KOHLER LuxStone Walk-In Showers Reviews

Appointment not kept. Message that Colin would be a little late turned into "I'm with a lovely old couple 2 hours away been here all day, many bathrooms, much details, etc. can't come today"" etc etc, much defensiveness, bad listener, somewhat hostile, etc. Given that these specific products are only available in the "vacuum cleaner/insurance/magazine style" of selling in the home I will go to Lowe's or Home Depot with my product discounts and have our excellent neighborhood contractor do the job for half the price. Sorry, no sale... (And I'll be forever curious about the fabulous, life changing products that I missed out on...)

A pair of Kohler representatives came to my elderly father‘s house to sell a walk-in shower to him. They made it sound amazing; the highest quality materials, etc. Six months later and the job is still not complete. There was a part missing on one of the shower doors, and they replaced it with a chrome part instead of brushed nickel. The caulking is uneven and looks tacky. Should a luxury shower even have caulking? The parts which hold the fixtures to the wall were not secure and the handle fell off when we turned the shower on. They did not put a foam backing behind the round part that attaches the handle to the wall so water was getting in through the hole in the wall. I feel like my dad got swindled into paying $15,000 for a mediocre job. We are so disappointed in the end result.

I called to get an estimate on a shower install and they won’t come out because the owner, which is my mother in law who lives in CA won’t be here. Seriously what do you care if you get the money. She can’t even get here due to health reasons so you won’t come out if I pay? Most ridiculous policy I ever heard of. Will make sure everyone know not to use this company. Poor service

So the new trend in the older generation is shower stalls. So naturally my mom wanted what she thought was best which is the Kohler product. 14,700.00 later (mind you her bathroom was redone less than 10 years ago) all she got this time was a new shower stall and all was well until you sit to use the restroom and look up and there's a MOEN seat smack in your face!!! I contacted her sales person via text Craig ** Design Consultant with pictures and questions but he can't be bothered to return the text or call.

The sales rep, Melissa, was very considerate, helpful, willing to make changes, and imaginative. We had a walk-in shower installed and it's perfectly what we wanted. We like the wall texture, which is a flat finish that is shiny and very easy to clean. There's no lift on the shower floor so we don't stub our toes and it's doing exactly what we wanted it to do. Kohler is a good company and we were very satisfied with their work.

We had a Kohler shower redone in our basement. The rep who did the sales call was really nice. He offered two things. One was that the shower would be redone. The other was a walk-in bath. We did not do the walk-in bath because they're terribly expensive and I had to weigh the cost. The bath redo was fine. The techs ran into a couple of problems but they kept working right through them. They had to take out the flooring because it was tile that had been laid on top of concrete. It required a big repair to get that done. They also had to do some pipe replacement. But they were very competent and nice. The bath has plenty of room. My family was here at Thanksgiving and they showered down there. They thought it was very nice.

The rep was good and nice. There were two contractors that came over at 9 AM. They got everything unloaded, and then they started demolition. The quality of work was great. It's a really nice shower. It looks great. It's a lot bigger than the shower we had. It's a lot nicer too and it's working really well. But the process from when the guy came to our house to sell us the stuff to when it was installed was way too long. He came in April and he said it would take 12 to 18 weeks. But we didn't get it installed until the middle of September.

We were looking for converting our bathtub to a stall shower. We wanted something more natural. The best thing we liked about KOHLER LuxStone is it's a natural crushed stone, as opposed to other plasticky material. However, it took us quite a bit long for the whole thing. We placed in April, but we got the project done quite late. But I don't think they could help it either because everything was delayed. But otherwise, they were all prompt and responsive, no complaints there. The installation was good. Two guys came in and they covered the floor. They were very polite and responsive in taking feedback. Whatever we asked, they would reply back. We are enjoying the shower. It's good.

Our showers were really getting bad. It was leaking. So, I went on the internet and Kohler popped up. We've got Kohler toilets and faucets. So, I went with them. Their rep was great. It took about four weeks to get things done. Initially, it was gonna take 16, but they said they’d push through and because we only got the standard, they were able to push it through. So, I was really appreciative of that. I watched the installers, and they did the work in one day. It was really great craftsmanship. I was really impressed. The only thing is they said the base was supposed to be a non-slippery surface, but it was slippery. So, we ended up getting a bath mat.

Rubber guide for doors moves which causes doors not to close, and glass doors hit each other. Bad design for door openers. One knob for each door, should be 2, so you have one to get out. Got a 32” floor pan, so too narrow when you get grab bars and shelf.