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    Some files updated by the ESU Windows 7/2008R2 Oct/Nov/Dec 2021 and Jan 2022 updates may not update when Sophos is running.
    Tags: English
    Azure Sync customers receive an error "Sync failed due to unknown reason" in Sophos Central
    Tags: English
    This article describes an issue where the PlayStore is not accessible after using the full device enrollment on an Android 12 device. The device keeps asking about the authentication of the Android Enterprise Google account for the PlayStore which fails.
    Tags: English
    In the Central Admin dashboard under the Primary Contact, the email shows "Your Email address is invalid". This article provides steps on how to resolve this issue.
    Tags: English
    This article provides information about the issue where SMS delivery of MFA codes for US numbers are delayed/not received on Sophos Central. This issue is caused by a third-party provider interruption.
    Tags: English
    Jan 6th, 2022 - 5:30am EST: Following an update, customers who are not using the API role 'Service Principal Active Directory Sync' within their on-premise ADsync utility configuration. Affected customers should replace their current API credential used in the ADsync utility with a new credential using the 'Service Principal Active Directory Sync' role
    Tags: English
    Advisory Sophos UTM SPX portal 404 NO SUCH USER after upgrading to 9.708
    Tags: English
    An issue has been seen where some Central Dashboards may not see the 'exceptions' tab within their 'Configure Email Alerts' section/management.
    Tags: English
    The article below advises client about an issue with firmware 11.0.017 and APX120 devices and what to do in the event that the firmware has been applied to APX120 devices.
    Tags: English
    December 4th to January 15th- Customers who created an API Token via Central dashboard between Nov 13th and 16th (the timeframe for the previous incident when there was an outage for some customers), are currently not able to use, create, renew or delete those tokens within Central Dashboard.
    Tags: English
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    Windows 7 and Windows Server 2008 R2 Extended Support Update (ESU) versions have received rollup updates during October 2021, November 2021, December 2021, and January 2022. ... Sophos Support has ...
    SourceKnowledgeBase_ServiceCloud LanguageEnglish
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    Affected Central customers will not be able to sync Users and groups and mailboxes, using Azure Sync- Directory Servies ... Current status ... The issue seems to have started as of Jan. 21st, 5:30 ...
    SourceKnowledgeBase_ServiceCloud LanguageEnglish
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    When enrolling an Android 12 device using the Android Enterprise full device management, the enrollment does not complete. ... This behavior occurs if the Allow Managing Google Accounts setting is ...
    SourceKnowledgeBase_ServiceCloud LanguageEnglish
    Quick View
    Sophos is aware of an issue in Central Admin Dashboard where the Primary Contact email address shows the error message: Your email address is invalid. ... This can be found under Account Details > ...
    SourceKnowledgeBase_ServiceCloud LanguageEnglish
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    14-Jan-2022 2:00pm EST - All services have returned to normal. ... Sophos Engineering and the SMS provider will continue to monitor closely and respond in the event we see any issues. ... 14-Jan-20...
    SourceKnowledgeBase_ServiceCloud LanguageEnglish
    Quick View
    Affected customers should replace their current API credential used in the ADsync utility with a new credential using the 'Service Principal Active Directory Sync' role ... Jan 7th, 2022 - Resoluti...
    SourceKnowledgeBase_ServiceCloud LanguageEnglish
    Quick View
    After upgrading to UTM 9.708, users trying to register through the SPX portal will get a 404 error message No such user. ... Recipients of SPX emails will not be able to register. ... This will pre...
    SourceKnowledgeBase_ServiceCloud LanguageEnglish
    Quick View
    An issue where some Central Dashboards may not see the Exceptions tab within their Configure Email Alerts section/management has been identified. ... Impact ... Central Admin users who want to mana...
    SourceKnowledgeBase_ServiceCloud LanguageEnglish
    Quick View
    Advisory: SFOS managed APX120 with firmware version 11.0.017 will not be able to connect to SFOS ... SFOS managed APX120 devices with firmware version 11.0.017 will not be able to connect to SFOS.
    SourceKnowledgeBase_ServiceCloud LanguageEnglish
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    From 4 December to 15 January, customers who created an API Token via Central Dashboard between 13-16 November (the timeframe for the previous incident when there was an outage for some customers) ...
    SourceKnowledgeBase_ServiceCloud LanguageEnglish
    Windows 7 and Windows Server 2008 R2 Extended Support Update (ESU) versions have received rollup updates during October 2021, November 2021, December 2021, and January 2022. ... Sophos Support has ...
    Tags: English
    Affected Central customers will not be able to sync Users and groups and mailboxes, using Azure Sync- Directory Servies ... Current status ... The issue seems to have started as of Jan. 21st, 5:30 ...
    Tags: English
    When enrolling an Android 12 device using the Android Enterprise full device management, the enrollment does not complete. ... This behavior occurs if the Allow Managing Google Accounts setting is ...
    Tags: English
    Sophos is aware of an issue in Central Admin Dashboard where the Primary Contact email address shows the error message: Your email address is invalid. ... This can be found under Account Details > ...
    Tags: English
    14-Jan-2022 2:00pm EST - All services have returned to normal. ... Sophos Engineering and the SMS provider will continue to monitor closely and respond in the event we see any issues. ... 14-Jan-20...
    Tags: English
    Affected customers should replace their current API credential used in the ADsync utility with a new credential using the 'Service Principal Active Directory Sync' role ... Jan 7th, 2022 - Resoluti...
    Tags: English
    After upgrading to UTM 9.708, users trying to register through the SPX portal will get a 404 error message No such user. ... Recipients of SPX emails will not be able to register. ... This will pre...
    Tags: English
    An issue where some Central Dashboards may not see the Exceptions tab within their Configure Email Alerts section/management has been identified. ... Impact ... Central Admin users who want to mana...
    Tags: English
    Advisory: SFOS managed APX120 with firmware version 11.0.017 will not be able to connect to SFOS ... SFOS managed APX120 devices with firmware version 11.0.017 will not be able to connect to SFOS.
    Tags: English
    From 4 December to 15 January, customers who created an API Token via Central Dashboard between 13-16 November (the timeframe for the previous incident when there was an outage for some customers) ...
    Tags: English
    Windows 7 and Windows Server 2008 R2 Extended Support Update (ESU) versions have received rollup updates during October 2021, November 2021, December 2021, and January 2022. ... Sophos Support has ...
    Tags: English
    Affected Central customers will not be able to sync Users and groups and mailboxes, using Azure Sync- Directory Servies ... Current status ... The issue seems to have started as of Jan. 21st, 5:30 ...
    Tags: English
    When enrolling an Android 12 device using the Android Enterprise full device management, the enrollment does not complete. ... This behavior occurs if the Allow Managing Google Accounts setting is ...
    Tags: English
    Sophos is aware of an issue in Central Admin Dashboard where the Primary Contact email address shows the error message: Your email address is invalid. ... This can be found under Account Details > ...
    Tags: English
    14-Jan-2022 2:00pm EST - All services have returned to normal. ... Sophos Engineering and the SMS provider will continue to monitor closely and respond in the event we see any issues. ... 14-Jan-20...
    Tags: English
    Affected customers should replace their current API credential used in the ADsync utility with a new credential using the 'Service Principal Active Directory Sync' role ... Jan 7th, 2022 - Resoluti...
    Tags: English
    After upgrading to UTM 9.708, users trying to register through the SPX portal will get a 404 error message No such user. ... Recipients of SPX emails will not be able to register. ... This will pre...
    Tags: English
    An issue where some Central Dashboards may not see the Exceptions tab within their Configure Email Alerts section/management has been identified. ... Impact ... Central Admin users who want to mana...
    Tags: English
    Advisory: SFOS managed APX120 with firmware version 11.0.017 will not be able to connect to SFOS ... SFOS managed APX120 devices with firmware version 11.0.017 will not be able to connect to SFOS.
    Tags: English
    From 4 December to 15 January, customers who created an API Token via Central Dashboard between 13-16 November (the timeframe for the previous incident when there was an outage for some customers) ...
    Tags: English
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