Sony Phone Numbers and Emails

Toll-Free Number:

  • (800) 345-7669
    Sony Latin America, Inc.
Send Message

Customer Service:

  • (239) 768-7547
  • (877) 899-7669

Headquarters:

  • (239) 768-7676
    Sony Electronics Inc.(USA)
  • +325 230 7307
    Europe
  • +8 135 448 3311
    Sony Marketing Co
  • +1 416 499 1414
    Sony of Canada Ltd.

Investors/ Franchising:

  • (212) 833-6722
    USA
  • +44 193 281 6000
    Europe
  • +8 136 748 2111
    Japan

Sony Emails:

Customer Service
App Support
General Info
Social Responsibility (Sony Corporation of America), Social Responsibility (Sony Electronics), Social Responsibility (Sony Pictures Entertainment)
Legal
Privacy Inquiries, Privacy Inquiries
Media
Sony Corporation of America, Sony Electronics, Sony Interactive Entertainment
Technical Support
marketinginquiries@sonyusa.com
Marketing Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Sony Customer Service

Most Popular Number:

(800) 345-7669
Sony Latin America, Inc.
Total calls: 8 256 Issues resolved: 183 Last call: Apr 20, 2024

What is Sony's Phone Number?

You may find Sony contact information on the Contact Us page. You will have to select the category (Electronics, Games, Music, Financial Services etc.) and you will be provided with Sony contacts for each country.

You can contact Sony support by calling Sony toll-free customer service number: (800) 345-7669. If you are facing difficulties calling this number you can also contact the company via the Sony's headquarters phone number depending on your region at (239) 768-7676 (for the USA), +325 230 7307 (for Europe), +8 135 448 3311 (for Japan) and +1 416 499 1414 (for Canada).

What Time Does Sony Customer Service Open?

Sony customer service has a 24-hours hotline 1-800-345-7669. You can contact the company by other numbers between the hours of 8AM - 7PM PDT.

How to Email Sony Customer Service?

You can email Sony customer service by submitting the form on the Sony Contact Support page. You will have to select the Email option and fill in information about your product and a short description of your problem.

How to Contact Sony Live Chat?

Sony customer service doesn’t provide customers with a live chat option, however, you can select the “contact support team” option on the Support page, where you can choose the category that best fits your question, and you will be able to look through FAQ or choose the way Sony support team can help you: you can send your question via email or call Sony phone number.

Moreover, it is also possible to download the Support by Sony mobile app using which you will be provided with support information for your Sony product and possible solutions to resolve any issues you may have.

Additionally, Sony customer service representatives are highly engaged on their official Twitter account for Sony Customer Service in the United States @SonySupportUSA. You can visit this page or simply tag them in your post, and soon you will be provided with an effective solution.

PissedConsumer Club

Contact Information

Sony Website:

Sony Help Center:

Corporate Office Address:

Sony Group Corporation
1-7-1 Konan
Minato-Ku, Tokyo 108-0075
Japan

Other Info (opening hours):

Other Locations:

Sony Electronics Inc. (USA)

12451 Gateway Blvd.

Fort Myers, FL 33913

Fax: +1(239) 768-7892


Sony Corporation of America

25 Madison Ave.

New York, NY 10010


Sony Latin America, Inc.

5201 Blue Lagoon Dr., Ste 300

Miami, FL 33178

Fax: +1(305) 260-4019


Europe HQ

Technologielaan 7

B-1840 Londerzeel

Belgium

Fax: +32 52 307 490


Sony of Canada Ltd.

2235 Sheppard Ave. E., Ste 700

Toronto, ON M2J 5B5

Canada

Fax: +1(416) 497-1774

More contact details

Fax:

+81 466-31-2595

Sony Customer Service Reviews

1.8 / 5
Poor
Guest-5779730
I fr got my password
stars-rating stars-rating stars-rating stars-rating stars-rating
4.8

So my playstation network account and I can't sign into my accounts and my mom try to sign in my account

Read full review
Alex C Mns
Trying to retrieve my original profile but it's under an old phone # that I do not have anymore just trying to remove the 2SV off that account

Haven't heard from them yet so how can I give u a honest answer, you should take better care of your customers, I have at least 1k or more in just games and add-ons I have bought, you should make this much easier than what your company has made it out to be im definitely tired of money being wasted on a system I thought highly of a one time

Read full review
Guest-5707503
National Customer Service rep just hung up on me! No solutions just repeatedly asking over & over for the same info already provided over the last 3 months.

TV speaker is rattling while under warranty. Multiple phone calls & escalations with zero remedies, only repeated requests for videos already sent & confirmed received twice while I was on the phone uploading them.

Case closed abruptly multiple times. I asked they call to clear it up. They called at 4:30 & 5:30 am. I called back & the National Customer Service rep who wouldnt give her name or transfer me to a supervisor HUNG UP ON ME!

Sony = BS Baloney. Ill never buy Sony again.

Better off with a company that appreciates customers, stands by its products & honors its warranties! Their pathetic reviews are well deserved.

Read full review
Erwyn S Tqb
Tv sucks
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Don't buy Sony! Pairing remotes problem.
NO HELP FROM YOUR FIRST LEVEL MONKEYS!
SAMSUNG, HERE WE come. Bye, bye sony!
CUSTOMER SERVICE SUCKS!!

Read full review

How Good is Sony's Customer Service?

Amari Shx
Amari Shx
Feels Disappointed | Apr 05, 2024

I was not assisted as yet in my attempt to unlock my sony account

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Dartha Gyk
Dartha Gyk
Feels Disappointed | Mar 02, 2024

Trying to get a hold of someone to talk about a transaction of $79.99 that went through on 3/1/24. Just trying to get a refund on that transaction. But when I called I never got a hold of anyone. If they could call me back that would be great. I’ll list my number #(209)447-**** thank you l.

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Jermane Xgm
Jermane Xgm
Feels Satisfied | Mar 02, 2024

Extremely pleased with outcome of call.

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Caylie Hlf
Caylie Hlf
Feels Satisfied | Feb 26, 2024

Tried calling their regular customer service number numerous times. Call was disconnected each time. Call was answered by automated voice system. After I indicated my problem Call disconnected.

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Cassondra Mms
Cassondra Mms
Feels Neutral | Feb 21, 2024

very good

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Danelle Jyh
Danelle Jyh
Feels Disappointed | Feb 20, 2024

$1800 for a tv, with an extended warranty, that goes bad after 2 years ( one month after the warranty ran out) then left high and dry with zero compensation nor even a returned phone call just doesn't cut it from a supposedly reputable company, especially since the TV was having issues only one year after I bought it. All along I thought it was reception issues, but I was wrong.
Disappointed to say the least.

Read full quote

Summary of Sony Customer Service Calls

14.6K TOTAL
CALLS
02:48 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sony?

Account Question:

  • “Help on my account on PS4”
  • “My ps4 account is banned”
  • “Forgot restriction passcode”

Product/ Service Question:

  • “Ps5 not working”
  • “Game fried”
  • “Damage gift card”

Request for Information Question:

  • “About account”
  • “Need help with my wireless headphone”
  • “How to add YouTube tv to Sony tv”

Refund Question:

  • “Refund”
  • “I cant refund a game...didnt mean to buy”
  • “Refund of purchase”

Payments and Charges Question:

  • “Update payment method for ps+”
  • “Transaction”
  • “Unauthorized purchases”

Return/ Replace Question:

  • “Replacement part”
  • “I need a replacement PS5 for my son”
  • “Need to change my phone number on account”

Cards Question:

  • “Gift card”
  • “Cant add my card to add funds”
  • “Card Declined”

Activation/ Cancellation Question:

  • “Can't renew PlayStation plus”
  • “Deactivate my account”
  • “Remote activation”

Shipping and Delivery Question:

  • “Lost package”
  • “Tv never came with a remote want to replace it”
  • “Can't change picture size”

Staff Question:

  • “Logistics and customer service”
  • “I have lost the service on my new TV. I've got something pressed.”
  • “Because your customer service is horrible”

Employment Question:

  • “My rank is not saving on PS3 mw2”
  • “Vgn-nw270f laptop ?”
  • “MW2 updates not installing.”

Website/ Application Question:

  • “Application is corrupted”
  • “Cause My ps4 not let me start my application even after I delete it”
  • “App”

Other Question:

  • “Consul was stolen”
  • “Trouble signing in”
  • “Report theft”

About

Related Companies

PlayStation, Game Show Network, Sony Canada, Sony Ericsson, GSN TV

Summary

Sony is a Japanese multinational corporation. It is one of the largest media conglomerates in the world. Sony was founded in 1946 by Masaru Ibuka and his colleague Akio Morita. The company's headquarters is based in Minato, Tokyo, Japan. Sony is one of the leading manufacturers of video, electronics, communications, information technology products as well as video game consoles. The company manufactures goods for the consumer and professional markets. Sony is famous for introducing the world to Betamax videocassette recording format, Walkman brand, Compact Disc or CD format, the MSX, home computer system, Handycam products and the Video8 format, the PlayStation, as well as its recent Blu-ray Disc optical disc format.

Sony reviews and complaints

Sony is ranked 393 out of 3052 in Appliances and Electronics category

Area Served

USA

Payment Methods

MasterCard

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