Westend Hotel Budapest
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4.0
#88 of 359 hotels in BudapestLocation
4.3
Cleanliness
4.5
Service
4.4
Value
4.1
Downtown Hotel located within the West End city center complex.
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Property amenities
Parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Baggage storage
Wifi
Paid wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Meeting rooms
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Housekeeping
Room service
Safe
Laptop safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Green
Business
Languages Spoken
English, Hungarian
Location
Vaci ut 1-3, Budapest 1062 Hungary
Name/address in local language
Getting there
Great for walkers
Grade: 100 out of 100
100
Ferihegy Airport
9.9 mi•
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Nyugati pályaudvar
4 min•Budapest Metro
Lehel tér
7 min•Budapest Metro
Rental Cars
97 Restaurants
within 0.3 miles
2,549Reviews45Q+A100Room tips
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Detailed Reviews
Hotel, maintained very well in a quite modern style, is located in the heart of the city, in Pest part of Budapest, on the left side of the Danube river, thanks to which guests have easy access to the shops and cultural attractions across Budapest, both Pest and Buda part (walking distance to the river side). Spacious rooms (at least was such 116 number) with large bed and light, large bathroom with shower and bath tube. Equipped with make-yourself coffee/tea service and fee-f-charge bottle of water. Clean towels, full set of good quality cosmetics. Nice service and friendly personnel. Launch open buffet with big enough variety of meals, amazing single portioned desserts to choose from. The gym is open 24 h (great!) and equipped quite well, so enjoyable and relaxing.
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Date of stay: February 2020Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonBpCity, General Manager at Westend Hotel Budapest
Responded Feb 17, 2020
Dear mag_przew, Thank you for choosing to stay with us, and for showing your appreciation on TripAdvisor. Thank you for your comments regarding the comfort of the room and the location of Hilton Budapest City, it is a great advantage to have all the main attractions in a walking distance. It was great to read that you took great pleasure in the services of the hotel including our rooftop gym. I hope that we will have the chance to welcome you back in the near future for another memorable stay. Best regards, Mehdi Othmani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an well-located hotel, "sharing" the same construction with WestEnd, one of the biggest malls in Budapest (through WedstEnd, you can also connect to the subway, as one of its mains stations is just below it.
The hotel itself is good and very clean, although it shows clear signs of its age and use. Bedrooms are big, with enough room and a spacious bathroom (tub and shower are separated). Bed was very good (although pillows were too soft for me, as I have a lower back problem). Bathroom amenities were great!
The downside of the rooms (besides clearly showing the age) is the quantity and quality of the TV channels available: there are either news channels (in English and other languages) or channels in languages other than English. And there are no movie channels in English. If you want to watch any sports, you will only find EuroSports (I guess this is the name of the channel). Hotel has no swimming pool and gym that, albeit limited in the number of equipments, does the job (ergo-bicycles and steps are connected to YouTube, which makes exercising fun!). It is good to note that equipments are very modern and very well kept. Breakfast is very good and has enough choices to start your day. Onsite restaurant (I cannot remember the name) has a limited number of choices. But they are very tasty.
One outstanding item to note is the quality of service provided by all hotel staff.
One curiosity: the room floors are carpeted. So during the winter, depending on the material that the sole of your shoe is made of, you will get a lot of electrical shocks when touching any metal (static energy)! Every time I had my sneakers on and walked from my room to the elevator and vice-versa, I got those static energy shocks when I had to call the elevator or touch the room door's knob!
I would definitely stay here again.
The hotel itself is good and very clean, although it shows clear signs of its age and use. Bedrooms are big, with enough room and a spacious bathroom (tub and shower are separated). Bed was very good (although pillows were too soft for me, as I have a lower back problem). Bathroom amenities were great!
The downside of the rooms (besides clearly showing the age) is the quantity and quality of the TV channels available: there are either news channels (in English and other languages) or channels in languages other than English. And there are no movie channels in English. If you want to watch any sports, you will only find EuroSports (I guess this is the name of the channel). Hotel has no swimming pool and gym that, albeit limited in the number of equipments, does the job (ergo-bicycles and steps are connected to YouTube, which makes exercising fun!). It is good to note that equipments are very modern and very well kept. Breakfast is very good and has enough choices to start your day. Onsite restaurant (I cannot remember the name) has a limited number of choices. But they are very tasty.
One outstanding item to note is the quality of service provided by all hotel staff.
One curiosity: the room floors are carpeted. So during the winter, depending on the material that the sole of your shoe is made of, you will get a lot of electrical shocks when touching any metal (static energy)! Every time I had my sneakers on and walked from my room to the elevator and vice-versa, I got those static energy shocks when I had to call the elevator or touch the room door's knob!
I would definitely stay here again.
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Date of stay: January 2020Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonBpCity, General Manager at Westend Hotel Budapest
Responded Mar 13, 2020
Dear gbvannu, Thank you for providing us with a detailed feedback regarding your recent stay at Hilton Budapest City. I was pleased to read your compliments towards our wonderful team and the hotel's facilities. Your comments mentioning the comfort of your room and your dining experience are also greatly appreciated. I am delighted that you have also mentioned our central location as we are within a walking distance of the main attractions, the shopping mall and the public transportation. It was such a pleasure to have you staying with us and I am happy that you took such pleasant memories away with you. I very much hope to have the opportunity of welcoming you back in the near future. Best regards, Mehdi Othmani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Received a warm welcome on arrival as a Gold HH member and we were delighted to have been given a complimentary upgrade for our stay which was three nights. The hotel is well located adjacent to a shopping mall and a short walk from the nearest metro station.The positives are the Executive Lounge is nice with a terrace area for warmer weather although some staff training required as they advised us catfish was vegetarian! Breakfast room, staff and buffet were very good and the reception staff helpful and friendly. The negatives the hotel is dated including the bedroom decor which had peeling wallpaper not what you expect from a 5 star hotel, this is not a 5 star hotel. Housekeeping and Maintenance standards were not great around the bedrooms is poor. Very noisy extractor in the bedroom even when the air con/heating is off which means not much sleep, our room was noisy - this really take away from the positive aspects and would need to consider alternative hotels for our next trip sadly. Hotel has potential.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonBpCity, General Manager at Westend Hotel Budapest
Responded Jan 14, 2020
Dear GR1UK, Thank you for sharing your honest feedback about your recent experience at Hilton Budapest City. Please accept our apologies for any inconvenience caused due to the condition of our rooms, a renovation is planned by 2021. I have also communicated the issues to the relevant departments to make the necessary actions. Thank you for your compliments towards our dedicated team highlighting their kindness and towards our Executive Lounge and the breakfast buffet selection. I am delighted that you have mentioned our central location as we are within a walking distance of the main attractions.I hope you have enjoyed exploring our beautiful city of Budapest. I hope that we will have the chance to welcome you back in the near future. Best regards, Mehdi Othmani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LivLovesHotels wrote a review Jan 2020
Partridge Green, United Kingdom345 contributions170 helpful votesTypical nice Hilton property with beautiful big room. Decor a bit dated but well kept. Nice gym with views over the city. Pleasant executive lounge though the breakfast was pretty tasteless. Bar in the lobby working till late. Big shopping mall next door. 25 minutes walk to Hero´s Square. Lots of restaurants and cafes (mainly chains) close by, walk left when leaving through the front door. Well kept bathroom with plenty of toiletries, tea and coffee tray, ironing equipment, etc. Internet worked well and was free of charge. Car park in the basement was easy to access. Would go again if the price was right.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonBpCity, General Manager at Westend Hotel Budapest
Responded Jan 27, 2020
Dear LivLovesHotels, Thank you for your review regarding your recent stay at Hilton Budapest City. It fills me with great joy to know that you had a great experience whilst you were staying with us. Thank you for your compliments towards our services and the convenient location of the hotel. I hope you have also enjoyed exploring our beautiful city of Budapest and the culinary variety it can offer. I very much hope to have the opportunity of welcoming you back in the near future. Best regards, Mehdi Othmani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have no complaints about the hotel generally, the reception and bar staff are extremely polite and friendly especially. But the hotel is just very dated now and it’s not the most appealing place to stay because of that. The rooms are a discoloured yellow colour and carpets worn from years of use.
Frustrated me that there were no sockets near the bed to charge my phone during the night. The TV only shows the news channels - I appreciate that they cater for business guests but - sometimes it’s nice to enjoy something a little more lighthearted!
The hairdryer in the room was good, I like the kettle in the room to make coffees too! Always cleaned to a nice standard too.
Breakfast was a little hit & miss, large selection of fruits and pastries but nothing special by way of hot food.
I would stay again if I had to, but would opt for a more modern hotel if I was travelling for leisure.
Good location though! Very close to the station!
Frustrated me that there were no sockets near the bed to charge my phone during the night. The TV only shows the news channels - I appreciate that they cater for business guests but - sometimes it’s nice to enjoy something a little more lighthearted!
The hairdryer in the room was good, I like the kettle in the room to make coffees too! Always cleaned to a nice standard too.
Breakfast was a little hit & miss, large selection of fruits and pastries but nothing special by way of hot food.
I would stay again if I had to, but would opt for a more modern hotel if I was travelling for leisure.
Good location though! Very close to the station!
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonBpCity, General Manager at Westend Hotel Budapest
Responded Mar 2, 2020
Dear LaurenEG411, Thank you for your kind and detailed feedback regarding your recent stay at Hilton Budapest City. Please accept our apologies for any inconvenience caused due to the condition of our rooms, a renovation is already planned by 2021. Thank you for sharing your great experience, I am happy to read your compliments towards our services and our amazing Team. I do hope that we can welcome you again in the future. Best regards, Mehdi Othmani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 3 nights at this hotel from 18-21 January. The plus points; good location, excellent staff, impressive breakfasts, comfortable bed. The bad points; decor of room left a lot (and I mean a lot) to be desired and the room was desperately in need of a makeover. My room had a shower door that at the bottom was dirty and hard to close, some of the wallpaper was hanging off in the room, the carpet was stained and in general the room was very drab indeed. A shame as I say the staff were very hospitable and helpful. The gym is so/so, and the sauna (there is no spa as such) only open limited hours. It has the makings of being a great hotel, Hilton need to invest in it. Would I stay again there; no.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonBpCity, General Manager at Westend Hotel Budapest
Responded Jan 27, 2020
Dear stevehH7770FR, Thank you for leaving an honest feedback regarding your recent stay with us. I am sorry to read about the unpleasantness you have experienced, so please accept my sincerest apologies for any inconvenience or discomfort caused to you by these shortfalls. I have addressed these issues to the relevant departments to improve our services and I do hope that you had mentioned your concerns while you were here so our dedicated staff could have the chance to make it right. Thank you for highlighting our central location, the comfort of the room, the sumptuous breakfast selection and the committed Team we have. I hope that overall you had a nice visit in our hotel. I look forward to having the opportunity of welcoming you back in the future. Kind regards, Mehdi Othmani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Accommodation usual standard, handy location for exploring the city, and an entrance to the shopping mall next door off the foyer.
Bar area quiet and not very atmospheric so we only made one visit there on our first night. We had breakfast in the hotel only one morning, which again was fine, but the welcoming hostess only asked us for our room number - not another word spoken and she got back to looking at her list or phone or whatever she was gazing at when we arrived. We had no clue where to sit, what to do about coffee etc, but we eventually found everything - guest interaction score nil.
Bar area quiet and not very atmospheric so we only made one visit there on our first night. We had breakfast in the hotel only one morning, which again was fine, but the welcoming hostess only asked us for our room number - not another word spoken and she got back to looking at her list or phone or whatever she was gazing at when we arrived. We had no clue where to sit, what to do about coffee etc, but we eventually found everything - guest interaction score nil.
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Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonBpCity, General Manager at Westend Hotel Budapest
Responded Feb 17, 2020
Dear Jon C, Thank you for taking your time to write about your experience on Tripadvisor. Your comments about the our great location and about your dining experience are appreciated. Please accept my apologies for the inconvenience during your breakfast, however I do hope that you have enjoyed your overall stay and left with happy memories. I hope you will return to stay with us the next time you are in the area. Best regards, Mehdi Othmani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in the hotel for 5 days and this is what I noticed.
1. Your hotel is old and needs refurbishing. Definitely not a Hilton standard.
2. Housekeeping staff just enters the room without knocking and there was 1 occasion when a note "Privacy Please" is hung on the room door. Totally not a 5 star by any means.
3. Houskeeping did not clear my waste basket on some days.
On the bright side, the location is good as it is near the train station and mall. Else it will be a lower rating.
1. Your hotel is old and needs refurbishing. Definitely not a Hilton standard.
2. Housekeeping staff just enters the room without knocking and there was 1 occasion when a note "Privacy Please" is hung on the room door. Totally not a 5 star by any means.
3. Houskeeping did not clear my waste basket on some days.
On the bright side, the location is good as it is near the train station and mall. Else it will be a lower rating.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonBpCity, General Manager at Westend Hotel Budapest
Responded Feb 17, 2020
Dear Bernard L, Thank you for sharing your valuable feedback about your recent experience at Hilton Budapest City. Please accept our sincerest apology for any inconvenience caused during your stay and due to the condition of the hotel, a renovation is already planned by 2021. Thank you for highlighting our location, it is a great advantage to have the mall and all the main attractions nearby. I hope we will have the pleasure of welcoming you back in the future. Kind regards, Mehdi Othmani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here two nights during January 2020. Got a really good rate and a nice room upgrade. Good executive lounge where you can get a full breakfast in the morning. Very helpful staff. The hotel is on a main drag surrounded by retail and restaurants and is connected to a large shopping mall. Comfy clean rooms. I'd stay here again.
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Date of stay: January 2020Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonBpCity, General Manager at Westend Hotel Budapest
Responded Jan 31, 2020
Dear Bueller67, Thank you for taking the time to write a review after your recent stay at Hilton Budapest City. Your comments mentioning our dedicated staff, the comfort of your upgraded room and your experience enjoying our Executive Lounge and central location are also greatly appreciated. We do hope that you will consider returning to our property in the future. Best regards, Mehdi Othmani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came here for a rewards stay. We had two rooms (adjacent booked) and were upgraded. Unfortunately the upgrade put us in two rooms with another room in between.
The rooms were located on the third floor. The hotel was quiet (despite being so big, and despite ongoing refurbishment).
We love this hotel and the staff. The front desk was extremely helpful also with getting around in town. The rooms were spacious and clean. The bathrooms have bath tubs and showers- great!.
The executive lounge was a average. Location of the hotel is excellent near M3 metro and many buses and trains, at the West End shopping mall.
The hotel has a great restaurant with extremely good breakfast options (incuding a la carte) and nice evening menu.
Will be back!
The rooms were located on the third floor. The hotel was quiet (despite being so big, and despite ongoing refurbishment).
We love this hotel and the staff. The front desk was extremely helpful also with getting around in town. The rooms were spacious and clean. The bathrooms have bath tubs and showers- great!.
The executive lounge was a average. Location of the hotel is excellent near M3 metro and many buses and trains, at the West End shopping mall.
The hotel has a great restaurant with extremely good breakfast options (incuding a la carte) and nice evening menu.
Will be back!
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HiltonBpCity, General Manager at Westend Hotel Budapest
Responded Mar 3, 2020
Dear Roger S, It was such a pleasure to have you and your family staying with us and thank you for taking the time to write a review. Thank you for your compliments towards our amazing team, our services and the convenient location of the hotel. It fills me with joy to read about your great experience with us and about the wonderful time you spent in Budapest. I do hope that we will have a chance of welcoming you back to our hotel in the near future. Best regards, Mehdi Othmani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Agni K,
Thank you for your questions and interest and I would like to apologize for our late reply.
We have accessible rooms that are the best options for a guest with wheelchair & our entire hotel is accessible, every part of it.
Please do let me know in case you have any further enquiries!
Kind Regards and Have a Nice Day!
Tímea Marsi
Marketing and Management Coordinator
Per mia esperienza Evitalo Assolutamente
No, I wouldn't say it was five star and wouldn't use it again for sightseeing. It's not in the middle of town and needed a bus journey in. Breakfast was good and the room clean, but that's about all.
Thank you for your question! There are several Christmas markets around the city, most of them are in a walking distance.
Yes but we needed a special code to input from our tour company
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"Higher floors may have better view. Bring outlet adapters for American electronics."Read full review
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PRICE RANGE
$139 - $192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton budapest westend hotel budapest, budapest hilton
FORMERLY KNOWN AS
Hilton Budapest City
LOCATION
HungaryCentral HungaryBudapestTerézváros
NUMBER OF ROOMS
230
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingWESTEND HOTEL BUDAPEST $151 ($̶1̶6̶2̶) - Reviews
Frequently Asked Questions about Westend Hotel Budapest
Which popular attractions are close to Westend Hotel Budapest?
Nearby attractions include Budapest Pinball Museum (0.2 miles), MINDCRIME escape room (0.2 miles), and Westend Shopping Center (0.04 miles).
What are some of the property amenities at Westend Hotel Budapest?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Westend Hotel Budapest?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Westend Hotel Budapest?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
What are some restaurants close to Westend Hotel Budapest?
Conveniently located restaurants include Zincenco Kitchen, St. Andrea Restaurant, and The Box Donut.
Are there opportunities to exercise at Westend Hotel Budapest?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does Westend Hotel Budapest have airport transportation?
Yes, Westend Hotel Budapest offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Westend Hotel Budapest?
Yes, dry cleaning and laundry service are offered to guests.
Does Westend Hotel Budapest offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Westend Hotel Budapest?
The staff speaks multiple languages, including English and Hungarian.