Management Chapter 16
Get a hint
Reema was recently promoted to facilities director at Harvest Processing. Which of the following should she do immediately as she tries to improve productivity?
A. Use the established technology with which her employees are most familiar.
B. Rotate all personnel so that each has an opportunity to try something new.
C. Hire new employees such that they are similar to those already on the team.
D. Immediately cut costs.
E. Establish a system of measurement.
A. Use the established technology with which her employees are most familiar.
B. Rotate all personnel so that each has an opportunity to try something new.
C. Hire new employees such that they are similar to those already on the team.
D. Immediately cut costs.
E. Establish a system of measurement.
Click the card to flip 👆
Created by
Students also viewed
MGT CHAP 16
25 terms
AIS Examlet 3
108 terms
Pregnancy Management
23 terms
Risk Management
75 terms
Ch. 16
20 terms
BSAD final/exam 4
37 terms
MGMT 464 Test 1 SG
154 terms
MGMT 309 Exam 2
144 terms
Management of Myopia
8 terms
PMP - RISK
23 terms
Terms in this set (62)
Reema was recently promoted to facilities director at Harvest Processing. Which of the following should she do immediately as she tries to improve productivity?
A. Use the established technology with which her employees are most familiar.
B. Rotate all personnel so that each has an opportunity to try something new.
C. Hire new employees such that they are similar to those already on the team.
D. Immediately cut costs.
E. Establish a system of measurement.
A. Use the established technology with which her employees are most familiar.
B. Rotate all personnel so that each has an opportunity to try something new.
C. Hire new employees such that they are similar to those already on the team.
D. Immediately cut costs.
E. Establish a system of measurement.
Establish a system of measurement (E)
Which of the following is a challenge a manager will deal with in the 21st century?
A. Sustainability
B. Employee revolts
C. Economic stagnation
D. Leadership vacuums
E. Religious issues
A. Sustainability
B. Employee revolts
C. Economic stagnation
D. Leadership vacuums
E. Religious issues
Sustainability (A)
Which of the following is a primary function of management?
A. Communicating
B. Organizing
C. Cooperating
D. Globalizing
E. Influencing
A. Communicating
B. Organizing
C. Cooperating
D. Globalizing
E. Influencing
Organizing (B)
Productivity equals
A. labor, capital, energy, and materials, divided by goods and services produced.
B. goods and services and energy and materials, divided by labor and capital produced.
C. labor, energy, and capital, divided by goods, services, and materials.
D. goods and services produced, divided by labor, capital, energy, and materials.
E. energy and materials, divided by labor and capital.
A. labor, capital, energy, and materials, divided by goods and services produced.
B. goods and services and energy and materials, divided by labor and capital produced.
C. labor, energy, and capital, divided by goods, services, and materials.
D. goods and services produced, divided by labor, capital, energy, and materials.
E. energy and materials, divided by labor and capital.
goods and services produced, divided by labor, capital, energy, and materials (D)
Managers can increase overall productivity by
A. decreasing efficiency of capital.
B. increasing energy.
C. increasing the efficiency of materials.
D. decreasing the efficiency of labor.
E. decreasing outputs.
A. decreasing efficiency of capital.
B. increasing energy.
C. increasing the efficiency of materials.
D. decreasing the efficiency of labor.
E. decreasing outputs.
increasing the efficiency of materials (C)
Which of the following has been a primary source of productivity gains in the years 1995 to 2001?
A. Reduced standards of living.
B. Recessionary spending.
C. Reemphasis on ethical business behaviors.
D. Enterprise resource planning software systems.
E. Reduced costs of raw materials through globalization
A. Reduced standards of living.
B. Recessionary spending.
C. Reemphasis on ethical business behaviors.
D. Enterprise resource planning software systems.
E. Reduced costs of raw materials through globalization
Enterprise resource planning software systems (D)
Which of the following best describes ERP systems?
A. Information systems that integrate all aspects of business.
B. Comprehensive systems for identifying and measuring changes in productivity.
C. Popular recruiting systems that help to maximize diversity in the workplace.
D. Training systems for employees that allow self-discovery and correction of weaknesses.
E. Control systems in which managers are made aware of all deviations
A. Information systems that integrate all aspects of business.
B. Comprehensive systems for identifying and measuring changes in productivity.
C. Popular recruiting systems that help to maximize diversity in the workplace.
D. Training systems for employees that allow self-discovery and correction of weaknesses.
E. Control systems in which managers are made aware of all deviations
Information systems that integrate all aspects of business (A)
_____ is defined as monitoring performance, comparing it with goals, and taking corrective action as needed.
A. Measuring
B. Controlling
C. Organizing
D. Leading
E. Planning
A. Measuring
B. Controlling
C. Organizing
D. Leading
E. Planning
Controlling (B)
Corrine, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce them to fewer than 0.2% with additional training for her staff. She is engaged in
A. controlling.
B. organizing.
C. measuring.
D. leading.
E. planning.
A. controlling.
B. organizing.
C. measuring.
D. leading.
E. planning.
controlling (A)
Which of the following is not one of the reasons that control is needed in an organization?
A. To adapt to change and uncertainty.
B. To eliminate the need for teamwork.
C. To detect opportunities.
D. To deal with complexity.
E. To decentralize decision making.
A. To adapt to change and uncertainty.
B. To eliminate the need for teamwork.
C. To detect opportunities.
D. To deal with complexity.
E. To decentralize decision making.
To eliminate the need for teamwork (B)
Carlyon Land Development has effective control processes, allowing its managers to discover ______ in bookkeeping right away, before a would-be embezzler could seriously affect its business.
A. team problems
B. a potential merger
C. competence
D. a tax break
E. irregularities
A. team problems
B. a potential merger
C. competence
D. a tax break
E. irregularities
irregularities (E)
Which of the following is a step in the control process?
A. Complete a job redesign.
B. Evaluate opportunities.
C. Establish standards.
D. Implement TQM.
E. Compare work units to one another.
A. Complete a job redesign.
B. Evaluate opportunities.
C. Establish standards.
D. Implement TQM.
E. Compare work units to one another.
Establish standards (C)
Standards are best measured when they are
A. broad.
B. efficient.
C. narrow.
D. quantifiable.
E. ethical.
A. broad.
B. efficient.
C. narrow.
D. quantifiable.
E. ethical.
quantifiable (D)
Which of the following standards is the most difficult to measure directly?
A. An increase in insurance policies sales month to month.
B. Stable material costs.
C. More effective teamwork.
D. 0.5% of products rejected for poor quality.
E. Reduced energy costs compared to the same month last year.
A. An increase in insurance policies sales month to month.
B. Stable material costs.
C. More effective teamwork.
D. 0.5% of products rejected for poor quality.
E. Reduced energy costs compared to the same month last year.
More effective teamwork (C)
The amount of acceptable deviation from a standard, determined when the standard was established, is called the
A. span of exception.
B. range of variation.
C. breadth control.
D. benchmark.
E. zero-based control.
A. span of exception.
B. range of variation.
C. breadth control.
D. benchmark.
E. zero-based control.
range of variation (B)