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About
#2 of 50 hotels in Hot Springs
Location
Cleanliness
Service
Value
Travellers' Choice
TownePlace Suites Hot Springs is an extended-stay hotel designed to balance work and life. Relax and feel at home with our complimentary Wi-Fi, fully equipped kitchens, free breakfast buffet, seasonal outdoor pool and access to Hot Springs National Park.
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Property amenities
Free parking
Wifi
Outdoor pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Parking
Paid wifi
Breakfast available
Breakfast buffet
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
12Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Contact
120 Desai Patel Ct, Hot Springs, AR 71913-5065
Getting there
Rental CarsSee all Hot Springs car hire
158Reviews2Q+A15Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Detailed Reviews
I traveled here on a business trip despite it being a holiday weekend. Front desk staff were very helpful and friendly at arrival and throughout my stay with restaurant recommendations and chocolate chip cookies. Breakfast was warm and delicious with a very friendly Peggy and Candi making fresh waffles and making sure the eggs, sausage, biscuits, and cereal were well stocked. The hotel is very clean. I only stayed 2 nights so I didn’t meet any of the housekeepers, but they’re doing a great job prior to arrival and in the main areas of the hotel. The rooms are very quiet, good shower water pressure, and I only heard other people once and it was some excited kids running down the hallway. 😂 they have all the regular amenities with free wifi.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Indravadan Patel, General Manager at TownePlace Suites Hot Springs
Responded 5 Sept 2022
On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your recent stay at the TownePlace Suites Hot Springs, Arkansas. We all look forward to see you again. Thank you for staying with us. Indy Patel/General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We had a short stayed at TownePlace Suites in Hot Springs, AR. It is a very nice, modern hotel. The room and common areas were all clean and all the staff ws had contact with were professional, friendly and helpful. I would definitely stay there again.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mindy Hawkins, Guest Services / Front Office at TownePlace Suites Hot Springs
Responded 24 Aug 2022
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Sincerely, TownePlace Suites by Marriott in Hot Springs, AR
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fast, efficient, and accurate check-in. Spotless hallway, elevator, and room floors. Bright hallways and rooms with many bright lights. The room also comes with a fixed coat hanger in the atrium area. Thanks to the welcome gift! Very happy and pleased with the room. Plenty of USB and electrical outlet throughout. Kitchen is fully functional and equipped, we even got a toaster. Minor adjustments: the toilet roll is not “at least” 75% full. Hot water is “warm/hot” not “hot/hot”, some water stain left on the bathtub facet head, which could be wiped out easily. Central Air was set in “cold” mode vs “heat”. A pillow had two small spots – looks like they are marks from a black pen. The checkout staff at first was a bit challenging to work with in getting the printout receipt. WiFi worked on check-in day but was cutoff/unable to log on the next morning at check out. Had the front desk checkout staff been easier to work with + working WiFi at all times, this hotel would have received a 5 out of 5.…
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Indravadan Patel, General Manager at TownePlace Suites Hot Springs
Responded 27 Dec 2021
As a valued guest, we are committed to delivering an exceptional experience for all of our guests. I want to apologize if your stay fell short of your expectations. At your convenience, feel free to share any additional feedback directly to the hotel on how we could elevate your experience whenever your travels bring you back to Hot Springs. Thank you for staying with us. Sincerely, Indravadan Patel/General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We get to our room ready to relax, turn on the TV, and change before dinner. Excited we splurged a bit with a $215/night suite for 2 nights. The TV in the living room area doesn't work at all. The maintenance man was in our room for over 30 minutes making several phone calls to get it to work but wasn't able to make it work. It showed weak signal and had no connection. He made our room have an overwhelming smell of cigarettes and it was giving us headaches. When my kids pull out the couch bed, it's unmade. For a room that gives the option to use said bed and that you pay to use the bed, one would think that it would be made. Front desk tells us the items to make the bed are in the closet and she brought pillows with pillow cases for us, the customers, to put on. She brought us pillows because there were none in the room. One of the pillows were dirty along with the pillow case they brought for us to put on. My daughter then goes to take a bath. When she is ready to get out, the stopper breaks apart and doesn't work. Now, we don't have a shower. So instead of enjoying dinner with my family and hanging out, we are switching our room that I had to ask for even though she knew we were having such issues including no useable shower. We move to another room on the other side of the hotel to another bed that is unmade. We went to pull out the bedding for the couch bed and there is no bag of sheets and comforter to make the bed in the new room. Thank goodness, I grabbed the one clean pillow we were given because we didn’t have any in the new room. We had to ask for sheets to make this new bed. I have never experienced this before and never thought I would since we are paying this much for a room. I am very disappointed, and even though I won't let it ruin our only family vacation this summer, we will not be back to this hotel. I pray you won't be as inconvenienced as we were if you choose to stay here. I am not one to normally write a review, but this was really unacceptable and took away too much of what little family time we had for our trip.…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mindy Hawkins, Guest Services / Front Office at TownePlace Suites Hot Springs
Responded 21 July 2022
We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team Sincerely, TownePlace Suites by Marriott in Hot Springs, AR
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very much enjoyed this hotel. It is far enough away from the main road that noise is not an issue. The rooms are good sized and have a microwave, stovetop, refrigerator/freezer, dishwasher, and sink. The bathroom was clean and had adequate counter space. Plenty of charging ports and outlets in the unit. The staff was super nice!!
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Indravadan Patel, General Manager at TownePlace Suites Hot Springs
Responded 4 June 2021
We are delighted to have been your chosen hotel during your recent stay in Hot Springs. It was truly a pleasure to serve you. Sincerely, TownePlace Suites by Marriott in Hot Springs, AR
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This location sits on top of a hill, far from stripmalls that have restaurants. Outside was a sitting area with bonfire that you can lounge around. The room was spacious, has TV, full kitchen with dishwater, full size ref and a coffee station. They have a very unique customized breakfast tray that fits into the ottoman, as well as a rolling little desk, both of these can covert to computer desks. I found that feature unique in this hotel. They have a digital key feature if you sign-up on their app. Hotel was also pet-friendly, which can be great for those travelling with pets. But for us it was a little nuisance because the dogs above our floor was running around the floor and the one close to us were barking often. Complimentary breakfast was good as well, they had hot and cold items (see pics). Ice machine was also available if needed. Overall, this accomodation was a good stay and we will come back here again!…
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Indravadan Patel, General Manager at TownePlace Suites Hot Springs
Responded 25 Apr 2022
On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your recent stay at the TownePlace Suites Hot Springs, Arkansas. We all look forward to see you again. Thank you for staying with us. Indy Patel/General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although I tend to write rather lengthy reviews, my stay at TownePlace Suites in Hot Springs went so smoothly that I'll be able to keep this one pretty short. The property is modern, clean, and well-maintained. The rooms are spacious and the beds are comfortable. The location is very convenient and close to plenty of dining establishments, but it's set off the road enough that the noise level is very low. They definitely seemed to be following Covid-19 protocols from what I could see. The grab and go breakfast is prepared ahead of time, and you get a bag that contains a small bottle of water, a breakfast bar, and a muffin. For those of you used to larger breakfasts, the limited breakfast offering will likely be the only disappointment during your entire stay. Lastly, I should mention that this is a pet-friendly hotel as well, but they tend to keep guests with pets on the lower floors. Just ask for a room on a higher floor, and you should be fine even if you suffer from pet allergies.…
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Date of stay: November 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Indravadan Patel, General Manager at TownePlace Suites Hot Springs
Responded 26 Nov 2020
Thank you for staying at the TownePlace Suites Hot Springs and we hope you choose to create more memories here whenever your travels bring you back to Hot Springs. Sincerely, TownePlace Suites by Marriott in Hot Springs, AR
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel was clean and the room had convenient features such as refrigerator, coffee pot, dishwasher and dishes. Nice desk area with usb connections. Pump style shampoo, conditioner and shower gel in the shower Staff was super friendly.
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Date of stay: February 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Indravadan Patel, General Manager at TownePlace Suites Hot Springs
Responded 25 Feb 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the TownePlace Suites Hot Springs. Thank you for staying with us. Indy Patel/General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a great modern hotel. The entire experience was good. Nice and clean. The room had a microwave and stove top and refrigerator which is a bonus from most hotels. The staff were excellent and breakfast was good. I highly recommend this hotel.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Indravadan Patel, General Manager at TownePlace Suites Hot Springs
Responded 1 week ago
On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your recent stay at the TownePlace Suites Hot Springs, Arkansas. We all look forward to see you again. Thank you for staying with us. Indy Patel/General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Let me start out by saying I have a lab an just kinda planned a last minute trip to Hot Springs Arkansas! I live in Memphis and I normally take my dog to Pet Suties for boarding when I go out of town we’ll to make a long story short I thought I would be able to make an appointment for him but they had no availability!!!! I didn’t panic I just took a deep breath an said to myself I’ve took my dog on a road trip before but let me see what hotels in Hot Spring are pet friendly.I was pleasantly surprised to find quite a few an made some phone calls inquiring about size,weight,and breed restrictions an everyone was very accommodating but I chose to go with this particular hotel ! Let me just tell you it was the best decision I could’ve made. Before I arrived I called to confirm that I could bring my dog Frank an that I would be arriving late. Once I got there I was pleasantly surprised that my room was clean, and the hotel was brand new. Not only was it a beautiful room it was conveniently located on the first floor, right by the double doors so I could conveniently take my dog out even the windows we designed so he could look out . The floors were not carpeted so it was genius but he never had a accident. Everything was perfect I highly recommend this hotel an it’s conveniently located to all the attractions and restaurants! This hotel deserves 10 star rating!!!!!!!…
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Indravadan Patel, General Manager at TownePlace Suites Hot Springs
Responded 21 July 2021
Thank you for staying at the TownePlace Suites Hot Springs and we hope you choose to create more memories here whenever your travels bring you back to Hot Springs. Sincerely, Indy Patel/General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anne M asked a question July 2022
Nashville, United States1 contribution
Answer from Al
July 2022 |
Good morning before I start off answering these questions I want to warn you but not scare you that HOT SPRINGS is a beautiful and great place to visit and make memories, but be Very conscious and extremely aware that this city has a Meth user problem, Arkansas is sadly the Nations ranked #1 state in the USA of Meth users, very sad for such a beautiful state.
The only two hotels that I stayed while I was in HOT SPRING was the Marriott town homes and the Hilton, they were far away from the Casino and the race track, which is what you want to do, the farther you can get away from the central of the city the better you will be off at nobody stealing your personal belongings. The Hilton is good except the walls are too thin and you can hear everything including the plumbing of your neighbors all around you.
1. Yes it is fairly easy to access it is up a small paved hill off the main road.
2. I brought my own wi-fi so I honestly could not answer that question in regards to this property, but due to my past experiences with Marriott they do offer free decent wi-fi at no extra cost.
3. I would have to say unfortunately they do not cater to vegans, they do have a small selection of fruits, the food is highly processed and leaning more towards the carnivore diet sorry, upside to this property is that they have a half size kitchen in your suite so y’all can cook up anything y’all choose to, Kroger is right down the road. I have seen people walk over there to get groceries.
This property is actually quite nice and the employees are great except, the one I had to encounter which ruined my trip, if at all avoid Israel Hernandez, he works at the front desk but if you can speak to anyone else besides him at the front desk to avoid any issues, hopefully he is no longer working there. That being said from the parking lot you can over look the trees, it is quite a remarkable view, as soon as you park you vehicle.
sandra o asked a question Mar 2019
Cameron, ok3 contributions2 helpful votes
Kathleen W wrote a tip Yesterday
"Plenty of parking and parking lot is very well lit!"Read full review
EKP wrote a tip Sept 2022
2 contributions
"The rooms opposite the side of the front desk have a beautiful sunset view"Read full review
Rob M wrote a tip Jan 2022
1 contribution
"beautiful view 360 degrees. Top of a hill in the forest surrounding Hot Springs."Read full review
Richard W wrote a tip Oct 2021
Maryland Heights, Missouri7 contributions1 helpful vote
"Best to get accesability, so you have a safe shower experiencee"Read full review
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PRICE RANGE
AU$166 - AU$232 (Based on Average Rates for a Standard Room)
LOCATION
United StatesArkansasHot Springs
NUMBER OF ROOMS
88
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Frequently Asked Questions about TownePlace Suites Hot Springs
Which popular attractions are close to TownePlace Suites Hot Springs?
Nearby attractions include Central Avenue Market Place (0.1 km), Painting With A Twist (0.1 km), and Memory's in Music (0.2 km).
What are some of the property amenities at TownePlace Suites Hot Springs?
Some of the more popular amenities offered include free breakfast, a fitness centre, and free parking.
Which room amenities are available at TownePlace Suites Hot Springs?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at TownePlace Suites Hot Springs?
Guests can enjoy free breakfast during their stay.
Is parking available at TownePlace Suites Hot Springs?
Yes, free parking is available to guests.
What are some restaurants close to TownePlace Suites Hot Springs?
Conveniently located restaurants include Bleu Monkey Grill, J&S Italian Villa Restaurant & Bar, and Hibachi Sushi Buffet.
Are there opportunities to exercise at TownePlace Suites Hot Springs?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Does TownePlace Suites Hot Springs have airport transportation?
Yes, TownePlace Suites Hot Springs offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at TownePlace Suites Hot Springs?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at TownePlace Suites Hot Springs?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to TownePlace Suites Hot Springs?
Many travellers enjoy visiting Fordyce Bathhouse (6.6 km), Buckstaff Bathhouse (6.6 km), and Medical Arts Building (7.1 km).