Telephone Assistance | Internal Revenue Service

Let Us Help You

Online Tools and Resources

Many families will get advance payments of the Child Tax Credit. Get details on Advance Child Tax Credit Payments in 2021.

Expecting a refund?

  • The IRS issues more than 9 out of 10 refunds in less than 21 days.

When to check status of your refund:

  • Within 24 hours after we've received your e-filed tax return; or
  • 4 weeks after mailing your paper return.

You should only call if:

  • It has been 3 weeks or more since you filed electronically (11 weeks if Form 8379, Injured Spouse was included);
  • It has been more than 6 weeks since you mailed your paper return (14 weeks if Form 8379, Injured Spouse was included); or
  • Where’s My Refund? directs you to contact us.

Getting ready

Filing help

Filing

To get your refund faster, e-file your return and choose direct deposit for your refund.

Note: You can’t get your AGI over the phone. To get your AGI quickly, order a tax transcript online.

Filing by mail

It’s taking us longer to process mailed documents including paper tax returns. We’re processing all mail in the order we receive it. Do not file a second tax return or call the IRS. Get the latest information on IRS operations and services.

Common questions

Use our Interactive Tax Assistant to answer your tax-related questions, such as:

To check the status of your amended return:

  • You must wait 3 weeks after filing the form before using Where’s My Amended Return? tool.

You should only call if:

  • It has been more than 16 weeks since you mailed the amended return; or
  • The Where’s My Amended Return? tool directs you to call us.

 Telephone and Local Assistance

Telephone assistors can help with many topics but see the list of topics our assistors can’t address.

Verify your identity when you call

Our representatives must verify your identity before discussing your personal information.

Have the following ready when you call:

Individuals

  • Social Security numbers (SSN) and birth dates
  • Individual Taxpayer Identification Number (ITIN) for taxpayers without a Social Security number
  • Filing status – single, head of household, married filing joint, or married filing separate
  • Prior-year tax return
  • Tax return you’re calling about
  • Any correspondence we sent to you

Third parties calling for someone else

Third parties calling for a deceased taxpayer

IRS phone number - Call Wait Times

Filing Season
(January - April)

  • Telephone service wait times can average 15 minutes. Some telephone service lines may have longer wait times.
  • Telephone service wait times are higher on Monday and Tuesday, during Presidents Day weekend and around the April tax filing deadline.

Post-Filing Season
(May - December)

  • Telephone service wait times can average 27 minutes. Some telephone service lines may have longer wait times.
  • Telephone service wait times are generally higher on Monday and Tuesday.

Our help lines are open Monday through Friday. Residents of Alaska and Hawaii should follow Pacific time. Phone lines in Puerto Rico are open from 8 a.m. to 8 p.m. local time.

Individuals
800-829-1040
7 a.m. to 7 p.m. local time

Businesses
800-829-4933
7 a.m. to 7 p.m. local time

Non-profit taxes
877-829-5500
8 a.m. to 5 p.m. local time

Estate and gift taxes (Form 706/709)
866-699-4083
8 a.m. to 3:30 p.m. Eastern time

Excise taxes
866-699-4096
​​​​​8 a.m. to 6 p.m. Eastern time

Overseas callers
Use our International Services page. 

Callers who are hearing impaired
TTY/TDD 800-829-4059

Interpretation Services
If you can't find the answers to your tax questions on IRS.gov, we can offer you help in more than 350 languages with the support of professional interpreters. For assistance in Spanish, call 800-829-1040. For all other languages, call 833-553-9895. You will reach an IRS assistor who can:
 

  • Provide an interpreter over the phone, or
  • Schedule an appointment for you at one of our local Taxpayer Assistance Centers so you can get help face-to-face. Please note, our local offices provide assistance only on specific topics.

Requesting a face-to-face meeting for help
You can make an appointment at an IRS local office to get help. Appointment times vary by tax issues and office locations. 

To help protect taxpayers and employees, the COVID-19 Screening Tool is available for people to self-screen for symptoms relative to the novel Coronavirus. This tool is for optional use by IRS employees, taxpayers, tax professionals and others prior to entering an IRS facility. The IRS is committed to protecting against further spread of COVID-19, and we encourage people to use this self-screening tool prior to visiting IRS facilities.

You can find the office closest to you with our Taxpayer Assistance Locator tool. Once you find your local office, see what services are available. Then, call 844-545-5640 to schedule an appointment.

IRS offices are closed on federal holidays.

Free Tax Return Help Available
Certain taxpayers may qualify to get free tax return preparation and electronic filing help at a location near where they live. For more information, see Volunteer Income Tax Assistance and Tax Counseling for the Elderly.

Taxpayer Advocate Service
If you’re having tax problems because of financial difficulties or immediate threat of adverse action and you haven’t been able to resolve them with the IRS, the Taxpayer Advocate Service (TAS) may be able to help you.