Odawa Casino (Petoskey) - 2021 All You Need to Know BEFORE You Go | Tours & Tickets (with Photos) - Tripadvisor
Odawa Casino

Odawa Casino, Petoskey: Address, Phone Number, Odawa Casino Reviews: 3.5/5

Odawa Casino
3.5
About
Odawa Casino Resort, owned and operated by the Little Traverse Bay Bands of Odawa Indians, opened in June 2007. The 140 million dollar facility encompasses just under three hundred thousand square feet, which includes approximately fifty thousand square feet of gaming space.
Suggest edits to improve what we show.
Improve this listing
Popular mentions

3.5
541 reviews
Excellent
149
Very good
167
Average
132
Poor
45
Terrible
48

Julia D
Holt, MI4 contributions
Be prepared for blatant harassment
Jan 2015 • Couples
This place is absolutely horrendous. This was not only the worst experience I've had at a casino, but the worst experience I've ever had at any place of business in my life.

For starters, the place is small, stinky, and tacky. The staff we immediately met were rude and disinterested. Regardless, we stuck around for a few hours since we were staying in town and it was something to do. Well, everything was ok to start. We were up a bit of money, and having a few beers. As we were getting ready to leave the facility, we decided to stop at the bar for one last drink.

Well, that's when everything went from mediocre to horrible. My boyfriend and I sat down at the bar to order our last drink before heading back to the hotel. We were ignored, which was nothing new. The staff had been ignoring us regularly since we walked in around 9pm after dinner in downtown Petoskey. My boyfriend tried to flag someone down, and ended up getting the attention of a busboy. He said he'd get a bartender. Well, I don't know if bringing attention to the poor service deeply offended the bartender. She became extremely rude and confrontational and began yelling about how my boyfriend didn't need any drinks, he needed a water. We were a bit in shock because there hadn't been any sort of outrageous or drunk behavior from him.

He asked why she felt the need to cut him off, and she repeated herself and got another male bartender to join in on the harassment. Must've been a slow night, and they just wanted to stir something up. My boyfriend said fine, let's go and went to hand me my drink which was still full. The bartender began making a scene, screaming that he was so drunk he was trying to steal my drink from me and drink it. At this point, I started to get irritated because it was uncalled for and I said that she was incorrect in her assumption and that she could keep her opinions to herself. My boyfriend just said fine, and put the beer back on the bar and said let's go. We both were already extremely uncomfortable and felt like we were being targeted for no reason.

Out of nowhere, several members of the staff and two tribal officers came from either side of the round center bar. The manager was just as confrontational and obnoxious as the bartender. We basically said we didn't know why they were acting that way, or what's going on but we wanted to leave. The whole time they're running around like crazy screaming, telling us to leave. My boyfriend said, we're trying to but you've got us cornered in this bar. Finally the officer agreed to show us to the door (which we were requesting the whole time). As he walked us down the steps, flanked on both sides by staff members (drawing the attention of the entire casino like they were trying to put on a show), he decided he wanted to take physical control of my boyfriend. He shoved past me and bumped into me hard and grabbed my boyfriend by the arm. As a reaction, my boyfriend pulled his arm away. The officer began screaming don't resist arrest (he wasn't) and yelled for the staff to get the security tapes! He shoved my boyfriend directly into one of the managers and slammed him against the wall of the bar. This caused a huge scene in front of the whole facility, which was beyond humiliating. Also, let's just say no one got the security tapes because there was nothing incriminating (for us at least) on them.

They walked him out in handcuffs as I'm trailing behind just staring in disbelief. It was like an alternate universe where you could be abused and harassed and were powerless to even leave. They ended up carting him off to the county jail, listing a number of outrageous offenses they were claiming he had committed. The officer, who seemed to be suffering from some sort of Napoleon complex, used scare tactics to intimidate me as they questioned me claiming I didn't know what assault was when I pointed out that they couldn't charge him for assault when he didn't touch anyone. Well, the terrible male manager (I wish I knew his name so I could contact him and tell him how shameful his behavior was) demanded that they press charges for assault. Of course the charges didn't stick because they were completely fabricated. He ended up thrown in jail for a night, our vacation was ruined and they ultimately charged him for misdemeanor trespassing, and now we're stuck going back to Petoskey so he can appear in court. I still am in awe as to how a business could charge someone who was desperately trying to leave, after spending money for hours, with misdemeanor trespassing. Does that sound right?

The way we were treated that evening was not only disappointing, but I found it deeply disturbing to see the tribal officers abuse their power. I've never felt victimized like that in my life. The Odawa Casino should be ashamed of itself. The worst part is, I feel like we were harassed in a way that was unlawful, and since it was a Native American casino on Odawa land we have no legal remedies. If I had been treated like this in any other place of business, I would without doubt file a civil lawsuit. However, I feel like they harass and abuse patrons because they know that there's nothing anyone can do about it since it's their rules to implement and abuse. That's why I felt the need to share this story, and hopefully get at least one person to reconsider their decision to support this casino financially.

Please, please, for the sake of your personal rights and safety avoid this casino at all costs!
Written February 2, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Andrea K
Hello, Thank you for your feedback regarding Odawa Casino. I will be sure to pass this information on to our Security department.
Written June 1, 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

palamino p
Midland, MI2 contributions
nice casino, bad lounge
Feb 2012 • Friends
nice casino, crazy lounge. most people friendly in casino however some friends had a member of their group get beat up by out of control security in the bar for what we heard was nothing. Rough crowd in there anyway. Wouldn't recommend anyone go to their lounge
Written March 10, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

h f
Midland, MI1 contribution
not for families
Feb 2012 • Friends
During a ski trip at Boyne Highlands one of our friends was accidently roughed up by security due to a miscommunication between their management and security. I would not recommend this establishment as it became obvious that it's not very well managed.
Written January 21, 2013
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

tru-honest
2 contributions
NEVER GO HERE... HORRIBLE CUSTOMER SERVICE
this place needs to learn about how to treat their guests. when i last visited a bartender accused a person of throwing a blender at her. the person was dragged, tripped and thrown to the floor by security causing head, ear, facial, neck and back injuries. the innocent person was later released do to security videos proving the person never threw a blender or anything at the bartender. instead of the casino apologizing for the mistreatment and brutal force... they banned the innocent man from stepping on their property. WHAT? I'VE NEVER HEARD OF A PLACE PREFERRING TO BAN SOMEONE JUST SO THEY DON'T HAVE TO APOLOGIZE FOR THEIR MISTAKE.
Written March 8, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

hville_willy
hudsonville2 contributions
did not like it
We stayed a Fri night while visiting upper Michigan to gamble. I went to the casino and was disappointed when they told me the hotel was up the road. Then I saw it was the old Holiday Inn (remodeled). This building dates me and I'm 48. Anyway- it was decent, but noisy. 8:30 am I could hear noise in the hall (cleaning people) and everyone in the room next to me and above me. Bring ear plugs if you stay. No restaurant in the hotel- you need to drive to the casino. The hotel gave me coupons for food discounts, so I go to the casino, stand in line at the restaurant only to be told I couldn't use them. I had to trade them for vouchers at the players club. This is a big casino and 3 people worked the players club. It took 20 minutes to get through the line. I had to do it more than once- actually three times (one when I got there, one to get a voucher for the buffet and one because my players card didn't work). What a waste of time. So, I stand in a long line at the players club only to be told I didn't need to exchange the food discount slip for a voucher. That shows how disorganized the casino was. It was that way with everyone. No one cared, they just wanted our money- which they took. The chef's at the buffet were rude and jsut didn't seem "experienced". Waitresses in the restaurant- never refilled drinks. Everyone, everywhere was rude. Plus, These are the tighest slots in the north. Needless to say, my wife and I went to turtle Creek for Sat night. The hotel was great- we even won a few times. Completely different. Yes it was crowded at TC, but for a reason.
Written September 29, 2010
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Candy
1 contribution
Be Aware
Jul 2020
A couple weeks ago we went to Odawa Casino in Petoskey. There was an issue where another player claimed to have let money in the machine and left. I got on, played for a few minutes when she came back and told me she had left her money. We got the slot attendants who got his boss. The original gentlemen was great, his boss should have remained stayed away and should not be working with the public. He started screaming at me for asking him how I was going to loose money. I had not raised my voice at all. I told him he did not have to scream at me. He got close to my face and screamed " Yes I do, you are not listening to me!" At this point everyone within 20 feet looked. I was totally humiliated. The original gentlemen said this is what I will do and he settled it and we were both ok. I then went to the administration, the "supervisors" boss, explained to him what happened. He simply said we will look at the camera and walked away. Customer service at it best NOT, considering he has a job because of everyone walking through that door.
Written August 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

bobby p
21 contributions
NOT FUN
Aug 2018 • Solo
This casino is so tight it's not even funny! I've been there 3 times in the last 2 weeks and haven't won anything when I've gotten a bonus on a game I was lucky to get $2.50! I will NOT go back at all! One guy was okay a 5 dollar game hit but they didn't pay him want the game said he win! This place is a Joe just like Traverse City in Manistee Little River! These places just take your money! I was at one game for over 1/2hr! Technician would not show up to retrieve my ticket when the machine jammed up this place is a f****** joke!
Written August 16, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

mxalpert
chicago, Illinois149 contributions
Not pleasant environment for non-smokers
Aug 2015 • Couples
They apparently allow smoking in casinos in Michigan, which makes for a most uncomfortable visit. My eyes were burning from the smoke.
Written September 1, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Andrea K
We appreciate you taking the time to provide a review. I will be sure to share your feedback with our Maintenance and Executive teams.
Written November 9, 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Bill V
3 contributions
Beware of the Buffet
Jul 2015
Beware the food at the buffet here is beyond words...the bbq ribs must have come from an old dog, the clam's were not done, they even managed to mess up the french fries we visit Petoskey every year and will never ever return to this place to be honest I can't believe I didn't get sick
Written July 28, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Andrea K
Thank you very much for contacting us about your concerns with this issue. I will be sure to share your feedback with our Food & Beverage team.
Written November 10, 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

rychrlim
leroy110 contributions
2 - 3 HOURS YES. MORE THAN THAT NO! BORING!!!
Dec 2014 • Couples
Having visited Odawa Casino in the past for no more than 2 -3 hours per visit and having had a good time, we decided to extend our visit. Not going to do that again. The vast majority of games are old, boring slots that don't pay. Or at least didn't pay out for the combined 10 hours we were there. Does include 2 free pop/coffee stations. Beer prices are outrageous! $2.75 for a domestic draft beer. Points are slow to add up. It was clean & wait staff were more or less friendly and helpful. It was okay, but there are other much more better casinos in Northern Michigan to blow our money at.
Written December 21, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 539
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing
© 2021 TripAdvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in the United States. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.