Contact Verizon Customer Service
Verizon Phone Numbers and Emails
Toll-Free Number:
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(888) 922-0204Customer Service
Customer Service:
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(800) 225-5499
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(833) 837-4966
Accessibility:
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(888) 262-1999National Accessibility
Verizon Emails:
Contact Information
Verizon Website:
Verizon Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
United States
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire RG2 6DA
United Kingdom
Payments Address:
P.O. Box 408
Newark, NJ 07101-0408
Verizon Customer Service Reviews
They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier .will never go back to Verizon .
we have 5 lines, when we activated verizon wireless, it was worst experience ever. verizon mixed up our phone numbers, in the result, 2 of our 5 ones could not use 1 week.
When we activated last 1 line, Verizon switch the phone number to different one. We spend hours and hours to correct those mistake and made our phones work. It's just activation!!! I could not believe the customer service people are so poor of knoridge.
They cause all of that problems. If you are considering Verizon, please don't even think about to switch or use Verizon.
I just switch from AT&T, but I regret. I am already thinking seriously about to switch back.
How Good is Verizon's Customer Service?
Summary of Verizon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon?
Payments and Charges Question:
- “I paid my bill an it says my network is not available”
- “Senior discount”
- “Payment arrangement”
Product/ Service Question:
- “It's regarding the Internet box”
- “Internet password”
- “Disconnect line”
Staff Question:
- “No service”
- “Phone needs service”
- “Because I needed to talk to someone in customer service is there a problem?”
Request for Information Question:
- “About my bill”
- “Help with billing”
- “About my battery”
Activation/ Cancellation Question:
- “Cancel internet”
- “Number says deactivated”
- “Cancel service on Verizon hot spot”
Account Question:
- “Change phone number”
- “My bank count was hacked and I need to change to my new new bank account number”
- “Open a new account”
Return/ Replace Question:
- “Equipment return”
- “Replace my phone it got stolen”
- “To return old phone”
Cards Question:
- “Problem with refill card”
- “Change credit card information”
- “Transfer pin number”
Shipping and Delivery Question:
- “Tracking order”
- “Need ur code for shipping phones back”
- “I never received my phone”
Refund Question:
- “Refund”
- “Refunds”
- “I did receive my refund”
Employment Question:
- “Need pay off”
- “Payoff my cell phone”
- “Pay off my phone”
Website/ Application Question:
- “Atp application”
- “Trying to logon to Verizon application. I'm a new customer. I just ordered a phone last night.”
- “Website”
Other Question:
- “IPad”
- “Tv”
- “Interner”
About
, , , ,
Verizon was founded in 1983 as Bell Atlantic Corporation. It got seven Bell Operating Companies from AT&T company after its breakup. Nowadays the company is headquartered in New York, New York. Verizon Communications, Inc. was created in 2000 after the acquisition of GTE be Bell Atlantic, which was one of the largest mergers in the US history. The name of the company is a portmanteau word formed from veritas and horizon. The company specializes in communications services providing Broadband Internet services, Television services, wireless telecommunication services and Local wireline. Company's net income is $6,119 billion. Verizon Communications employs over 239,000 people. The tag line of the company is: "We never stop working for you".
Verizon is ranked 432 out of 2041 in Telecommunications category
USA
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