Hilton Vancouver Airport

Good things:

1. Room was clean and in good condition, just about what we'd expect as a brand at this level.

2. Parking was reasonably priced. A little bit over $20 CAD or about $15 USD.

However there're several issues during our one-night stay:

1. The room 1618 was registered as two queen beds in the system, and we selected the room because of this. Turned out that it was just two double beds. The front desk also confirmed that the room should be two queen beds. Either they have wrong info in the system, or their "queen" is just as small as a regular double. So we paid for a two-queen room but ended up getting two-double.

2. The bottled water in the room tastes almost toxic. It has a very stale taste, just like contaminated water being left for a few weeks. Tap water tasted better than that.

3. The so-called "heated pool" is barely heated. It is hotter than no heating at all, but not heated enough to stay in comfortably. The pool was also not staffed at all and there was no towel. (There was supposed to be towel but when it was out, no one replenishes.)

Horrible customer service at front desk. Asian guy at the front desk essentially ignored me the entire time as I waited in line. I finally walked up to him to see if he was free but he told me to get back in line and went to help the couple behind me, who had arrived AFTER me. The couple was nice enough to tell him I was before them. No apologies or anything from him. I hope he stubs his toe every morning for the rest of his life henceforth.

The parking structure is designed horribly. We couldn't find an elevator in the garage, only saw stairs. The other front desk person explained it to us after we walked around confused for a while how to get around. I'm still confused honestly. Saw another person also walking around confused.

The rooms are tiny unless you're getting a suite. Don't believe the pictures online. Nice use of the wide angle lens because rooms are way smaller in person.

The elevators take forever to go up or down. We waited close to 7-8 mins on the 18th floor. When we finally got on the person already in the elevator asked if we had been waiting long. Apparently he waited 10 mins or so to get
on.

The hotel room had a broken handle for the closet door.

No microwave in the room fyi

Just throw the whole hotel away. Including that front desk agent.

The only upside to this hotel is the location. It's surrounded by walkable restaurants and shops.

Also Asian man at front desk on 2/23, once again, sucks and I hope he sharts himself every time he has to cough. Learn some hospitality manners!

Stayed here after skiing in Whistler. The hotel was very nice for the price and the restaurant downstairs was great. It's extremely close to the airport and would definitely stay here again. I definitely recommend it.

Not bad. Everything is clean. Well maintained but old. Smell's clean but old if it makes sense. We got a coffee maker, microwave, refrigerator, hair dryer, iron, ironing board, etc. Parking design and signs are horrible. Hard to look for the elevator at the parking lot. Signs were confusing. Overall decent enough if no other places are available.

Stayed here just one night awaiting our flight home after a cruise. Found each staff member that we encountered to be friendly and helpful. We were pleasantly surprised that our room was available early. Being able to checkin immediately was wonderful. The hotel is going through some renovations (June2023) so I imagine it will be even nicer when they are done. Our room was nice and the property generally clean and comfortable.

We arrived in Vancouver to find out we had no place to stay as the Hotel gave our room away and canceled our reservations booked months in advance without any notification.

The hotel made zero effort to attempt to find us alternate accommodation, attempted to give us trouble with reimbursement , and left us to our own devices to find lodging.

As Diamond Elite Members, we are deeply unhappy with the behavior and unprofessionalism displayed by Hilton Vancouver Airport.
Absolutely would never recommend.
1/10.

We were visiting and stayed here. The prices for hotels are shocking but it was a nice place. The building is under renovation in the lobby but was clean. No valet service or auto-opening doors, so getting in and out with our large bags was challenging. Room service was fantastic and the food delish. Plenty of places to eat nearby as well.

I'm hopeful this hotel will be much better in the future. It's under construction in the main floor lobby area so that gives me hope. The rooms are pretty good in terms of decor and functionality. Except a few minor things they can fix: the tv is really slow, the toilet doesn't really flush and the windows are in desperate need of washing. I went to get ice and the first two floors I tried were missing the ice machine where it said "ice" then finally found one and it was broken, then I gave up. A bit annoying too they don't have an airport shuttle, but will reimburse up to $20 CAD.

This hotel is located about 8min shuttle drive to the airport. The view from the rooms is great. Loved how big the suites were. The bathroom shower was awesome. Enjoyed this place. Will stay here again!

we are flying out and needed a close to airport hotel. they are under renovations it will be beautiful. All the workers are very friendly.

food at dinner was good, crab tacos good flavor, i prefer corn tortillas but it was good with the flour. the service was outstanding, on top of all of it and eye contact and communication!

hotel staff helpful and friendly

the parking lot is interesting, need to have small car!

outside pool fun to sit at - lots of stairs!

front of hotel, needs to be pressure washed! (small business person or a extra job for maintenance staff)
a fresh hosing down would be classy!
also the big red pots are pretty but - thin black pots would be really classy!

i almost forgot the showers! nice job! the water felt like you we're getting clean and you could take a quick shower. the tile was beautiful, love the soap on the wall. do wish the shower was fog or something not clear, not a fan of clear showering - i know seems to be popular but just not a fan.