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Thank you for posting your query in Microsoft Community.
a. Are you using a Windows 8 phone?
b. Which anti-virus program is installed in the system?
I understand that you are unable to log into the pof app but website. The issue might arise if the there is some corruption or due to proxy server issue. In order to diagnose the issue, I would suggest you to try the following methods and check if the issue
persists.
Method 1:
Run the Apps troubleshooterand check if that helps. The Apps Troubleshooter is an automated tool which we have developed to address a number of known issues that can prevent the Apps from running properly. This troubleshooter automatically fixes some issues,
including suboptimal screen resolution, incorrect security or account settings etc. If issue persists, refer to the remaining steps and check.