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Fifth Third mobile app

• To reset your User ID or Password on the mobile app, select the "Forgot Login" link under the login box upon launching the app, and follow the prompts.
  

Online banking

• If you are using a desktop or laptop computer on 53.com, click to expand the green "LOG IN" box at the top right-hand side of the screen and select, "Forgot Login" and follow the prompts.

For more tips on how to keep your accounts safe, watch this video.

One of the best defenses against fraud is education. There are several organizations offering resources on fraud and current scams that are available to the public:

General

• Federal Trade Commission (FTC)
• Identity Theft Resource Center (ITRC)
• Internet Crime Complaint Center
• Federal Bureau of Investigation

Business Related Scams

• Better Business Bureau

Elderly Scams

• AARP
• Department of Justice

Soldier Scams

• Army

Protect yourself from fraud and scams with these tips.

To report fraudulent or suspicious activity with your account, call 1‑800‑972‑3030, Monday through Friday, 7 a.m.‑8 p.m. and Saturday, 8:30 a.m.‑5 p.m., ET.

How do I get a payoff for one of my Fifth Third loans?

• You may request a payoff letter by using the messaging function within online and mobile banking.
• Log in on either 53.com or your Fifth Third mobile app and click the blue messaging icon in the lower right of the screen.
• Follow the prompts to ask for a payoff letter. You may also call the customer service center to request a payoff letter.

To make a payment to a Fifth Third account, log into 53.com or the Fifth Third mobile app.

Fifth Third mobile app, on Android and iPhone

• Log in to the mobile app and select "Move Money" from the bottom navigation.
• Tap "Make a Payment."
• Tap the account you want to make a payment to.
• Then tap the account you want to pay from.
• Tap how much you want to pay, select the date of payment.
• Review and submit.

Online banking

• Log on to 53.com, click on the account you would like to make a payment to and then select "Make a Payment" within the account summary bar.
• Then select the account that you’ll transfer fund from and follow the prompts.

There are several ways to make a deposit into your Fifth Third Bank account:

• Direct deposit allows your paycheck to be deposited directly into your account.
• Mobile deposit lets you deposit checks anywhere, anytime from your phone.
• ATM deposit allows you to deposit checks and cash at a Fifth Third ATM.

You can also make deposits at a Fifth Third bank location.

Learn more about your deposit options here.

Account and routing numbers are viewable in your account online, or in the Fifth Third mobile app.

Fifth Third mobile app, on Android and iPhone

• Log in and from the home screen tap your account.
• Tap "Account & Routing Numbers."

Online banking

• On a desktop or laptop computer, log into your account.
• Select the account
• Select "More Details."
• Select "View Account/Routing Numbers."
  

Your routing number is also the first set of numbers printed on the bottom left of your Fifth Third checks.

You can also find a complete list of Fifth Third Bank affiliate routing numbers here: Fifth Third Bank Affiliate Routing Numbers

To receive funds through a wire transfer into a Fifth Third account, you’ll need the routing and transit numbers below. For international wire transfers, provide the International Wire Transfer routing number and Swift Code. Fifth Third Bank does not have an International Banking Account Number (IBAN).

Routing Number: 042000314
Swift Code (International Wire Transfers): FTBCUS3C
Wire Transfer Address: 38 Fountain Square Plaza, Cincinnati OH 45263
Wire Transfer Phone Number: 800-972-3030

To report a lost or stolen card, please immediately call 1-800-782-0279. Customer Service Representatives are available at this line 24/7. You may also report your card as lost or stolen online or via the Fifth Third mobile app.

Fifth Third mobile app, on Android and iPhone

• Log in and from the home screen tap the three dots next to the account.
• Tap "Manage Card."
  
• Select the card.
• Tap "Card Lost, Stolen or Damaged" and follow the prompts.
  

Online banking

• On a desktop or laptop computer, log into your account.
• Select the account associated with the lost or stolen card.
• Click on the "Services" option under the available balance at the top of the account screen.
• Then, select "Card Management."
• Click on "Lost or Stolen" and follow the prompts to report your card as lost or stolen.

Fifth Third mobile app, on Android and iPhone

• Fron the Fifth Third mobile app, log into your account.
• Tap the "Profile" icon in the top left corner.
• Tap "Personal Information," to access and edit your personal contact information.

Online banking

• On a desktop or laptop computer, log into your account on 53.com.
• Select "Settings."
• From here, you can update your personal information.

The first step in getting assistance is not being afraid to ask.

Fifth Third mobile app, on Android and iPhone

• Log in and from the home screen tap the three dots next to the account.
• Tap "Hardship Assistance" and follow the prompts.

Online banking

• On a desktop or laptop computer, log into your account on 53.com.
• Select the auto or personal loan, or credit card that you would like payment options for.
• Then click "Hardship Assistance" once in account details and follow the prompts.

Mortgage financial hardship assistance

• If you're experiencing financial hardship regarding your Fifth Third mortgage, we're here to help.
• We've partnered with the LoanSolutionCenter to help us process your mortgage hardship assistance request.
• The LoanSolutionCenter is an online portal that you can access anytime.
  • It will take you through all the steps needed to complete your hardship request. Then you will need to complete an application and send it to us along with verification of your income and other required documentation.
• You may also call us toll free at 800-457-0839

Live Customer Service

You can reach our call center at 1-800-972-3030, Mon.–Fri, 8 a.m.–6 p.m. ET and Sat., 10 a.m.–4 p.m. ET. Our call center is closed Sunday.

24/7 Message Support

You can message live agents during extended hours, or get help anytime from our digital agent. Log in to your account, either through our mobile app or online banking, to get message support.

Online banking

From a desktop or laptop computer, log into your account on 53.com and click the blue text bubble on the bottom lower-right-hand side of any screen to 'send a message' to a Fifth Third representative.

Fifth Third mobile app

You can also start a conversation with a customer service representative by clicking the “Ask Us” option at the bottom of any screen within the Fifth Third mobile app.

Live agents: Mon.–Fri., 6 a.m.–9 p.m. ET, Sat. and Sun. 8:30 a.m.–5 p.m. ET

After hours: Request agent chat support, and a live agent will reply the next day

Virtual assistant: Available 24/7