Spectrum Reviews

Needed to get a replacement phone for elderly neighbour whose phone was stolen while in hospital. Fortunately, we were served by Debbie, who was friendly, efficient and helpful. In and out within 20 minutes, and good to go.

I was very satisfied with the ease of trade-in on my phone. I am happy with the promotion and I recommend my friends and family to trade-in their phone and upgrade. I love my new phone and pleased with all the features. Thank you Spectrum.

While I've been with Brighthouse Networks, Charter/Spectrum bought Brighthouse Networks out. They've been absolutely great! There were some problems (glitches) along the way including my bill being associated with someone of the same name in Texas (who was a Charter customer), it did take several years to get this issue fixed, and finally the Corporate ordered it off my credit report (that person didn't pay the bill), and they had to create a new account due to the other person with the same name with unpaid bill.

Sean at the Austin office was so great!!! 5-STAR REVIEW and thank you for being so kind! Called to get an update on our internet plan. Sean the customer service person was so helpful and kind. Thank you!

Constant service interruptions and intermittent slow speeds. Multiple tech appointments for things to work a short period of time then falling off again. Unable to process bill adjustments even after being out of internet multiple days in a row, and requesting credit multiple times. Also the price is insane, the lowest package offered is $100 a month for internet alone.

Carlsbad store: Think good customer service is a thing of the past other than Spectrum T-mobile is the worst. Worker by the name of Drachan is the worst when it comes to customer service. He'll be better off digging holes in the desert where no one would have to put up with his rude poor attitude. He is the reason why this store gets so many bad reviews. I wish spectrum would take more time interviewing their applicants so people like Drachan would go elsewhere for work. DRACHAN your mom must be really proud of you.

Existing customers are subject to their increasing costs every other month, while promoting discounts for new customers. You call them, and they have no explanation other than 10 years ago you had the same promotion. Wish our county would encourage another reputable company to come into the Citrus County, Florida area. If I could rate as 0, I would.

If I could leave zero stars, I would. I called Spectrum the other day to inquire about the mobile phone service that they offer and inquire about the phones that they have. I was informed that I needed to pay 82.77 for them to send the phone and then told what the next steps would be. I explained that I would call back on Friday if I would be interested in going forward with a cell phone plan with them. I am currently an internet and cable TV subscriber with Spectrum. I started receiving emails that the phone was shipped. I checked my checking account and discovered that Spectrum had withdrawn the 82.77 from my account after I had clearly told them NO and that I would contact them on Friday if I was interested. They used the debit card they had on file for my internet and cable service.

Spectrum is a horrendous company that takes advantage of their customers. It's no surprise they have a 1.6 rating on almost every site and doesn't even allow reviews on their Facebook page. Maybe treat your customers better and you wouldn't have to block facebook and Google reviews. I was overcharged for services I didn't use. I spent months trying to get it resolved and it ended with a support specialist telling me they would drop the charges because they were invalid but refused to drop the late fees.

It works when it wants to... About half of the time I can't connect my firestick to it. Everything is hooked up correctly and the box says that there is internet. I'm most likely going to look into other Internet providers