Issues with Live Streams on Prime Video
What to do if you're having problems watching live streams or events on Prime Video.
If you're having issues watching live streams or live events on Prime Video, please ensure that you’re watching on a supported device, and have a sufficient download speed. Prime Video recommends a minimum download speed of 1Mb/s for SD content and 5Mb/s for HD content. Prime Video will serve the highest quality streaming experience possible based on the bandwidth speed available.
Note: If you're experiencing any issues with the video "juddering" or having excessive
motion blur, we recommend turning the Motion setting on your TV to Off. This setting
might have a different name depending on your TV manufacturer. Some examples of the
Motion setting include Auto Motion Plus, Tru Motion, MotionFlow, Cinemotion, and Motion
Picture.
For further help on Live Events, please visit the Live Events Help Hub.
For more help, try our Prime Video forum 
