Windows 10 Media Creation Tool Download Issue - No keeps Apps Option - Microsoft Community

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Windows 10 Media Creation Tool Download Issue - No keeps Apps Option

Hi,

My Windows 10 installation is corrupted and can't be fixed by command line (thanks MS with your forced update procedures that update during other maintenance procedures!).

So I looked up the article on Re-installation by MS and followed the link to the Windows Download page where it tells you:

You can reinstall Windows 10 and choose to either Keep All Apps and Personal Files, Keep Personal Files only or Delete everything.

The problem is when I download the media creation tool and run it, there's no Keep All Apps and Personal Files option.

I don;t want to delete my Apps as it will take hours up hours to re-install them and some are pretty complex specialist applications.

Why can't I access the Keep All Apps and Personal Files option?

Thanks.

Answer
Answer
Hi,

If it is greyed out, can you tell us the message appearing at the bottom left, explaining why you cannot keep apps?

Image reference:
https://answers.microsoft.com/en-us/windows/for...
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Question Info

Last updated September 9, 2021 Views 897 Applies to: