Contact Verizon Wireless Customer Service
Verizon Wireless Phone Numbers and Emails
Toll-Free Number:
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(800) 922-0204Verizon Wireless Services
Customer Service:
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(800) 225-5499Consumer
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(800) 779-2067Executive Team
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(888) 294-6804Prepaid
Verizon Wireless Emails:
Verizon Wireless Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Wireless Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon Wireless is 8009220204. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Verizon Wireless Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Verizon Wireless is 8009220204. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 77% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Verizon Wireless may ask you for the following information to identify you as a customer: first and last name, phone number or address.
People call Verizon Wireless mainly because of product/ service, request for information, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Verizon Wireless is vccd@verizon.com. 43% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Other Locations:
Verizon Privacy Office
1300 I St., NW Ste 500 E.
Washington, DC 20005
International Data Privacy Office
Verizon Legal Department
Reading International Business Park
Basingstoke Road
Reading, Berkshire
RG2 6DA UK
Basking Ridge Operational Headquarters
One Verizon Way
Basking Ridge, NJ 07920
Verizon Wireless Customer Service Reviews
My name is Denia Anderson and Ive been on the phone for over two hours calling all different kinds of numbers being left on hold for 45 minutes at a time trying to set up my online account and I keep getting kicked off the site and no help in that area and this has been happening for me to me for the last three months or so. Ive been having problems and my phone bill increased and I dont understand why the customer service representatives are not very nice and they hang up on me or they just dont come back to the phone and they leave you on hold and theres a bad language barrier and I need to talk to someone who speaks English to help me because I am really frustrated with this whole thing and its been happening for the last few months
Garbage. No Humans to speak to.
I'm leaving this company. Garbage. No customer service. Nobody to help.
No supervisors. try to upsell everything. Rip off. Take advantage of seniors.
Phone cemter is out of the country...give personal identity info to someone in the Philippines. Trash
Verizon just sucks, that's it, and they can't really help it they just are full of *** and customer service is TERRI-BAD I will never ever use Verizon wireless again ever in my life, if they were only phone company left... Well time to go get some 2 way radios and give up what convenience I actually got when I was paying them as much for 1 line as I could get 2 phones and 2 lines with t mobile and was still 10 bucks cheaper with better service... Never again Heed my warning peeps, they out to get ya at that place.
I have paid every bill I've had yet Verizon believe I'm behind a full month. I also am paying over$200 each month for this service.
I can never get to speak with an agent you will not send me a complete list of my payments and what I've missed. I paid$225 and Verizon shut my phone off a week later.
As soon as I am confident that it can switch my service I will do that. Others with the same service only charge$65 s month for Verizon's outrageous prices.
How Good is Verizon Wireless's Customer Service?
Summary of Verizon Wireless Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Verizon Wireless?
Payments and Charges Question:
- “I didn’t get paper bill in the mail. Got email telling me bill was past due it took forever it get some one to talk to and pay my bill and get a copy of bill”
- “To pay a bill”
- “Payment”
Product/ Service Question:
- “My phone isnt working”
- “Broken phone”
- “Phone won't work says need sim card”
Request for Information Question:
- “Checking on ticket”
- “To check on a payment that sent in the mail if it was received”
- “Need help with phone”
Staff Question:
- “Want to start new service”
- “Customer service”
- “Phone service doesn't work”
Account Question:
- “Account is paid in full and I am being told I owe money”
- “Get my account number”
- “Transfer account”
Activation/ Cancellation Question:
- “I activated your cellular service on my replacement device last week and I'm still unable to make cellular calls”
- “Said my mobile not activated”
- “Trying to activate phone”
Cards Question:
- “Sim card locked need puk code”
- “Lost SIM card”
- “Add a card to my phone”
Return/ Replace Question:
- “To change my phone number”
- “Trying too return a WiFi box”
- “Need a return box for hotspot jet pack”
Shipping and Delivery Question:
- “Wrong order”
- “I never received my phone”
- “Delivery problems”
Refund Question:
- “I need a refund”
- “Refusal to refund a return”
- “Pissed off where's my refund”
Employment Question:
- “We weren’t angry or “p” only trying to get an understanding about our business. The rep did a great job and we are satisfied.”
- “Need to get payoff for phone”
- “My job went. Out of business and I. Have fell upon hard times looking for a job I need my phone for call backs from jobs and Internet to continue to search for jobs it's hard to type into little phone with my big fingers so hot spot so I can do my a”
Website/ Application Question:
- “Application Status for new phone”
- “Change cc - website not working”
- “App”
Other Question:
- “Line”
- “To add my phone for trade in”
- “Name change of caller id”
About
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Verizon Wireless or just Verizon is a wholly owned subsidiary of Verizon Communications that offers wireless telecommunications products. The company was founded in April 2000. Its headquarters is based in Basking Ridge, Jew Jersey, United States. Verizon provides a broad range of products under the following categories: Phones & Devices, Hums, Plans & Services, and Accessories. Featured brands include the following: Apple, Google, HTC, Motorola, Samsung, and many more. Available payment options are Visa and MasterCard. Verizon accepts returns within 14 calendar days of purchase for a full refund or exchange. Customer service is provided by phone and by e-mail during normal business hours.
Verizon Wireless is ranked 330 out of 2057 in Telecommunications category
USA, Worldwide, Other, Europe
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