Urban Outfitters Reviews

Wow negatively impressed.
So they managed to save an imaginary name and address on my profile and even though I entered the new one while ordering they made an order for the old non existing one and refuse to edit the shipping adress even though the pacakge is not dispatched yet. The currency conversion they gave me was also really bad. Shipping extremely expensive and they say i have to pay it when the package will be returned to them.... wow i am disappointed..! Never again UO!!!
I'm sure there is a way to correct this but THEY SIMPLY DO NOT CARE.

Date of experience: October 09, 2019

customI placed an order on 8th June and on 14 send an email regarding my order and was replied that it was to be dispatched soon. I send an another email on 15th soon after hour I received an email saying they have cancelled my order due to stock availability. I have never experienced such a stupidity. You can’t trust them they are not shame of their unprofessional act.

Date of experience: June 15, 2018

I always had excellent service, above and beyond what I expected. I know people love to complain but when you've had as many great experiences as I have both online and in store I have to give the credit and balance things out. Good job.

Date of experience: July 30, 2018

DO NOT BUY! horrible process. I returned items over 600 EUR from spain. I printed out the form that they have on website etc. They used to send pre printed labels, but this was not the case. After not getting refund I checked with Urban Outfitters and delivery company. I learned that it is held by customs- which I had no clue that this could happen in returns. No warning whatsoever. Now after three days of engagement with talking to different customer rep each time now they sent me a fine print about returns are my responsbility. The problem is that the forms are sent to Urban Outfitters and they did not let me know about this issue for three weeks. Now I try to contact with deliverty company that is in the UK. hopefully i can solve this without Urban Outfitters lack of help.

Date of experience: November 21, 2021

Have always had excellent service, above and beyond what I expected. I know people love to complain but when you've had as many great experiences as I have both online and in store I have to give the credit and balance things out.

Date of experience: July 04, 2018

I ordered chairs for my apartment from Urban Outfitters online. When I got them they didn't work so I reached out to customer service and they said to package them back up and they would be picked up. There is no option to return in stores. I did exactly as was asked, used the label provided and got the tracking info. The chairs were picked up. A month later I still not have received a refund, the chairs are "lost" and their "shipping department is investigating" before i can get my money back. These chairs were not inexpensive and it is extremely frustrating not to get my refund back because of their shipping errors. I have contacted customer service four times already and they tell me every time that the shipping department will be in touch with me in 24-48 hours. I WILL NEVER ORDER FURNITURE FROM THEM AGAIN!

Date of experience: January 28, 2019

I bought on the American store, they sent me a product that does not correspond at all to what I bought! This is not my fault if they send me the wrong item !!! If I want a refund, I must return it at my expense! I'm in France so it would cost me 3 times the price of the product ordered! URBAN OUTFITTERS IS A SCAMMER! Don't trust them, they stole the customer's money!

Date of experience: May 15, 2021

I placed an order for a pair of sneakers on 3/22 the item was delivered quickly however, I received the incorrect size. When I called customer service they acknowledged it was their error and said I would be sent the correct size. I returned the incorrect size back. After a day, I never received a confirmation email regarding shipping of my new order, so I called customer service. I was told it would take a few days for the item to be reviewed etc. which was not told to me when I placed the original call. I was so frustrated and annoyed I then canceled the entire order. I checked the site again to reorder the item only to realize it was no longer in stock. I’m assuming this is why I didn’t receive a shipping email. I then placed an order for another pair of sneakers. However, this time I never received the item. Customer service was not helpful and didn’t seem to care that I didn’t receive my package. This is the second time I didn’t receive a package from UO. This was my last time ordering from the merchant. Management needs to consider using other delivery carriers to ensure customers receive their package. Had I received the correct size the first time I ordered this wouldn’t have happened.

Date of experience: March 30, 2019

Date of experience: May 10, 2023

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Date of experience: February 08, 2023