American Airlines Busts Travellers Who Cut the Boarding Line
Audible alerts at the gate call out travellers trying to board earlier than they should
Audible alerts at the gate call out travellers trying to board earlier than they should
TUCSON, Ariz.—Passengers in Boarding Group 1 were filing onto American Airlines Flight 2721 to Dallas Friday when an ominous sound went off at Gate B11: dip-dip-dip-DOOP. The gate agent delivered the bad news. The passenger was in Group 4. She asked him to wait his turn.
The same sound—the last-gasp sound from AirPods running out of juice, or sad “Game Over” music for an old videogame—went off minutes later. Dip-dip-dip-DOOP.
“You’ll be boarding with Group 5, sir,” the agent said. Five more passengers were turned back before Group 2 was called.
American Airlines is cracking down on line jumpers. All major U.S. airlines do their best to maintain boarding order since priority boarding is a perk for frequent fliers , credit-card holders and big spenders, and is often available for purchase. But American is the first to develop an automated system that instantly flags offenders.
The airline is experimenting at gates in Tucson, Albuquerque, N.M., and Washington, D.C., as part of a broader upgrade to American’s boarding technology. The airline has tested the alerts on more than 4,500 flights this month and will expand to several more cities this year, with an eye to taking it systemwide if no major issues, such as slower boarding, arise at larger airports. The airline says early feedback from fliers and gate agents has been encouraging.
The idea for automated policing grew out of complaints from travellers fed up with line jumpers and the employees who feel their wrath. In particular, top-tier frequent fliers gripe about too many passengers in the first boarding group, says Preston Peterson, American’s managing director of customer experience.
Group 1 is reserved for travellers in first class, certain business-class tickets and American’s executive platinum status. Active duty military members with military I.D. are also allowed. Groups 2 and 3 are similarly elite.
“They’ve earned that [priority] boarding group and they want access to it,” Peterson says.
The biggest perks, of course: plenty of overhead bin space and no worries about the dreaded threat of gate-checking your bag.
The new system promises smoother boarding for passengers and gate agents. I flew to Tucson International Airport to try it out. I put the airline’s traditional boarding to the test at my departure gate in Phoenix. Could I slither into an earlier boarding group? I was in Group 4 but breezed right through with Group 2.
Gate agents tell me it’s hard to monitor passengers’ group numbers manually, big plane or small, especially with boarding-pass readers where travellers plunk their phones face down.
American isn’t telling passengers about the test before their flights, and that’s on purpose. It doesn’t want them to change their behaviour simply because they’re being watched.
Chad Vossen, a 46-year-old chief creative officer for a video-marketing company in Virginia, knew nothing of the test until he and a colleague tried to board in Group 6 instead of Group 8 for a flight to Phoenix. They had done it on other American flights and others, in hopes of avoiding gate-checking their camera equipment.
His first thought when the dip-dip-dip-DOOP went off: “Wow, that doesn’t sound good.”
Vossen says it triggered the sounds losers hear on “Hollywood Squares” or “ The Price is Right .” (American says the sound effects are generic videogame clips and is still testing different sounds.)
He stepped out of line and laughed about getting caught. Vossen says he sees the change mainly as a way to get travellers to pay up for priority boarding. He’s unlikely to pay, but says he will probably finally sign up for American’s loyalty program. Members get complimentary Group 6 boarding regardless of status. That’s one group ahead of regular Main Cabin customers without status.
Peterson, the American customer-experience executive, believes most passengers aren’t out to game the system.
“I think most people just see a line and go, ‘Oh, we’re boarding,’” he says.
About one in 10 passengers on American’s test flights have boarded out of order, the airline says. Not all want to cheat the system. Some are travel companions of those with better boarding positions. American’s policy allows them to board together if they’re on the same reservation but didn’t assign the same boarding group. (The alert still goes off, but the agent can easily override it.) And the airline says its system doesn’t flag pre-boarders, like those with wheelchairs.
Exceptions excluded, I counted as many as seven passengers on one flight boarding in the wrong group; on another, it was zero. That math no doubt changes at a busy hub like Chicago or Dallas. So does the potential for tension.
The passengers I saw seemed to take the ejection in stride, moving aside and waiting for their group. One even apologised to the gate agent.
The test is already having an impact beyond the walk of shame. Peterson says the airline has noticed some passengers jumping out of line after seeing fellow fliers turned away. He says he witnessed the same thing at a non-U.S. airline that began policing boarding groups.
Peterson’s ultimate goal: zero boarding group alerts. “I don’t want anyone to be dinged,” he says.
For now, passengers should expect a cacophony at American gates employing the new tech. Not all alerts will send you to the back of the line. Hear a slot-machine-like sound when you scan your boarding pass? You’re probably seated in an exit row.
Even if you get the dreaded you’re-in-the wrong-boarding-group alert, it could be a mistake. A passenger in Group 8 was taken aback Friday afternoon when it sounded on her flight to Phoenix.
“That did not sound good at all,” she said to the flight attendant.
“You failed at ‘Pac-Man,’” the agent joked.
She was in the right place. The agent hadn’t yet flipped the switch in the app to her group.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
Americans now think they need at least $1.25 million for retirement, a 20% increase from a year ago, according to a survey by Northwestern Mutual
IONIQ 9 is an appealing new choice for customers seeking a three-row EV that can accommodate up to seven occupants.
Hyundai Motor Company unveiled the IONIQ 9, a three-row, all-electric SUV with expansive interior space that fuses cutting-edge design and innovative electric vehicle (EV) technology.
IONIQ 9 was unveiled at the iconic Goldstein House in LA, a celebrated example of mid-century modern architecture. This unique venue reflects Hyundai Motor’s vision of positioning its IONIQ lineup as a symbol of innovation and progress in the EV market, underscoring its leadership in electrification and the company’s target to offer a full lineup of 23 EV models by 2030. Following IONIQ 5 and IONIQ 6, both triple winners at the World Car of the Year Awards in 2022 and 2023 respectively, IONIQ 9 will build on this legacy of electrification excellence.
The World Premiere event opened with a keynote speech by José Muñoz, the President and Global Chief Operating Officer of Hyundai Motor Company. Following the unveiling of IONIQ 9, the event featured a terrace talk session exploring the Hyundai brand and IONIQ 9’s design and space, while an exhibition zone showcased the development journey of IONIQ 9.
IONIQ 9 is an appealing new choice for customers seeking a three-row EV that can accommodate up to seven occupants. It provides impressive space and features that cater to individual needs while offering a sense of togetherness — it is truly ‘Built to Belong’. IONIQ 9 is designed to meet the needs of consumers who are hyper-connected but also value space, privacy and relaxation.
“IONIQ 9 embodies Hyundai Motor’s unwavering commitment and confidence in electrification,” said Jaehoon Chang, President and CEO of Hyundai Motor Company. “Based on Hyundai Motor Group’s acclaimed Electric-Global Modular Platform (E-GMP), IONIQ 9 offers outstanding interior space, providing customers with unique value while solidifying our leadership in the global EV market.”
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
Americans now think they need at least $1.25 million for retirement, a 20% increase from a year ago, according to a survey by Northwestern Mutual
A brick wall, cement alleyway, a neighbour’s blacktop driveway—if one of your windows gives you a front row seat to an eye sore, interior designers have a chic solution
If you live in a city, gazing out your window at a brick wall or weed-clogged vacant lot is not uncommon. Suburbanites, too, deal with ugly views—of car-strewn driveways or masonry walls. Anyone can, however, mitigate even the lousiest vistas, say experts such as Agustina Gentili. “Focus on enhancing a window’s other qualities, the entry of light and air,” advised the Mexico City–based designer. Here, how top design experts reframe a dreary outlook to do just that.
A woeful view over a kitchen sink can truly sink your spirits, given how much time you spend there. Faced with such a situation in a house in Mission Hills, Kan., architect Chris Fein built cabinets with integrated shelving that spanned the window (above). This lets light infuse the kitchen but provides a view of objects and plants instead of the homeowners’ own driveway and the lot next door, says Fein, founding principal of Forward Design, in Kansas City, Mo.
Regan Baker relies on fabric blinds to distract from nasty views. The San Francisco designer hung a Roman shade that covers the top third of a home-office window. Its charming scenic pattern draws the eye away from a neighbour’s wall and, she said, “relates to the home’s hillside neighbourhood.” In another project, Baker used sheer, minimal shades in a light, neutral tone to block a dining room’s unlovely views while letting natural light filter in. What’s more, the shades’ hue so nearly matches the wall paint that they almost blend right in, says Baker, keeping the focus on a nearby landscape painting.
When faced with a bleak view, Gentili cultivates a “domesticated jungle,” attaching window boxes to the building’s exterior, if possible, and filling them with flora. Alternatively, the designer loads window sills with lush plants to create a filter of verdure and distract from the ugliness beyond. “This also generates green-tinted shadows that dance and change with the movement of the sun,” she said.
A stained-glass window will, of course, blur a chain-link fence or some equally unwelcome vista. Frosted glass, too. A less costly and disruptive solution: window film. The vinyl material, available in many patterns and textures, affixes without adhesive. Choose from ribbed designs that look like reeded glass to vintage-inspired motifs like Old English (below), a leaded-glass look-alike from Portland, Ore., company Artscape ($25 for a 2-feet-by-3-feet panel). In a garden-level New York apartment, designer Nathanael Tito Gonzalez applied abstract vinyl graphics to the top of a window to diffuse the sight of foot traffic up on the sidewalk.
Cafe curtains, which shield only a window’s lower half, were once out of fashion, shunted aside by contemporary top-down, bottom-up shades. Now they’re back. For a powder room in Southern California that’s tiled in sea green and floored in a checkerboard pattern, Baker executed the old-school fix to block out a rudely confrontational concrete fence. Now light streams in over the drapes’ bright geometric patterns, and the retro decor embraces the client’s love of “grandma chic,” said Baker.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
Interior designer Thomas Hamel on where it goes wrong in so many homes.
Connected ovens, microwaves and dishwashers have yet to add much value to homeowners
Jimmy Hawkins calls himself a home-automation hobbyist. But “hobbyist” is underselling it: He’s a home-automation maniac.
Hawkins has over 200 “smart” devices throughout his Alpharetta, Ga., home. They include run-of-the-mill smart products: locks, lightbulbs, a garage door opener, and vacuums. But also some weird ones: a bidet, mousetrap, toothbrush and curtain rods programmed to close his curtains at a predetermined time.
What does he not have in his house? Lots of smart home appliances.
He and his wife, Jordan, purchased their 4,000-square-foot home in 2022 and bought a smart microwave with a sliding drawer during a kitchen renovation. But after a power outage, they never reconnected it to Wi-Fi.
“Do I really need to get my phone, open an app, hit the ‘open’ button when I’m literally standing in front of the thing and could just push the ‘open’ button?” said Hawkins, 40.
He really does not. It’s like the people who designed his microwave’s smart features have never actually used a microwave.
Smart devices like locks, thermostats and vacuums add real value by addressing a legitimate need, solving a problem or taking over an entire task. But most connected appliances have whizzed right past smart and circled back to dumb. Some offer useful tricks, like preheating your oven remotely, and downloading software updates that add cooking features. But many of the features on these appliances are useless; why would you want to start your clothes washer via app when you have likely just loaded it?
That may be one reason why consumers aren’t using their smart appliances as intended. According to a Wall Street Journal report from Jan. 2023 , only around half of the buyers of smart home appliances from two major manufacturers keep them connected to the internet. LG reported that it was less than half in 2022. Whirlpool said more than half but declined to be more specific. Whirlpool declined to update that data for 2023. Both companies said that consumer concerns over privacy, difficulty connecting and reconnecting devices when the power goes out, and the lack of robust Wi-Fi near their appliances were behind low connection rates.
Owners of these devices have different explanations. There is, they say, a general disinterest in many Wi-Fi-enabled features, like being able to turn on the oven light with their phone app, or starting the dryer while they’re grocery shopping. Take a moment and try to conceive why you’d want or need to do either of those things, besides trying to startle someone who is looking into the oven, or wanting newly dried clothes with a soupçon of mildew.
Consumers, says Hawkins, also don’t want a separate app for each appliance made by different companies. An effective smart-home hub, which lets you completely control all your smart devices from a single place, is still a ways off. Some are getting close, like Home Assistant by Nabu Casa, according to Ed de Tollenaer, who runs the Youtube channel SmartHomeJunkie. But HA is still mostly used by DIY home-automation hobbyists who are adept at programming, de Tollenaer says. A universal smart-device operating standard, called Matter, aims to let smart devices communicate with each other, but until more appliance makers get on board, it’s every app for itself.
If you want to buy a package of high-end home appliances from a single manufacturer that isn’t smart, you’re kind of out of luck. When interior designer and custom cabinet maker Vince Winteregg had a client who wanted high-end appliances without Wi-Fi in his remodeled home, it took Winteregg months to locate brands without it. He found a few individual appliances—a Speed Queen washer and dryer set, a Blue Star professional range and a Wolf steam oven. But he’s still on the hunt for a dumb dishwasher.
“I haven’t found a single client who was excited or looking for Wi-Fi connectivity for appliances,” says Winteregg, based in Clearwater, Fla.
After a surge in 2021, sales of smart home devices into the retail channel plunged then flattened, and the category of devices that includes smart appliances is not expected to see a meaningful rebound in sales until 2025, according to a study by market intelligence firm IDC. This, says Jitesh Ubrani, a research manager for IDC, is partly due to market saturation for smart home devices of all types, a dramatic slowdown in new home sales and construction (the biggest “consumer” of appliances and other smart devices), and the economic downturn since the pandemic.
Ubrani likes his smart vacuum, but otherwise he counts himself among the disenchanted. “A real smart dishwasher would be more like a smart vacuum, where you can sort of set it and forget it. It would load the dishwasher, unload the dishwasher and put away the dishes…I guess what I really want is Rosey the Robot from the Jetsons.” The closest thing to Rosey was “Assign a Task by Whirlpool” which notified you when the washing machine was done and enabled you to send a customised text message to someone…to tell them to put the clothes in the dryer.
Despite a lack of robust consumer interest in smart features, appliance manufacturers continue to embrace them. Data generated by these smart appliances and the apps that live on your phone is fed back to the maker, and can be used to determine how customers are using the product, to identify cross-selling opportunities for paid subscription services (such as recipe app Yummly, which sends recipe instructions to your Whirlpool smart oven—but why?) and to enable software updates and remote diagnostics.
Still, hope springs eternal that one day, the manufacturers will realise that lots of consumers just want an appliance that works and lasts longer than five years before going obsolete.
Hobbyists like Hawkins aren’t convinced that manufacturers will ever give up the holy grail of knowing everything about you and converting it to cash.
“They will probably figure out a way to force you to connect,” says Hawkins. “They really want this data.”
If you’re in the market for household appliances, but want a completely dumb version, you’ll likely have to go for a lower-tier model in any maker’s portfolio of products to find one. If you’re committed to owning a high-end dumb appliance, and you’re willing to spend big, try shopping European, industrial- or commercial-grade manufacturers.
If the model you want only comes smart, keep in mind that most appliances still do their basic job without being connected to the internet, but some do not. One smart-oven maker forces owners to connect to the internet in order to enable the convection roast feature, even though there is a button for it on the oven. Before you buy, make sure that every feature you want works without a connection, or without a one-time connection for a download, which would still force you to download the app, register with your personal info, etc.
Remember that if you do connect your appliance to the internet, the line up of available non-connected features could change in a future software update. Such is the case for both Yummly, which is being sunset in December, and “Assign a Task,” which is no longer available because, one assumes, a Whirlpool washing machine engineer came to his senses.
Lastly, if you want a smart appliance, and you want your smart devices to communicate with each other, look for devices that incorporate the Matter standard. More makers are joining the standard and as smart-appliance functionality inevitably (we hope) improves and becomes more useful, being able to consolidate control on a single hub instead of a half-dozen apps will make life easier. That, after all, is the point of home appliances.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
Following the devastation of recent flooding, experts are urging government intervention to drive the cessation of building in areas at risk.
As the Official Global Partner, Ohana Development will be featured at all men’s domestic fixtures at London Stadium.
Luxury real estate developer, Ohana Development is proud to announce its multi-year partnership with Premier League football club West Ham United. The official signing ceremony took place on the 20 November 2024 in London, where Husein Salem, CEO of Ohana Development, and Nathan Thompson, Chief Commercial Officer at West Ham United, signed the multi-year agreement, cementing the partnership that goes beyond traditional sponsorship.
As the Official Global Partner, Ohana Development will be featured at all men’s domestic fixtures at London Stadium, to showcase its innovative property developments to a global audience. Through media exposure and joint initiatives, the partnership will offer a platform for both brands to showcase their shared commitment to excellence and community values. This collaboration will bring Ohana’s visionary developments to the attention of football enthusiasts, not only in the UAE but also across international markets, reflecting the global ambitions of both organizations.
With over 35 years of experience, Ohana Development has established itself as a leader in creating luxury lifestyle environments that blend modernity with family-oriented values. Known for its iconic developments across three continents, Ohana’s collaboration with West Ham United FC highlights a mutual commitment to building meaningful, connections that bridge international audiences while honoring cultural roots.
Husein Salem, CEO of Ohana Development said, “We are excited to enter into this groundbreaking partnership with West Ham United as their Official Global Partner. At Ohana, we pride ourselves on creating exceptional, community-focused developments that inspire and bring people together. This venture allows us to extend our reach to a global audience, showcasing our projects while reinforcing the values of customer centricity, attainable luxury and family that define our brand.”
Nathan Thompson, Chief Commercial Officer at West Ham United, commented: “We are thrilled to welcome Ohana Development, a leading real estate developer from the UAE, into this first-of-its-kind partnership. The community-driven ethos shared by both brands forms the foundation of this collaboration, ensuring that local and international Hammers fans alike will benefit from this exciting initiative.”
Ohana Development is renowned for its portfolio of world-class waterfront properties, such as the iconic ELIE SAAB Waterfront by OHANA, the prestigious Ohana Villas featuring exquisitely crafted pieces from the ELIE SAAB Maison collection, Ohana Hills, a residential community with breathtaking views, Ohana By The Sea and its luxury beachfront villas and mansions surrounded by a Natural Reserve. These developments exemplify the company’s commitment to creating sophisticated, unique spaces that offer exceptional lifestyle experiences throughout the UAE and on a global scale.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
This move marks a key milestone in Chalhoub Group’s commitment to modernize its IT infrastructure.
SAP and Chalhoub Group, a leading luxury retailer in the Middle East, have signed a strategic agreement to adopt RISE with SAP, hosted on Microsoft Azure, as part of a comprehensive digital transformation initiative named Transform Chalhoub. This move marks a key milestone in Chalhoub Group’s commitment to modernize its IT infrastructure, enhance operational efficiency, and support ambitious expansion plans across its global network.
As part of the Transform Chalhoub initiative, Chalhoub Group will implement solutions including SAP S/4HANA, SAP’s next-generation enterprise resource planning (ERP) solution, and a suite of SAP retail and warehouse management applications. Through this deployment, the Group will transition to a unified, cloud-based platform with real-time data, greater visibility over its extensive operations, and embedded Business AI capabilities to streamline operations, improve efficiency, and automate tasks.
Dhouha Louati, Vice President – Transformation for Chalhoub Group commented, “Partnering with SAP on Transform Chalhoub enables us to leverage powerful AI-infused solutions that will benefit our partners, customers and employees. Our experts have collaborated closely with SAP and Microsoft Azure leveraging our combined industry and regional expertise to develop the foundation we need for a seamless, scalable, and integrated system that supports our retail and distribution functions. With RISE with SAP, we’re not just upgrading our technology; we’re enhancing our entire approach to business, from inventory management to customer engagement, enabling our teams to deliver value to our customers and partners at every level.”
Emile Seferian, Director of Sales, SAP UAE, commented, “We are proudly partnering with Chalhoub, one of the most distinct retail brands in the Gulf region, to enhance the Group’s digital transformation and seamlessly connect finance, retail, and distribution functions, strengthening end customer experience, optimizing supply chain management, and enabling dynamic, data-driven decision-making across their growing network. Through this long-term partnership, teams across the Group will leverage cutting-edge Business AI and automation capabilities, enhancing service levels and delivering greater value in every country where Chalhoub Group operates.”
Seferian added, “At SAP, we are committed to supporting the digital transformation of enterprises across the region, providing solid business outcomes, and enabling accelerated access to innovative solutions that drive operational excellence.”
This agreement, signed during a ceremony in Dubai, UAE, extends the existing partnership between Chalhoub Group and SAP, with the Group already using SAP SuccessFactors for human resource management and talent development.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
Damac Island captures the essence of tropical island living while offering the luxury and sophistication synonymous with Damac’s brand.
Damac Properties has unveiled its latest and largest master-planned community to date: Damac Islands. Located in the vibrant heart of Dubailand, the project captures the essence of tropical island living while offering the luxury and sophistication synonymous with Damac’s brand. Inspired by some of the world’s most famous island destinations, Damac Islands features six distinct clusters designed after the Maldives, Bora Bora, Seychelles, Hawaii, Bali, and Fiji.
The project redefines indoor-outdoor living, blending tranquil natural surroundings with high-end amenities. Designed as a sanctuary away from the city’s hustle, Damac Islands aims to provide its residents with a harmonious balance of relaxation and connection within an exclusive, tropical setting.
Speaking at the unveiling event held at the Coca-Cola Arena, Hussain Sajwani, Founder and Chairman of Damac Properties, described the project as more than just a residential development. Damac Islands represents a new way of living, where luxury and wellness come together. This community is a testament to the company’s commitment to innovation and our belief in Dubai as the ultimate destination for transformative living.
The launch event, attended by Managing Director Amira Sajwani and senior executives, showcased Damac’s strategic approach to connecting with global audiences. The campaign featured international celebrities and influencers, including Bollywood icons Amitabh Bachchan, Ranveer Singh, and Sara Ali Khan, as well as sports legends Amir Khan and John Terry.
With the theme “An Island State of Mind,” Damac Islands presents a thoughtfully curated suite of amenities. From serene lagoons and cascading waterfalls to a lush bird park and an Aqua Dome featuring indoor aquatic activities, the development promises to immerse residents in the serenity of island life.
Other standout features include:
Damac Islands offers a range of luxurious residences, including spacious villas and stylish townhouses. Six-bedroom villas start at AED 6.3 million, while seven-bedroom layouts are priced at AED 18.5 million. Townhouse options begin at AED 2.25 million for four-bedroom units and AED 3.1 million for five-bedroom layouts, making the community accessible to a broad spectrum of buyers.
The development also features a buyer-friendly payment plan, with 75% payable during construction and 25% upon completion, making it an attractive option for families and investors alike.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
The enhanced focus on cyber security services is aimed at meeting the growing demand of regional businesses
GCG Enterprise Solutions, which serves from within Ghobash Group – a leading and diversified UAE-based business conglomerate has announced its strategic partnership with Forenzy Networks, a premier cyber security and digital forensics company. This collaboration aims to enhance GCG Enterprise Solutions’ IT Services department’s capabilities in providing cutting-edge cybersecurity solutions.
The globally certified Forenzy Networks team includes CEH, CREST, and OSCP certified professionals, who ensure top-notch cyber security proficiency and excel in the identification and mitigation of modern cyber threats using advanced tools and techniques. They help organizations to safeguard their digital assets by utilizing years of Vulnerability Assessment and Pentesting experience, via a host of managed offerings including vCISO Services, Website Vulnerability Assessment & Penetration testing, Network Vulnerability Assessment & Penetration testing, Red-Teaming, Cloud Auditing & Security Compliance measurement, along with Android & iOS Security Auditing.
As a leading Cyber Security as a Service (CaaS) provider with Digital Forensics expertise, covering the 360-degree landscape of security plus forensics, the company also specializes in securing Government infrastructure and data centers, further strengthening the resilience of critical systems and data.
Speaking on the development, Forenzy Networks’ CEO – Bhaumik Merchant stated that: “We aim to deliver a one-touch platform that helps to discover, identify, assess, remediate and effectively monitor an organization’s infrastructure, in order to keep it secure. Together with GCG Enterprise Solutions, we aim to deliver our unique brand which blends cyber security and digital forensics to a wider base of clients across the UAE”.
“We welcome the addition of Forenzy Networks to our IT Services portfolio. Our enhanced focus on cyber security services is aimed at meeting the growing demand of regional businesses and we are very excited about the capabilities which Forenzy Networks delivers. We look forward to a mutually beneficial relationship which will set new benchmarks for cyber security excellence”, added Hassan Allahham – Service Head, GCG Enterprise Solutions.
The Forenzy networks team is credited with facilitating international compliance with over 2,000 audits across 30+ locations worldwide, as well as for auditing government infrastructure and contributing to some very prestigious cybersecurity standards, including G20 Summit initiatives.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
RetailGPT is the first GenAI-enabled platform that seamlessly merges digital and physical retail environments
The leading retail technology developer, Pathfinder Global and Azad Properties, an asset and property management company in Saudi, have signed a Memorandum of Understanding (MoU) to bring the latest retail technology to the forefront of the GCC’s retail sector.
The agreement, signed by Sadique Ahmed, CEO of Pathfinder Global, Ayman Al Burti, CEO of Azad Properties, and Mohamed Alawi, Chairman of Azad Properties, will see the integration of Pathfinder’s innovative RetailGPT platform across Azad’s expansive portfolio of retail and commercial properties, including large lifestyle centers.
RetailGPT, developed by Pathfinder Global, is the first GenAI-enabled platform that seamlessly merges digital and physical retail environments, offering an unprecedented ‘phygital’ shopping experience. Through this collaboration, Azad Properties aims to set a new standard in consumer engagement and operational efficiency.
Sadique Ahmed, CEO of Pathfinder Global, highlighted the significance of the partnership, stating: “We are excited to partner with Azad Properties to bring RetailGPT to the forefront of the retail market in the GCC. This partnership underscores our commitment to leveraging cutting-edge technology to enhance the retail experience. RetailGPT will empower Azad Properties to offer personalized, seamless shopping journeys that meet the high expectations of today’s tech-savvy consumers.”
Ayman Al Burti, CEO of Azad Properties, emphasized the strategic alignment, commenting: “Adopting RetailGPT aligns perfectly with our strategy to innovate and provide exceptional value to our customers. This technology will enable us to transform our properties into smart shopping destinations, enhancing customer satisfaction and driving business growth.”
Mohamed Alawi, Chairman of Azad Properties, added: “This collaboration with Pathfinder Global through RetailGPT is a pivotal step towards redefining the shopping experience in the region. We are dedicated to continuously enhancing our offerings, and integrating this advanced AI technology will set a new benchmark for retail in the Middle East.”
By implementing RetailGPT, Azad Properties will unlock the power of AI-driven insights to better understand customer behavior, preferences, and shopping habits. The platform will enable personalized marketing campaigns and deliver enhanced shopping experiences tailored to individual customers, fostering deeper engagement and satisfaction. As the retail industry embraces digital transformation, this strategic partnership is expected to drive footfall and engagement across Azad’s retail platforms, contributing to the economic vibrancy of the GCC’s retail sector.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
A $55 million Sky Mansion penthouse in Dubai’s Business Bay, offering luxury amenities and panoramic views.
Dubai’s reputation as a hotspot for luxury living continues to attract global celebrities, with the latest addition being Brazilian football star Neymar Jr. The football icon recently purchased a lavish penthouse in the prestigious Bugatti Residences by Binghatti for $55 million (200 million dirhams).
The penthouse is part of the exclusive ‘Sky Mansion’ collection, a series of ultra-luxurious residences designed to redefine opulence. Offering unmatched views of Dubai’s iconic skyline, these residences define high-end living. From private car elevators that deliver vehicles directly to the penthouse to personal swimming pools with panoramic vistas, the Bugatti Residences cater to those seeking an unparalleled lifestyle.
Binghatti, the renowned Emirati real estate developer, expressed its excitement about welcoming Neymar Jr. as one of its esteemed homeowners. The official signing ceremony was led by Binghatti’s Chief Sales Officer, Abdullah Binghatti, alongside the company’s senior executives.
Located in the heart of Business Bay, the Bugatti Residences seamlessly blend cutting-edge architecture with the elegance of the French Riviera. The project features 182 residences, including penthouses and suites, all designed with meticulous attention to detail. Exclusive amenities include a Riviera-inspired beach, private pools, and a state-of-the-art fitness club, ensuring an exceptional living experience for residents.
According to the Dubai Land Department, the average price per square foot in this development is estimated at $2,633 (AED 9,674), emphasizing its position as a premium investment in the city’s thriving real estate market.
Neymar Jr.’s acquisition underscores the global allure of Dubai’s luxury real estate market, solidifying its status as a prime destination for high-profile investors and celebrities.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
By the end of September, DXB had welcomed 68.6 million guests.
Dubai International (DXB) is on track for record-breaking annual traffic, following an impressive performance in the first nine months of the year. By the end of September, DXB had welcomed 68.6 million guests, laying a solid foundation for the typically high-traffic final quarter – a milestone made possible by the collective efforts of colleagues and partners who work tirelessly to maintain the airport’s leadership status.
Paul Griffiths, CEO of Dubai Airports, said, “This year has highlighted the very best of DXB showcasing its continued growth, resilience, and commitment to service excellence, qualities that have become synonymous with the airport. At the heart of this success is our people, whose dedication and collaboration have driven our record-breaking guest numbers and robust operational performance, keeping us at the top for over a decade. DXB continues to be our core focus, with ongoing investment in customer service and technological advancements, to ensure our success in delivering a superior hospitality experience.
“What’s particularly noteworthy is that DXB is seeing more direct traffic than ever before a shift from the long-standing trend where transfer traffic dominated. This reflects Dubai’s evolution into not just a premier tourist destination, but also a globally attractive place to live, work, and do business, further underscored by the city’s booming real estate market and its rising appeal as a destination for top talent. We’re focused on continuing to deliver an exceptional experience in the final quarter, buoyed by Dubai’s vibrant winter calendar and renowned attractions.”
The momentum from the first half of 2024 carried into Q3, during which DXB managed 23.7 million guests, significantly contributing to the year-to-date total of 68.6 million a growth of 6.3% compared to the same period in 2023. Over 111,300 flights were handled in Q3, propelling the total flight movements (all operations) for the first nine months to 327,700, up 6.4% year-on-year.
DXB’s ability to handle such high volumes seamlessly reflects the dedication of its team and partners to providing an efficient and world-class guest experience. By leveraging advanced technologies, such as biometrics and real-time tracking systems, guests continue to enjoy a seamless and elevated journey.
India continued to lead as the top destination market with 8.9 million guests over the nine-month period. Saudi Arabia followed with 5.6 million guests, marking a 15.2% increase, while the UK accounted for 4.6 million guests, a 4.7% growth year on year. Pakistan and the USA contributed 3.4 million and 2.6 million guests, respectively, and Germany recorded 2.0 million guests.
London remained the top city destination with 2.9 million guests, followed by Riyadh, which saw strong growth at 2.3 million guests a 25.8% increase. Other key city destinations included Mumbai (1.8 million), Jeddah (1.7 million), New Delhi (1.6 million), and Istanbul (1.3 million).
During this period, DXB processed 60.1 million bags with an industry-leading accuracy rate of 99.3%. Approximately 92% of arriving baggage for terminating guests was delivered within 45 minutes of the aircraft arriving on stand. These figures highlight DXB’s unwavering commitment to operational efficiency, showcasing its capability to manage high traffic volumes with precision, maintaining smooth operations and a top-tier airport experience.
DXB expects to welcome 23.2 million guests in the final quarter, a period known for high direct traffic, driven by expats travelling home for the festive season and visitors arriving to enjoy the UAE’s packed winter calendar. Around 60% of Q4 traffic is forecast to be direct, compared to 50% in Q3 and 55% for the full year.
Major global events and attractions, from the DP World Tour Championship, Emirates Dubai 7s, festive markets and famed New Year’s Eve celebrations, to GITEX Global and ADIPEC – in the neighboring emirate of Abu Dhabi – draw millions of international guests. The cruise season is also in full swing, with many passengers set to pass through Dubai’s ports as cruise operators capitalize on the city’s world-class infrastructure and superior air and sea connectivity.
This bustling period further underscores Dubai’s appeal as a warm and vibrant winter escape, particularly for travelers from colder and rainier regions seeking sunshine and premium experiences. Growth is expected from Western Europe, with an increase of 237,000 seats (vs. Q3), and the Commonwealth of Independent States (CIS) region, adding 301,000 seats, supported by home-based carriers and new airlines, including ITA, Condor, Hainan and Druk Air, which introduces a new route to Paro, in western Bhutan, are also new to the network, and Dubai World Central – Al Maktoum International (DWC) welcomes Transavia and Eurowings. This addition of airlines and destinations reinforces DXB’s status as one of the most connected airports globally.
DXB retained its title as the world’s busiest international airport for the tenth consecutive year, unveiled by the Airports Council International (ACI) earlier this year. With its robust performance so far and the anticipated surge in Q4, its 2024 annual traffic is now forecast to reach 91.9 million guests – the highest in its 64 years. This performance underscores its operational excellence and the increasing share of direct traffic, mirroring Dubai’s broader evolution as a sought-after city for tourism, business, and long-term living, evidenced by its recent ranking as the top city in the Middle East and Africa and among the top five cities globally in the ‘Global City Index 2024.
With the groundwork laid in 2024, DXB is well-positioned for continued success, ready to maintain its leadership in global aviation and redefine the travel experience for guests while paving the way for future growth and innovation.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
This new property will add to Wyndham’s growing presence in Mekkah and will be the brand’s third property in the Holy City.
Wyndham Hotels & Resorts has announced the signing of a new property, Ramada by Wyndham Mekkah Al Jumaizah, expanding its portfolio in the Kingdom of Saudi Arabia’s key city. This new property will add to Wyndham’s growing presence in Mekkah and will be the brand’s third property in the Holy City, furthering its mission to offer accessible and welcoming hospitality in key locations.
Revealed at the recent CityScape Global event in Riyadh, KSA, the Ramada by Wyndham Mekkah Al Jumaizah will be situated in the prominent Ma’abada neighborhood along Al-Masjid Al-Haram Street, a short two kilometers from the Masjid Al Haram, Islam’s holiest site. This strategic location will allow guests easy access to the Holy Mosque, making it an ideal choice for religious travelers.
Expected to open by January 2026, the 4-star property will feature 347 well-appointed guest rooms created according to Ramada’s new design guidelines. Dining options will include an all-day dining restaurant, a specialty restaurant, and a lobby café, providing guests with a range of culinary experiences. The hotel will also offer modern accommodations for travelers seeking comfort, convenience, and contemporary amenities.
“Our expansion in Mekkah with the signing of Ramada by Wyndham Mekkah Al Jumaizah reflects Wyndham’s commitment to catering to the needs of travelers in the Holy City. This new hotel underscores our aim to enhance the midscale segment in the region, providing quality stays that balance comfort and accessibility.”
Panos Loupasis, Market Managing Director for Türkiye, Middle East & Africa, Wyndham Hotels & Resorts: “The addition of Ramada by Wyndham Mekkah Al Jumaizah marks a significant expansion of Wyndham’s presence in the Holy City of Mekkah. Developed in partnership with Al Mutmayzah Brothers Maintenance and Cleaning Co., this new hotel underscores our commitment to growth in key markets across Saudi Arabia. Through this partnership, we aim to provide travelers with more options for quality and comfort in one of the world’s most revered destinations. As we continue to expand our footprint, we remain dedicated to enhancing our guest offerings and ensuring memorable experiences for visitors to Mekkah.”
Mohamad Haj Hassan, Country Director for the Kingdom of Saudi Arabia, Wyndham Hotels & Resorts: “We are proud to collaborate with Wyndham Hotels & Resorts on this exciting addition to Mekkah’s hospitality landscape. Ramada by Wyndham Mekkah Al Jumaizah will bring an exceptional level of service and convenience to the city, and we look forward to welcoming guests from around the world to experience it.”
Walid Abou Sabaa, Director, Al Mutmayzah Brothers Maintenance and Cleaning Co.: “Wyndham Hotels & Resorts is pleased to partner with Al Mutmayzah Brothers Maintenance and Cleaning Co. for the signing of this property, a respected operator in the hospitality industry who also manages other Wyndham properties in Mekkah.”
Once open, Ramada by Wyndham Mekkah Al Jumaizah is expected to create approximately 200 jobs, contributing to the local economy and supporting the Kingdom’s goals for tourism development. This signing aligns with Wyndham’s ongoing growth strategy in Saudi Arabia, where it currently operates 14 hotels and continues to expand across the Kingdom to meet increasing demand.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
Both companies will work closely together, sharing best practices and industry knowledge.
Gulf Air Group (GFG), Bahrain’s aviation group, and Amazon Web Services (AWS) announced a strategic collaboration to accelerate innovation across GFG’s aviation operations, leveraging the power of the AWS Cloud. This collaboration will focus on key areas to transform the passenger experience and enhance operational efficiency. The collaboration was signed by Mohamed ElShanawany, Country Leader, AWS, Gulf Air Group Chief Technology Officer, Ahmed Naeemi. The announcement took place at the Bahrain International Airshow from November 13-15 under the patronage of His Majesty King Hamad bin Isa Al Khalifa.
“This collaboration with AWS marks a significant step forward in our digital transformation journey,” said Gulf Air Group Chief Executive Officer Jeffrey Goh. “By combining AWS’s leading cloud capabilities with GFG’s aviation expertise, we are set to unlock new levels of innovation and deliver exceptional experiences for our passengers and stakeholders. This partnership will empower us to build a more responsive, robust, and customer-centric future for aviation.”
GFG and AWS will work closely together, sharing best practices and industry knowledge to address the unique challenges of the aviation sector. GFG will modernize its digital foundation across both airport and airline segments using AWS’s cloud services, driving improvements in operational efficiency and scalability. GFG and AWS will explore the potential of Artificial Intelligence and Machine Learning (AI/ML) to focus on personalizing and enhancing the customer experience throughout their journey.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
Alexandre de Betak and his wife are focusing on their most personal project yet.
Saudi Arabia remains the largest source market for Qatar’s visitors.
With over 2.6 million visitors in the first half of 2024—a 28% increase from the previous year’s record—Qatar is solidifying its position as a premier destination for luxury and leisure travel. Driven by unprecedented tourism growth and an expanding reputation as a global events hub, the country’s hospitality sector is thriving.
Nearly 90% of Qatar’s hotel accommodations are classified as four- or five-star, while most serviced apartments are rated as “deluxe.” This emphasis on high-quality offerings aligns with Qatar’s goal of establishing itself as a leading global destination for leisure and events.
Saudi Arabia remains the largest source market for Qatar’s visitors, contributing 29% of total arrivals. Visitors from the GCC make up 45% of the total, while India follows as the second-largest source market, accounting for 8% of arrivals.
The influx of tourists has boosted hotel performance. In the January–September period of 2024, occupancy rates reached 66%, up from 53.7% during the same period in 2023. Average Daily Rates (ADR) also rose from QR407 to QR431. September alone saw occupancy improve to 63.4%, compared to 57.7% in September 2023, with ADR climbing from QR359 to QR380.
After a decade of rapid expansion, the pace of hotel development in Qatar has slowed. Over the past 12 months, fewer than 1,000 new hotel keys were added, a significant drop from the annual average of 2,800 keys between 2014 and 2023. Qatar’s total supply now stands just shy of 40,000 keys, comprising hotel rooms and serviced apartments.
This shift reflects a more measured approach, prioritizing quality and aligning with the growing demand for premium accommodations.
Large-scale events such as the Asian Cup, Formula 1, and Web Summit have played a crucial role in attracting visitors and boosting the sector’s performance. These events highlight Qatar’s capability to host global audiences, driving tourism growth and enhancing the country’s reputation as a premier destination.
While the hospitality sector’s 2024 performance has been promising, sustaining this growth will require continued government investment. As Qatar positions itself as a globally recognized hub for leisure and events tourism, a focus on innovative initiatives and long-term planning will be key to maintaining momentum and ensuring future success.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
Sydney’s prestige market is looking up, here’s three of the best on the market right now.
This service dramatically enhances the speed, accuracy, and accessibility of diagnostics
King Faisal Specialist Hospital & Research Centre (KFSHRC) has unveiled its state-of-the-art Virtual Pathology Service at the Madinah branch, revolutionizing the field of anatomical pathology through advanced digital technologies. This service dramatically enhances the speed, accuracy, and accessibility of diagnostics by eliminating the need for physical slide shipments and reducing diagnostic turnaround times from over a week to just one day.
The Virtual Pathology Service enables high-resolution digital analysis of tissue samples, advancing the diagnosis of cancer, inflammatory conditions, and microbiological causes in tissues. Utilizing cutting-edge imaging technologies, this service allows pathologists to evaluate and diagnose cases remotely with precision and efficiency. KFSHRC’s Virtual Pathology platform supports seamless collaboration with leading institutions, including the Cleveland Clinic, OH, USA, ensuring the highest diagnostic standards for rare and complex cases. This collaboration leverages expertise from global leaders in pathology, enabling second opinions and consultations in real time without the delays associated with traditional slide shipments. This approach improves diagnostic accuracy and expedites treatment planning for patients with urgent and challenging conditions.
These advancements reinforce KFSHRC’s dedication to patient-centered care. The reduced turnaround time and enhanced diagnostic precision minimize delays, alleviate patient anxiety, and ensure timely treatment initiation, directly improving patient outcomes and experiences.
KFSHRC’s global reputation as a leader in healthcare excellence is underscored by its first-place ranking in the Middle East and Africa and 20th globally among the World’s Top 250 Academic Medical Centers. It is also recognized as the most valuable healthcare brand in the Middle East and features among the World’s Best 250 Hospitals and Smart Hospitals as per Newsweek’s 2025 list.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
Vissibl combines advanced AI technology with a “human in the loop” feature providing the perfect balance between automation and expert human oversight.
Vissibl, the AI-driven platform designed to simplify and accelerate ISO compliance, officially launches today, offering businesses a transformative solution to achieve and maintain ISO certification. Acting as a virtual compliance officer, Vissibl combines advanced AI technology with a “human in the loop” feature providing the perfect balance between automation and expert human oversight.
Using intuitive dashboards and automated workflows, Vissibl enables companies to reduce time taken to achieve ISO certification by up to 90% while also ensuring continuous audit readiness throughout the year. Its AI agents handle time-consuming tasks such as document generation and audit preparation, significantly reducing the manual workload for companies of all sizes.
Vissibl’s launch comes at a critical time as the ISO Technical Committee announced a major revision of the ISO 9001 standard in 2023, with updates expected to be released in 2025. This revision aims to address emerging challenges like supply chain management, sustainability and risk management, which means that over 23,000 businesses in the UAE and KSA holding ISO certifications will need to overhaul their reporting to stay compliant.
Vissibl’s platform is designed to adapt seamlessly to these changes, allowing businesses to remain fully compliant as new standards emerge without the stress and time pressure typically associated with audit preparation.
“The upcoming revision of ISO 9001:2015 is a significant shift in how companies will manage compliance. With Vissibl, we’re not just making it easier to meet today’s standards; we’re also preparing businesses for the future. Our platform enables companies to stay audit-ready year-round, eliminating the last-minute scramble and giving them peace of mind,” comments Thor Wild-Bell, Co-Founder of Vissibl.
Vissibl’s unique “human in the loop” feature ensures that AI automation is supplemented by industry-leading compliance experts. This guarantees that all documentation and implementation are reviewed by professionals with deep knowledge of ISO standards, providing an added layer of trust and accuracy for businesses using the platform.
“Vissibl goes beyond automation by combining AI with expert human oversight. Our platform handles the heavy lifting, while our compliance professionals meticulously review every audit. This ensures businesses can trust their certification process is accurate, efficient and always supported by expert insight,” says Co-Founder Sean Hurley.
Vissibl was developed with the needs of both SMEs and large enterprises in mind. For smaller businesses, the platform offers an affordable, scalable solution that simplifies what has traditionally been an expensive and time-intensive process. For larger companies, Vissibl’s cloud-native platform ensures scalability and continuous updates, enabling businesses to adapt to new standards and markets with ease.
Built on Google Cloud with cutting-edge technologies like Generative AI and Google’s Gemini Flash, Vissibl guarantees security, performance and reliability for businesses across industries. The platform’s microservice architecture ensures businesses always have access to the most up-to-date tools, allowing for continuous improvements and new features without disrupting operations.
Vissibl is proud to be part of the Dubai AI Campus in DIFC, the largest dedicated cluster of AI companies in the region. The campus is aligned with Dubai’s vision to become a global hub for technology and innovation, driving AI integration across industries. This involvement reinforces Vissibl’s leadership in building innovative technologies and its commitment to shaping the future of compliance through AI-driven solutions.
Chris Dixon, a partner who led the charge, says he has a ‘very long-term horizon’
Self-tracking has moved beyond professional athletes and data geeks.