St Louis Post-Dispatch | Better Business Bureau® Profile
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Find a Location

St Louis Post-Dispatch has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • St Louis Post-Dispatch

      901 N. 10th St Saint Louis, MO 63101

    • St Louis Post-Dispatch

      900 N Tucker Blvd Saint Louis, MO 63101-1069

    • St Louis Post-Dispatch

      PO Box 511070 Saint Louis, MO 63151-1070

    • St Louis Post-Dispatch

      4005 Utah St Saint Louis, MO 63116-3814

    Business ProfileforSt Louis Post-Dispatch

    Newspaper
    Multi Location Business

    Current Alerts For This Business

    Pattern of Complaint:
    BBB has received a pattern of complaints against St. Louis Post-Dispatch.  Consumers allege failure to receive newspapers, difficulty cancelling a subscription, difficulty speaking with a person or receiving a return phone call, billing issues, and poor customer service. 

    At-a-glance

    Customer Reviews

    1.28/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    107 complaints closed in last 3 years

    18 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    St Louis Post-Dispatch has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • St Louis Post-Dispatch

        901 N. 10th St Saint Louis, MO 63101

      • St Louis Post-Dispatch

        900 N Tucker Blvd Saint Louis, MO 63101-1069

      • St Louis Post-Dispatch

        PO Box 511070 Saint Louis, MO 63151-1070

      • St Louis Post-Dispatch

        4005 Utah St Saint Louis, MO 63116-3814

      Location of This Business
      901 N. 10th St, Saint Louis, MO 63101
      BBB File Opened:
      1/1/1878
      Years in Business:
      146
      Business Started:
      1/1/1878
      Business Started Locally:
      1/1/1878
      Business Incorporated:
      4/12/2000
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Circulation Sales Inc
      • South County Journals
      • Circulation Sales Post-Dispatch
      • South County Edition
      Business Management
      • Ms. Tracy Rouch, Marketing Manager
      • Pat Helfrich, Customer Service Manager
      • William Harrison, Customer Service Manager
      Contact Information

      Principal

      • Pat Helfrich, Customer Service Manager
      • William Harrison, Customer Service Manager

      Customer Contact

      • William Harrison, Customer Service Manager
      Additional Contact Information

      Fax Numbers

      • (314) 340-3028
        Other Fax

      Phone Numbers

      Customer Complaints

      107 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/07/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      My subscription to the St Louis Post Dispatch Digital Edition was up for renewal on March 3 2024. I called the post dispatch on or about February 29, 2024 to indicate I did not want my subscription renewed. I was told that I had already been charged for the month of March as they automatically take money from your credit card 10 to 14 days before the due date. They took the money from my credit card on 2/23/24. I had never been advised of that advanced billing when I subscribed. I asked that the money that had been taken for my credit card be returned immediately.I was told that it would take 4 to 6 weeks to receive my credit back to my credit card. I asked that it be refunded immediately and was refused. However, they did block my access to the post dispatch digital edition.Any other business would refund your money to your credit card within days. I think it is unfair and a fraudulent business practice to take money from your credit card far in advance of the due date and 4 to 6 weeks to refund it on cancellation. They have the use of my money for 4 to 6 weeks and I'm paying interest on it to my credit card company. Any help you can provide will be appreciated thank you
      Read More

      Customer Reviews

      29 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Heather E

      1 star

      04/24/2024

      As if higher subscription prices, spotty delivery, lesser content and atrocious customer service weren't enough on April 24th I canceled my digital subscription with the St. Louis Post Dispatch. On April 2, I received a renewal notice from STLtoday Update that my subscription "effective 04/25/2024 your subscription rate will change to $18.94 per month. Your next charge will reflect this new rate."Days prior to April 25th, I renewed my subscription to $2.06/week and the subscription change confirmation stated that the change was to start as soon as possible. On April 17th, a charge of $18.94 was on my credit card. When I discovered the charge on April 24th, I called customer service. They could not clearly explain the charge or my balance of $19.65 but noted in May I would be charged the $2.06/ week.

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

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