Lufthansa Reviews

Stay away from booking with this airline!!! Flight delay by 8 hours and refused to compensate even though it was their airline at fault. Told me to call Air Canada since the ticket was booked through them. Called Air Canada and they said the flight delay wasn’t on their end so they can’t compensate and to call Lufthansa back. When I called back for the third time to explain the situation there was “no manager or supervisor” working. The staff there clearly all incompetent. Not sure how 2 airlines work together but refuse to take accountability for their errors!

You all took my money once and I will never use you as an airline. I make a point to complete a bad review every time your site pops up. You took my money and changed my flight and never paid back. Jamo O.

On April 17, 2024 I flew from Florence to Newark. According to my first email my luggage was never put onboard my flight from Florence. When you call them they have no idea where the luggage is over 48 hours later. Terrible, terrible service!!!

I think Lufthansa is one of the worst airlines ever. I took of my flight from Frankfurt to Riyadh, all of my 3 luggage were left behind me. Lost one night of a hotel stay waiting for the luggage to arrive the next day. Ok then the way back, it was not by choice to take this lousy airline as my initial trip was canceled. Anyway, one of luggage pieces left behind in Munich. I just do not understand how one did not make it. Are they retarded of what? They are still searching for it and I see it in terminal 2 via AirTags. Regarding the service, it sucks, they do not ask you if you need anything between meals even if you are in their outdated business class. Their planes are from the Stone Age. I give it 1/10 and will never travel with it again. I only recommend it if you like your luggage delayed if not lost

Bad airline and bad customer service. Whenever they have issues in the business the customer service gets bad and they put all cost they have back on the customer. Covid times they charged a lot of money for business class trips and provided poor jets and service. Now they have strikes in Germany and limit rebooking online. Customer service never responds.

Terrible customer service. Staff have no idea how to assist and don’t even know how to do the basics of their job. Miles and More card changed the name on the booking so didn’t match the passport. Noticed this on the confirmation email. Called immediately to adjust, said they couldn’t and to cancel and rebook. In a matter of 20min price went up by $1000. So didn’t cancel and called back and asked for a name change again. Second agent said there would be a $47 fee. We said that was fine. Then couldn’t as there was a technical issue with the miles and more overwrite. Said she had to cancel the ticket and reissue. We had paid for all seats but she assured us that everything would work out. Received the confirmation email for the second booking.

My recent encounter with Lufthansa left me utterly dismayed and disheartened, prompting me to share my harrowing experience with fellow travelers. What should have been a routine journey from San Francisco International Airport (SFO) to Frankfurt turned into a nightmare, especially as I was traveling with my 5-month-old infant son.

I booked a flight with Lufthansa online and within a few days I started receiving emails that my flight had changed. In total, I received six emails stating there was a change, although the changes for the most part were just a few minutes difference. Until the last email that said one of my flights would arrive AFTER the connecting flight. I called to figure out what needed to be done and they would not acknowledge that the flight change would arrive after the connection. They said I could cancel that segment of the flight and get a different flight somewhere else. I hesitantly agreed since there was no other option. I then could not get another flight at a reasonable rate to catch that connecting flight so I called to try to find a different date and they said since I cancelled the flight, they could not do anything.

Never ever fly Lufthansa. They confirmed my booking change by sending me an email that booking was "Confirmed". However, I could not select my seat so I called customer service. They said a ticket hasn't been issued yet (this is an internal task that has nothing to do with me), but will be in a few days. Apparently, "confirmed" doesn’t mean anything to lufthansa. Two weeks later and after several phone calls either they couldn't help, or refused to help. I had 2 customer service reps that were very rude, refused to listen, talked over me, and had no interest in my situation. When I called back, they actually hung up on me twice. What a terrible company!

My checked in luggage is missing for a week now, they still don't know where it is. Every time I call a different customer representative picks up and gives a different answer. One day, they tell me it is found and they are sending it by next day, next day I don't get any update, I call them again and get a response that the luggage is not found. For the past 1 week, story changed multiple times depending on which customer representative answers. I cannot believe how the airline is still operating with such useless staff. By the way, they don't even pay you any allowance because your luggage is missing and you had to shop for essentials again.