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Terms in this set (119)
True or False
People communicated with words, drawings, pictures, and behavior
People communicated with words, drawings, pictures, and behavior
True
True or False
The receiver and sender do not switch roles as they communicated
The receiver and sender do not switch roles as they communicated
False
True or False
Speaking and writing are two examples of verbal communication
Speaking and writing are two examples of verbal communication
True
True or False
How a person's voice sounds and the words he chooses are not important during communication
How a person's voice sounds and the words he chooses are not important during communication
False
True or False
Nonverbal communication includes posture and facial expressions
Nonverbal communication includes posture and facial expressions
True
True or False
Making positive changes in body language will improve communication
Making positive changes in body language will improve communication
True
True or False
A nursing assistant can be helpful by finishing a resident's sentences to show that she understands what he is telling her
A nursing assistant can be helpful by finishing a resident's sentences to show that she understands what he is telling her
False
True or False
The NA should use mostly facts when communication with the care team
The NA should use mostly facts when communication with the care team
True
Positive or Negative
Smiling
Smiling
Positive
Positive or Negative
Crossing arms in front of the body
Crossing arms in front of the body
Negative
Positive or Negative
Looking away while someone is talking
Looking away while someone is talking
Negative
Positive or Negative
Leaning forward in a chair
Leaning forward in a chair
Positive
Positive or Negative
Pointing at someone while speaking
Pointing at someone while speaking
Negative
Positive or Negative
Rolling eyes
Rolling eyes
Negative
Positive or Negative
Putting a hand over a resident's hand
Putting a hand over a resident's hand
Positive