Spectrum Customer Service and Phone Number | WhistleOut

Contact Spectrum Spectrum Customer Service & Help

Spectrum is a merger of Time Warner, Charter and Bright House Networks. Find all the pertinent contact information for this powerhouse TV, internet and voice provider.

Spectrum FAQ's Popular Plans

Spectrum's Contact Options

Existing Customers

As Spectrum continues to merge its separate parts into one, existing customers can contact their original provider.

Call (800) 892-4357 (Time Warner)
Call (855) 839-4691 (Charter)

New Customers

New Spectrum and Bright House Network customers can contact Spectrum at the following phone number.

Call 855-941-5850

Visit Spectrum.com

Other Spectrum Contacts

Twitter	@Ask_Spectrum
Facebook	https://www.facebook.com/Spectrum
Website	https://www.spectrum.com
Contact Page	https://www.spectrum.com/contact-us
Apps	iPhone, Android

Charter Spectrum FAQ's

Who is Charter Spectrum?

Charter Spectrum, or simply Spectrum, is a brand of Charter Communications made up of primarily of Charter, Time Warner and Bright House Networks which altogether form the second-largest cable company in the country. Spectrum offers cable internet, cable TV, home landlines and mobile phone plans.

Is Spectrum available in my area?

As one of the largest cable operators in the country, Spectrum has availability spread throughout the country. Charter Spectrum has an especially strong presence in and around Southern California, Southwest Texas, Central Florida, the Carolinas, New York, the Great Lakes region, and Northern New England.

Does Charter Spectrum offer bundles?

Yes. Spectrum's popular Triple Play bundle come in several tiers. All include TV, internet, and landline. Differences between each tier are primarily related to TV-channel availability.

How fast is Spectrum's internet?

Spectrum's base internet plan includes downloading speeds of up to 100Mbps. However, speeds may vary depending on location. In some areas speeds of up to 940Mbps may be available.

Does Spectrum internet have a data cap?

No! Spectrum home internet is free of data caps.

Are there installation fees and equipment fees for Spectrum's services?

Yes. However, Charter Spectrum often offers free installation deals to new customers. If you don't have your own modem, you will have to purchase one.

Spectrum Customer Service Ranking & Reputation

Charter Spectrum doesn't excel in customer service, but they also aren't known for horrendous customer service.

In fact, multiple consumer studies have Charter Spectrum right in the middle of the pack when it comes to customer service.

While Charter Spectrum suffers from low scores in overall customer satisfaction, their customer service doesn't not seem to contribute to the poor reputation.

Why Choose Spectrum?

As with many cable services, availability is going to be key when deciding whether or not you want to choose Spectrum. The provider may be one of your only options when it comes to cable TV and internet.

However, if options are plentiful in your area, one big selling point you should consider with Charter Spectrum is that they do not require you to lock into a contract in order to take advantage of their services. While this might translate to higher prices, it also gives customers flexibility other providers cannot offer.

Charter Spectrum's Best Plans

Spectrum offers their separate services a la carte. However, the best value is going to be in their Triple Play bundles that include internet, cable TV and home landline.

Bundling the three services together can save you in the long run. Keep in mind, there are no contracts. If you are unhappy with your plan, you have the chance to change it.