:

Gamestop.com
625 Westport Parkway
Grapevine, Texas 76051
United States

Gamestop Rating Based on 565 Reviews

Rating details

1.8
more details
Customer service
Website
Product or Service Quality
Discounts and Special Offers

Rating stats

Rating trend

How Good is Gamestop's Customer Service?

Wellington Hwg
Wellington Hwg
Feels Disappointed | Dec 24, 2023

I need my money released today

Read full quote
ARTAYVIA J
ARTAYVIA J
Feels Disappointed | Jan 03, 2023

I accidentally paused my order online

Read full quote
Thalia Pay
Thalia Pay
Feels Neutral | Nov 19, 2022

It was okay

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itzelxo
itzelxo
Feels Disappointed | Oct 27, 2022

I reported a stolen package and they denied my request for a refund. Terrible customer service didn’t help me resolve my issue at all!

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itzelxo
itzelxo
Feels Disappointed | Oct 26, 2022

It took a very long time for someone in gamestop customer service to answer the phone

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Orianna Jrw
Orianna Jrw
Feels Disappointed | Oct 12, 2022

No one to talk to about my problem just hang up

Read full quote

Summary of Gamestop Customer Service Calls

3K TOTAL
CALLS
04:21 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gamestop?

Shipping and Delivery Question:

  • “Have never received package”
  • “Since 12/29/2023 I made a Oder for the next day delivery I never received it”
  • “Lost package”

Product/ Service Question:

  • “Trying to price a game system”
  • “Game wasn't delivered same day”
  • “Game don't work”

Request for Information Question:

  • “Order inquiry”
  • “Support”
  • “Looking for a game”

Account Question:

  • “Unblock accounts”
  • “Cant log into account”
  • “Account”

Refund Question:

  • “Need my refund on card ending 0335”
  • “Trying to get my refund”
  • “My refund is still missing from my account”

Cards Question:

  • “My son did not redeem his Vbox for my card he got for his birthday”
  • “I was gave a gift card that doesn't work”
  • “Can you use your card gold razor for regular purchase like food groceries or just for ging stuff”

Payments and Charges Question:

  • “Order charged twice”
  • “Payment problems”
  • “Duplicate transaction”

Activation/ Cancellation Question:

  • “Cancel online order”
  • “Placed order this morning 11/27 cancel by mistake”
  • “I need to cancel an order”

Return/ Replace Question:

  • “Return”
  • “Trying to return a game for a refund or in store credit”
  • “Store refused return”

Website/ Application Question:

  • “Application”
  • “I accidentally paused my order online”
  • “My order online”

Staff Question:

  • “Unsatisfied customer service”
  • “Rude customer service”
  • “You got a very disrespectful staff starting with the manager in 1449 metropolitan I got recite she called her boyfriend to attack me”

Employment Question:

  • “W2”
  • “To apply for job”
  • “Job”

Other Question:

  • “Xbox preorder”
  • “Dispute”
  • “My business”

About

Related Companies

EB Games, ImpulseDriven

Summary

GameStop is an American leading company that provides video games and the software retail entertainments. The company has 6,100 stores located across the United States and 17 other countries including Canada, Norway, Australia, Denmark, Puerto Rico, Finland, Germany and others. GameStop was established in 1984 in Dallas. Customers can find products for any taste such as Browse All, Xbox 360, Xbox Sony, PSP, PlayStation 3, PlayStation 2, Download Now, Nintendo Wii and more. GameStop offers a larger selection of new and used games like action, casual, educational, fighting, productivity, strategy and more others. The company provides hardware, software and game accessories for next generation video game systems and the PC.

Gamestop reviews and complaints

Gamestop is ranked 219 out of 1347 in Games and Movies category

Area Served

USA

Payment Methods

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