Help Center

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We’re here to help however we can

Accessibility and assistance

What to know when you're traveling with a wheelchair, a service dog or need extra assistance with your trip.


Answers to your questions about checking, carrying on, paying for and tracking your bags.

Booking a trip

Find out everything you need to know, from booking a flight to using travel credits.

Children and infants

Tips and information if you'll be traveling with little ones.

Help with trips

See how to check in for flights, watch your flight's status, register for TSA PreCheck and more.

Hotels, Cars, Cruises and Vacation packages

Support with everything you'll need and want to do once you're off the plane.

International travel

What you need to bring if you're traveling abroad.

My MileagePlus account

Update your account info, check on your award miles balance, help accessing your account and more.

Refunds and Customer Care

Request or check the status of a refund or get in touch with customer care.

Seats and upgrades

We're here to help you find your favorite seat and fly in comfort.

Specialty desks

Information for traveling with groups, for business meetings or using United PerksPlus.

Traveling with pets

Everything you need to know before you bring your four-legged friend on board.

United Club and lounges

See how to check in for flights, watch your flight's status, register for TSA PreCheck and more.

Customer care

Share your feedback or get in touch.

Refunds and receipts

Request a refund, check the status of one or search for a receipt.

Not finding what you’re looking for? Contact us!


Text us

Need help and don’t want to be tied to your desktop or wait on hold? Text “UNITED” to 32050Text “UNITED” to 32050 for United Customer Service on the go!


Call us

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