Southwest Airlines
Overview
4.045,962 reviews
Travelers' Choice 2020 Winner
Travelers' Choice 2019 Winner
Travelers' Choice 2018 Winner
Travelers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, movies)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About Southwest Airlines
Headquarters: PO Box 36647-1CR, Dallas, TX 75235
Airline Summary
Dallas-based Southwest Airlines (IATA: WN; ICAO: SWA) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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45962Reviews
3360Photos
100Tips
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Popular mentions
Denver - New York City
Domestic
Never again. Wish I had flied United. Ended up paying more than the flight was worth. The unweighed seats is bs nightmare. They give you a crap assignment in line and try to force you to pay more to get pushed up. So it's not cheaper. Smoke and mirrors. This is a full on hatefest. Live and learn.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Panama City - Raleigh
Domestic
I called Southwest Airlines on the night of October 7th in a last stich effort to get my mom and brothers evacuated from Tampa, FL ahead of Hurricane Milton. I was certain I would not be able to get them out as every airport in the area was closed. I spoke to Kelly (I wish I got her last name), and she was an absolutely amazing person. We talked about her family in Florida and she searched through every possible flight in the entire state. She was calming, sweet, and dedicated to our mission. She found a flight out of Panama City (6 hours from Tampa), on October 8th. They only had 3 flights available. We booked it! Even my mom's little dog Luna was able to join them! My family was able to make the drive to PC and they will be with me safe and sound in NC in just a few hours. I hope this review makes it to Kelly because I cannot thank her enough. Every Southwest Airline experience I have had has been top tier. They very well may have saved my family's lives when no other airline could. From the bottom of my heart, thank you, and may all of the families in the wake of Hurricane Milton make it out of the state safely if they are evacuating. If they are not, God bless them and keep them safe.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Phoenix - Colorado Springs
Domestic
I booked a round trip flight on Southwest and the itinerary was emailed with the correct flight info. After my trip I logged into my Southwest account to retrieve my receipt for company reimbursement and found they charged me for three flights instead of two. It took about 20 mins on the phone before getting a live customer service agent. Since then, I've been on the phone for over an hour and they still have not resolved the issue. Their customer service is inept and they refuse to allow me to speak with management and say the best they can do is "put in a request" to get the matter resolved, rather than correcting it immediately. Meanwhile, I will have to wait 30 days and hope they resolve it and then submit my expense report to get reimbursed by my company. That is beyond ridiculous.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Baltimore - Aruba
Caribbean
Used SWA from BWI to AUA #1804 and returned #1805. The pilots did great and the crews were very nice. They have a sense of humor too. Great flying with SWA.
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Birmingham - Salt Lake City
Domestic
Absolutely HORRIBLE service, greedy behavior and damage to my photography gear. I will be consulting with my lawyer due to them not wanting to be responsible for their own gross decisions. They snatched my photography gear right out of my hands and threatened to kick me off flight. However, I saw multiple spots as well as empty top bins that they were allowing others to use. I was so confused! This is my lively hood and how I feed my children. When I landed at my layover, I asked another lady for my gear. I should add, I have tons of LITHIUM batteries due to it being for my photography business. They didn't care, not even a bit. So they potentially put everyone on that plane in harms way, because they snatched my bag, and ignored me when I stated there are LITHIUM batteries. I will be contacting my Lawyer, and I am pursuing legal actions against Southwest Airlines, the Flight Attendants and I will also be name dropping every single person who treated me so poorly for no reason other than they are playing God because they can. We PAY you for this service, yet you still treat us so horribly. It's not okay, and downright wrong.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Album Categories
All photosAll Traveler Photos
123456…
Bobs wrote a tip Oct 7
"Do early bird check in , It's $20 extra PP but at least you get to sit next to your spouse."
mombr70 wrote a tip Oct 6
"To people with young children—bring a sippy cup or lollipops for take off & landing. It will help with their ears popping. "
123456…
Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: $75
4th checked bag: $75
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: Included
2th checked bag: Included
3th checked bag: $75
4th checked bag: $75
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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