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What you need, online

It's easier than ever to shop at Bunnings with our range of online options.

Paint aisle at Bunnings.

Click & Collect

The Click & Collect offer is available to customers at select locations nationally, with a wide range of items available to be purchased online. Once your order is submitted and processed, you will receive a confirmation email/SMS letting you know it is ready for collection. When collecting your order, please bring your confirmation email and ID.

Drive & Collect

You can choose the Drive & Collect option for collecting your online order from select Warehouse locations.

Simply purchase products online, book in a convenient time for a contactless pick up, drive to your local store and park in the designated Drive & Collect parking bays where your products are loaded into your car. When collecting your order, please bring your confirmation email and ID.

Click & Deliver

Click & Deliver is offered to customers in most locations, this includes stocked key items. Depending on the location, size, and service requested a reasonable delivery fee will be applied to the customer’s order.

To check the status of your online order, please click on the red tab on the bottom right-hand corner of your screen when you visit the Bunnings website for Bunnings Virtual Assistant help. Some customers may experience a delay in receiving order confirmation emails. If you have not received an order confirmation email on the same day you placed your order, please contact Customer Support for assistance.

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More information

Yes, you can return an item if you've changed your mind. View our returns policy.
A refund of the total purchase price will automatically be provided unless a requested extension has been made. To do so, please contact the store you placed the order with via the telephone number provided on your order confirmation email. Orders with Dangerous Goods items in them will be contacted by the store.

To cancel an order, please contact Bunnings for a full refund via our Customer Support team on 1800 797 586, available between 5am and 12pm AEST daily.

Simply come into the store you placed your order with, and we'll happily assist you with a return or exchange.

You can easily cancel your order post purchase. Please contact Bunnings Customer Support on 1800 797 586 to cancel an order.

Our contact hours are:

Monday - Friday 7am - 8pm AEDT
Weekends 7am - 7pm AEDT

Please email Bunnings Customer Support at customersupport@bunnings.com.au or call 1800 797 586.

Operation hours are:

Mon to Fri 7am to 8pm AEDT
Sat to Sun 7am to 7pm AEDT

Our privacy policy details how we comply with our obligations under Australian and New Zealand privacy legislation. This policy covers all of our dealings with our customers and the public, apart from our dealings as a credit provider.

If you're having trouble signing in to your account, please contact us for assistance.
If you've forgotten your username, please contact us for assistance.
You can reset your password by visiting the link and selecting Forgotten Password forgotten it.
Payment can be made by Visa, Mastercard, AMEX, PayPal, Zip, ApplePay and Afterpay.
Payment will be processed immediately following a successful transaction.
Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement.
You can't pay with a gift card online at this time. This service will be available in the future.

If the product price has changed since placing your order, please email Bunnings Customer Support at customersupport@bunnings.com.au for assistance.

Yes, ApplePay is available as a payment option.

Yes, AfterPay is available as a payment option.

Yes, PayPal is available as a payment option for online orders excluding gift cards.

Yes, Zip is available as a payment option.

No, Openpay is not available as a payment option.

Our price policy also applies online. Please email Bunnings Customer Support at customersupport@bunnings.com.au to process the price match and place your order.

Click 'Sign in' at the top of the homepage, then select 'Create a profile' to sign up for a Bunnings account.

To close your account, please contact us for assistance.
To unsubscribe from Bunnings newsletters, select 'Unsubscribe' once you've logged into your profile.

You can email the Bunnings Customer Support team at customersupport@bunnings.com.au or provide feedback online.

Please ensure you have read and understood the terms and conditions. View online shopping terms and conditions.