Toledo

Problems?

• I have enrolled at the KU Leuven but I'm unable to log in to Toledo

• As a student, you normally get access to Toledo 48h after your enrollment at the KU Leuven. However, it is possible that you do not yet see any courses or communities (see next question/answer for more information).

  As staff of the KU Leuven, you normally get access to Toledo one month prior to the start of your official contract.

  If you do not have access to Toledo after the above mentioned dates, please do not hesitate to contact your local helpdesk.

• I can login to Toledo but I do not see any courses or communities

• For students: there is a link between your ISP (KULoket) and Toledo. Because of this link, you are automatically enrolled into the necessary courses and communities in Toledo.

  Staffmembers who are linked to an  activity in the programme of study are automatically enrolled in the corresponding Toledocourse as an instructor. If you need to be an instructor or an assistant in (another) course for which you are not linked in the programme of study, you need to contact the person responsible for the course or community and ask them to enroll you and give you the appropriate privileges.

  As a student or staff you can always try to manually enroll yourself in courses and communities. Once logged in in Toledo, click the cogwheel icon in the upper right corner of the module where your enrollments are shown. Next click on Enroll (schrijf je in). This tool will enroll you as a student in the selected course or community. It is possible that you are unable to manually enroll yourself because the person in charge of the course or community has chosen not to allow manual enrollments. If this is the case, you need to contact the person in charge of the course or community.

• I can login to Toledo but I can't access certain courses of communities

• Several things may be the cause of this problem.

  The most common cause for this problem is the fact that the course or community has not been made available (yet) by the instructor of the course or community. Unavailable courses or communities are shown as grey tiles or rows (depending on how you have chosen to view your enrollments). Unavailable courses and communities can't be clicked on and opened by students.

  You can switch between a tile view and a list view by using the toggle:
  

  Because the instructor is responsible for making a course of community available, you need to contact this person. By clicking on the icon with three dots some extra information is shown which contains a list of the instructors.

  Another possible cause is that you have filtered your enrollments. As an example, you could have chosen to only show your favorite courses. In the dropdown menu above your enrollments you can see wether or not you have selected one or more filters and disable these.

  f.i.:

• Where can I find my timetable?

• On the right hand side of the Toledo homepage there is a module called Timetable (uurrooster). This module will show your upcoming three classes or pratica. With the link Full timetable (Volledige uurrooster) you can access the the schedule application inside KU Loket. Your timetable is based on your ISP and will only be available when your ISP is filled out.

  More information on when classes are thought can be found in the programme of study

If you are experiencing other problems:

• FAQ
• Contact your local helpdesk