West Edmonton Mall - All You Need to Know BEFORE You Go (2024)
West Edmonton Mall
West Edmonton Mall
4
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
10:00 AM - 9:00 PM
Sunday
11:00 AM - 6:00 PM
About
The world's largest shopping and entertainment complex, with a roller coaster, tropical rainforest and an indoor bungee jump, in addition to the over 800 stores and 20 restaurants.
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  • Grumpyogre
    Guelph, Canada169 contributions
    4.0 of 5 bubbles
    Nice mall, worth a visit.
    Nice mall, very large. Enjoyed watching the wave pool and the young people practicing their figure skating. A wide range of stores from expensive to dollar store. Lots of eateries, again with a wide range of expensive to cheap. The multi-level parking makes it a little challenging to find the correct entrances and the large amount of construction makes it also a challenge to get there. Worth the trip to see it though.
    Hello Grumpyogre, Our staff, tenants and even our guests help to make WEM a vibrant community. One that offers retail and entertainment experiences for every taste! We are proud when we hear such positive feedback! Thank you for taking the time to write your review. Please feel free to contact Guest Services at any time. We are always available during shopping hours to help with questions regarding navigating the parking lots or offer updated information on our Attractions and retailers. We can be reached at 780-444-5321. We hope to see you again soon!
    Written May 31, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited May 2023
    Traveled with friends
    Written May 29, 2023
  • Daniel
    Fort St. James, Canada3 contributions
    5.0 of 5 bubbles
    best expariance ive ever had.
    It was a great experiance. it was the biggest mall ive been in! best expariance ive ever had, lots to do, tons of stores, you must spend a full day here! the mall was so big that they had 5 or so rides in just one part of the mall alone, and apparently has the most stores known out of almost all the malls in the world. Me and my entire class came all the way from fort.st.james and let me tell you it was worth the 6hr drive!
    Hi ian v, Reading your review made us very happy. Thank you for taking the time to share your experience with us . End of school field trips are always a lot of fun and we are glad your class was able to visit! Hope to see you again soon!
    Written June 23, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited June 2023
    Written June 20, 2023
  • ap
    2 contributions
    5.0 of 5 bubbles
    The best water park in the city!
    Bring your friends and family here! Were first time coming there waas very welcoming after changing i was amazed,thers so many cool waterslides but the lines were very long. The wave pool was huge and aggresive. the hot tub was not crowded. Thers even a zipline sadly it was closed when i got there. But its very fun. Thats why you should bring family and friends here!
    Thank you for your review markuspV6472EX, We are glad to hear that your first visit to World Waterpark was so fun! It really is amazing when you first experience what we have to offer! So many slides and yes, the wavepool is large! We look forward to your next visit!
    Written June 24, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited June 2023
    Written June 20, 2023
  • TennisStar602
    New Jersey656 contributions
    5.0 of 5 bubbles
    Wow, what a huge mall this place truly is!
    I knew that the West Edmonton Mall was one of the biggest malls on the continent and I wanted to see it. There were many stores, restaurants, and activities. The mall even has indoor vehicular racing, a waterpark, a boating area, and an amusement park. I rode the Ferris wheel at the amusement park, and I walked around throughout the rest of the mall. It can be very easy to get lost in this mall. There was plenty of outdoor parking.
    Hi TennisStar602 , Thank you for sharing your review with us. There really is something for everyone. All ages and all budgets. And yes, you are right, it is a must see when visiting Edmonton! Being this large gives us an opportunity to offer so many retail and entertainment options. We hope that you are able to visit again soon!
    Written July 17, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Traveled solo
    Written July 11, 2023
  • Bertram S
    Wyoming, Michigan998 contributions
    5.0 of 5 bubbles
    Many Hidden Gems
    This is no ordinary mall. It’s huge, yes, and it has a huge number of rides in its carnival area, yes. But it has so much more. It has a seal show, a pirate ship and a skating rink. And there are so many specialty stores here that sell items that are quite difficult to find: antiques, stamps and coins, Scottish kilts, British memorabilia – it’s worth going through just to find these hidden gems.
    Thank you for sharing this with us Bertram S . It sounds like you had a great visit! We pride ourselves in offering a diverse shopping and entertainment experience for all our guests and hope that you are able to visit again very soon. We would encourage you to keep in touch through our social media for information on upcoming events, new tenants and additions to our Attractions. Or, even better, we are always happy to have guests stop by at Guest Services to say hello and share their experiences with us in person.
    Written August 11, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Written August 3, 2023
  • BKAnders
    Meridian, Idaho260 contributions
    5.0 of 5 bubbles
    Super Mall!
    It's no wonder that the WEM is rated the top attraction in town! What a marvelous place to visit! My wife and I were in Edmonton for a day and wished we could have spent more time in the city and in the mall. So many things to see and experience there under one roof! From the waterpark to the amusement park to the pirate ship to the sea lion exhibit to the food courts to the shops, we loved it all.
    Thank you for taking the time to share your visit with us BKAnders, We couldn't hope for a nicer review! Our staff, tenants and even our guests help to make WEM a vibrant community. One that is safe and enjoyable and offers retail and entertainment experiences for every taste. And we agree with you. It is an amazing place to visit! We hope you are able to come see us again. Please stop by Guest Services to say hello!
    Written October 20, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Traveled as a couple
    Written October 17, 2023
  • mderuyter85
    Chilliwack, Canada21 contributions
    5.0 of 5 bubbles
    Clean, Warn and Lots to do!
    Such a great place to explore! We spent nearly a week exploring the mall and we all really enjoyed all of the amenities. We got the 7 Day Family Multi-Play Pass and we would really recommend that if youre planning to explore everything that the mall has to offer. Really worth it when you take the time and go to the Waterpark, Galaxy Land, Mini-Golf, Sea Life Adventures, Mirror Maze and the Ice Skating. The mall is very clean and shows better than its age.
    Hello mderuyter85, We are proud when we hear such positive feedback! Thank you for taking the time to write your review. West Edmonton Mall a vibrant community. One that offers retail and entertainment experiences for every taste! Our Multi-Play Pass is a great way to enjoy all of our attractions! They range from 2-day unlimited passes to 7-day, 3-month and 1-year memberships. Glad to hear you were able to take advantage of the week pass. We look forward to your next visit! Please visit Guest Services when you do, we love to hear reviews in person as well!
    Written January 5, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Traveled with family
    Written January 4, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles4,261 reviews
Excellent
1,979
Very good
1,533
Average
583
Poor
107
Terrible
59

DerRail
Des Plaines, IL35 contributions
4.0 of 5 bubbles
Jan 2020
Where else can you get an indoor water park, ice skating, an aquarium, and store browsing? It makes for a very nice several days inside in winter. The dining options in the food courts are quite good as well. Hanging out with the locals in the in mall pubs to watch an Oilers NHL game is the topping on the cake
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Safi and Fariaa Adventures
Ottawa, Canada763 contributions
5.0 of 5 bubbles
Mar 2021
Shopping, dining, activities, tourist attraction, this mall has it all.

Even during the pandemic, the parking lot and mall seem busy. However, you still feel safe as they are maintaining social distancing, cleanliness, signs and closures to promote social distancing. They are doing a great job to keep customers safe.

A few of the activities/attractions are closed due to the pandemic. However, there is still pleanty to keep you busy for hours. This is a great place to take pictures as well.
Written April 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello SafiFariaa, We appreciate you taking the time to submit your review. Our whole team, from our maintenance departments to our front-line staff, are all working very hard with Alberta Health Services to promote and maintain a safe environment for everyone. Thank you for noticing their hard work! Currently we do have several attractions open for private bookings for same household members. You can check for availability and more details on our website. And you are right, we do have lovely areas for photos to remember your visit. We hope you found our WEM Photo Shoppe inside Entrance #8 which is updated seasonally by our talented artists. If not, be sure to check it out on your next visit!
Written April 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bonnie A
Edmonton, Canada21 contributions
5.0 of 5 bubbles
Feb 2020 • Family
West Edmonton Mall has a large variety of stores. Two food courts and restaurants to help the hungry shopper. You can go go ice skating, watch a movie, go to Galaxy land for rides, the Rec room has bowling alleys and arcade games and if you need to cool down and have a swim the Waterpark is right there.
Written February 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Doug L
Victoria45 contributions
4.0 of 5 bubbles
Jul 2021 • Family
The actual mall experience is pretty good but I do find the web site really lacking for interactive navigation of the available experiences and store. The inside kiosks are much better, a saving grace. Overall w enjoyed pending the day there. We skipped the pool as the morning Sunday lineup was crazy with very poor flow or line up instructions. The Galaxyland lineup was really bad as far as moving quickly. There were two staff and I felt disappointed - like no one cares or has the requisite capabilities to apply resources. As a visitor to Alberta I expected more organization. Mall was clean and most guests patient. Food court selection wasn’t bad, guest service staff were wonderful and parking adequate for such a busy place.
Written July 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Doug L, Thank you for sharing your experience with us. We are delighted to hear that you found our directional kiosks to be helpful. They are a unique design and quite an efficient way to navigate around. I will be pleased to share with our Guest Services team that you were happy with their service. Guest Services representatives are always available to provide information on products and services, and even attraction sales in some cases. This may be helpful information for a future visit if you were unaware of this option. Many people are excited to be out. Some for the first time in many months. On occasion, this can cause a bit of a lineup, which we try our best to mitigate, but should you find yourself in that situation, drop by Guest Services and we will do our best to assist. Please stop by to say hello the next time you are visiting!
Written July 23, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

OnAnotherJourney
Canada315 contributions
4.0 of 5 bubbles
May 2022 • Friends
This behemoth is known for its activities aside from shopping but we didn’t really participate in any, other than to briefly watch the figure skaters practicing. Stores are the usual mall offerings with some higher end stores (LV, Tiffany, Kate Spade, etc.). Visiting from a small town we felt it was sensory overload after awhile.
Written June 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello OnAnotherJourney, We appreciate it when we hear about our guest's experiences whether they be from far away countries or small towns such as your family. Thank you for that. We strive to provide a positive and unique shopping experience for each and every guest. From our newest attractions, to new tenants , we do offer something for everyone. Feel free to contact us at any time to see what interesting things have come along since your last visit. We hope to see you again soon!
Written June 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

crazycanuckEMS
Alberta244 contributions
4.0 of 5 bubbles
Aug 2020 • Solo
I thought I’d put in a new review that focuses on the mall since covid-19. I live near it and did not want to go anywhere near except I desperately had to go to the Apple store for a repair.

I was actually impressed with how they are navigating the pandemic. Parking - much better (I drive a truck) since the mall is less busy. At the more busy mall entrances they have people offering hand sanitizer. Otherwise there are stations placed strategically throughout.

There are many signs and directional arrows on the floor to keep the foot traffic one way only. At the food court every second table is blocked off. Some stores (such as apple) are screening people including temperature checks.

My only complaints - the mall still seemed in some spots to have way too many people. Some stores like Lululemon had big lineups outside and it didn’t look like 6’ social distancing was being adhered to. Also in the food court, the tables closest to the food kiosks should have been blocked. I actually moved because I felt like people were getting too close without even realizing it.

And of course, if you are mobility challenged or elderly you might want to think twice before heading to the mall. All of the random areas to sit and benches etc are blocked off. So the only place to take a break is the food court. My elderly mother stayed in the food court while I went across the mall to the apple store.

Overall though I felt reasonably safe in WEM at this time of pandemic.
Written August 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you crazycanuckEMS, We are working very hard with Alberta Health Services, The City of Edmonton and the Government of Alberta to keep our guests, staff, and tenants safe. We are happy to hear that your overall experience was a positive one and we appreciate the feedback on how we can do better! For more information on our re-opening strategies please visit: https://www.wem.ca/media/359057/wem-2020-reopening-blueprint-new_v4.pdf We do have a suggestion for your next visit with your mom, or any of our guests with mobility issues. At no charge other than a refundable credit card deposit, we offer both walkers and wheelchairs at our Guest Services locations. Both options have a seat that can be used whenever the need arises. We also do have scooters available for a fee. Should this not be an option for your mom. She is welcome to come have a seat at Guest Services. We will bring out a chair for her to rest. Please feel free to call Guest Services for any assistance that you require at 780-444-5321 during Mall shopping hours.
Written August 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Hannah Lehoia
1 contribution
1.0 of 5 bubbles
Jan 2022 • Family
Guest services is extremely unprofessional. They do not respond to their emails, and a refund that was promised to me has yet to be issued even after numerous phone calls and emails. 0/10 I do not recommend. Save yourself the time and money, shop elsewhere.
Written March 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Hurricaneinajar, We certainly strive to process calls and emails in a timely manner. Our apologies if there was a delay in your case. Please contact our Guest Services Manager directly at 780-444-5291 to complete any refunds that is to be processed. She will be sure to handle your concerns promptly.
Written March 4, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mohammad G
1 contribution
4.0 of 5 bubbles
Jul 2021
I just love the mall...a variety of stores and entertainment places. One thing I'd to see someday is a multi-faith prayer room where people can pray whenever they want to. For a Muslim, having such a place there would be very convenient. Honestly, I love to spend my whole day there, but given the lack of such a space, I feel obliged to leave early or not go at all.
Written December 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mderuyter85
Chilliwack, Canada21 contributions
5.0 of 5 bubbles
Dec 2023 • Family
Such a great place to explore! We spent nearly a week exploring the mall and we all really enjoyed all of the amenities. We got the 7 Day Family Multi-Play Pass and we would really recommend that if youre planning to explore everything that the mall has to offer. Really worth it when you take the time and go to the Waterpark, Galaxy Land, Mini-Golf, Sea Life Adventures, Mirror Maze and the Ice Skating. The mall is very clean and shows better than its age.
Written January 4, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello mderuyter85, We are proud when we hear such positive feedback! Thank you for taking the time to write your review. West Edmonton Mall a vibrant community. One that offers retail and entertainment experiences for every taste! Our Multi-Play Pass is a great way to enjoy all of our attractions! They range from 2-day unlimited passes to 7-day, 3-month and 1-year memberships. Glad to hear you were able to take advantage of the week pass. We look forward to your next visit! Please visit Guest Services when you do, we love to hear reviews in person as well!
Written January 5, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Deborahjune
Toronto, Canada694 contributions
5.0 of 5 bubbles
Sep 2021
We had to stop in as we've been hearing about it since the day it was built! This was our first visit to Edmonton so we felt a visit to the Mall was a must! We are so happy that we visited and loved it. We can't believe the size of it. There is everything from a dollar store to Tiffany's. The sheer size and what is included in this indoor mall will blow you away. A full size amusement park complete with roller coasters, the biggest water park with wave pool, a huge skating rink (where we watched professional skaters being trained!), a hotel, a dinner theatre, a casino, a bowling alley, full size pirate ship with live seals in the lake and mini putt, and a go cart track. Over 100 restaurants too! Really a fun destination and worth going. If you're not a shopper you'll still enjoy it. We went on a cold day and got our steps in! Well maintained and not dated looking in our opinion.
Written November 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Deborahjune, We couldn’t have written a better description of what we offer! Thank you for sharing that with us. There really is something for everyone. All ages and all budgets. And yes, you are right, we are large, which allows us to offer many retail and entertainment options (and get your steps in!) We are sure that you will find something new and fun on your next visit here. When you do, please stop by at Guest Services to say hello!
Written November 15, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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West Edmonton Mall - All You Need to Know BEFORE You Go (2024)

Frequently Asked Questions about West Edmonton Mall

West Edmonton Mall is open:
  • Sun - Sun 11:00 AM - 6:00 PM
  • Mon - Sat 10:00 AM - 9:00 PM


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