Spencer & Spencer Pediatric Dentistry

This is a long overdue review. My 8 yr old son literally said "Oh, I love this place!" when we arrived for a cleaning. The staff here always makes him feel cared for.

We have been to the other location which is also stellar.

Highly recommend this group: they take excellent care of their young patients, and worried parents. They have the distraction techniques down to a science and every kid I've seen there is happy.

Potential patients beware! Just as the LSR-7 school district isn't what it was post covid, neither is Spencer & Spencer Pediatric Dentistry. After 10+ years as their patient, they have effectively refused to care for my children because of a past cancellation during the spring of 2021. To add to this, they continued to see my children in the summer of 2021 and allow me to book another appt for January 2022 at which time they refused to see my children citing spring 2021! If this is how they treat their long standing patients, I can assure you, NO GRACE WILL BE GIVEN TO ANY NEW PATIENT! I am a business professional and certainly understand the business side of things, but the lack of understanding for a long existing patient is not the place I will continue to take my children.

Working Mom of 3 here. Was running a bit behind after hitting morning traffic for my child's appointment. I called to see if that would be a problem, I was informed that as long as I wasn't more than 15 minutes late we could still be seen. I checked in 12 minutes late and was informed our appointment was cancelled. I explained I called, I was informed from the snooty front desk clerk she didn't know who I spoke with but it wasn't her. I understand an appointment schedule is important but can you not give a Mom a break? 12 minutes... I wait much longer each time we have been here to see a doctor. It is ok for them to be behind, just not you.

We've been going to Spencer & Spencer for years and I am continually pleased. They used to have a built in play area for kids including video games in the waiting room. With COVID restrictions they had to close that area but it's the thought that counts. Getting to play before the dentist visit helped ease my kids fears. They have TVs on the ceiling above the kids stations so they can watch movies during their cleaning. The hygienists are always nice and knowledgeable. The dentist is down to earth, caring and professional. She will also provide the appropriate referrals when she has a concern.

I have taken my son to Spencer and Spencer for a couple of years. He went from being terrified of dentists to loving it. The staff as well as both Dr. Spencer's are awesome.

I really enjoyed our experience at this clinic. My kids are both terrified of going to the dentist, but when I took them to see Dr. Spencer their experience was great. My 3 year old and my 9 year old were visibly comfortable and felt safe with the staff. The office is extremely kid friendly and the whole staff is kind. When I asked about the X-rays, they were explained to me thoroughly. I will be keeping with this practice.

Wonderful office for kids! The atmosphere and everyone that works in office is sooo nice and welcoming. Even scheduling was a breeze because the ladies in the office worked us in for the day. Only pediatric dentist office I'll bring my girls. Excellent service!

My daughter had fallen and broken her teeth on a Saturday. She is one year old. It was a longshot but I Facebook message to Spencer and Spencer pediatric dentistry on a Sunday morning and was surprised that I got a quick response. They squeezed us in Monday morning and didn't excellent job with a one-year-old in pain. I have now started taking for your old there as well. Excellent service and caring attitude.

I attempted to call and make an appointment. The first person I talked with told me that they couldn't make an appointment for the next 4 months because at this point their patient list was full. I said ok, that stinks but I'll go ahead and do that. Then she said hold on, put me on hold and then hung up on me. I called back and attempted again. That lady told me the same thing, I said that's fine I'll make an appointment then. She said if you want to look at a different office that would be fine with us, I felt that was very cocky. I said that's ok, I'll go ahead and make an appointment. She said to me "Well we really aren't taking new patients and don't really need new ones right now" I said ok, that is fine please pull me out of your system since I just completed all the paperwork online since that's what I was told to do before making an appointment. This group was HIGHLY recommended via multiple friends. I'm so disappointed in their customer service. I was willing to wait like they offered but then when I said ok, they didn't want to schedule me. Must be nice to not need new clients, but you could be kinder in explaining things and not make me feel like my kid isn't important.

This place charged $160 to fill a level 1 cavity on my 4 year old. There are 3 levels....I don't even think level one was necessary. But we agreed... Better be safe than sorry even if baby teeth. So they take xrays and don't even show them to us. They tell my wife to leave the room while they put nitrous to my son. 7 mins later my son is standing in waiting room ready to go. They then charged another $50 for the nitrous. When my wife asked why we were not shown xrays...the receptionist said she could go hunt them down and show us. My wife said that isn't your job but should be the dentist so he can explain. They looked at her like she's crazy. So they then send us a letter saying they will not be able to see my son for any reason in 3 weeks because they couldn't fulfill our expectations. I found it cocky of them to "drop" us because our "High Expectation" of wanting the dentist and not the receptionist to read xray. I informed them proper professional courtesy is for them to automatically read them and we should not have to ask for them. These people are very cocky and would never go back or recommend anyone go there....esp if your expectation is to be respected personally and professionally.