NEVER RENT FROM THRIFTY AT SFO!! This place is has no basic human decency. The sales reps are so incredibly rude, I was shocked.
I made a reservation online the same night my parents arrived in SFO. My dad also received a confirmation email for the reservation.
But when my father went to pick up the car, his reservation was not in the system and the woman at the desk REFUSED to let him rent a car. She refused to even allow him to make a reservation on the spot. And most shockingly rude and atrocious behaviour, the desk lady actually SWORE continuously at my mother. She explicitly said, "F**K YOU!" multiple times to my mother and refused to serve my parents. I am ABSOLUTELY APPALLED at this unprofessional behaviour. Not even considering customer service, this sort of behaviour lacks even the most basic human decency and common courtesy. Regardless of whether the employee is having a bad day, feeling stressed, or annoyed by the customer, they should never stoop so low as to swear and scream at customers. NEVER rent from Thrifty unless you enjoy being told to "go f**k yourself" by sales reps. I will unquestionably NEVER rent from Thrifty and neither should anyone else since their staff are extremely vulgar and freely curse at customers. I would not wish this experience on my worst enemy.
Not only was the customer service at the SFO Thrifty unspeakably despicable, the Thrifty system was faulty and the reservation failed to register despite providing a confirmation email. I have never heard of a company where their employees scream explicits at customers.
