WinForecast Support
"Thank you very much for all your help. I wish all our software providers were so helpful and quick to assist.
I will let others know this"
Lewes Golden - Chief Executive Officer
CondonTreasure Pty Ltd
If you have purchased WinForecast in the last 60 days or have a current WinForecast Support Plan, then you have access to telephone & e-mail Customer Support for:
Technical Support
The Support Plan will allow you advice and help with software configuration problems, and get you up and running again if your WinForecast installation stops working for any reason.
Usage Support
The Support Plan will assist you with how best to use WinForecast.
Preferential Pricing for Version 4 Upgrades
Subscribers to the WinForecast Support Plan are entitled to a discount when purchasing an upgrade Version 4 of WinForecast.
Support Contact details
WinForecast support is available to you by contacting us on:
Phone: +61 8 9446 1622
Fax: +61 8 9446 1655
Email: support@winforecast.com.au
Support Hours
(Please note: WA is currently 3 hours behind the Eastern States.)
Monday to Friday - 7.00 am to 4.00 pm (WST)
National Public Holiday - closed
WA Public Holidays - 7.00am to 12.30pm (WST)
Support Charges
$165 per 6 months for Standalone licences
$231 per 6 months for multiple Standalone and Server licences
Message Service
If you are connected with our message service, please leave a message for �Support� and you will be
contacted as soon as possible.
If all support lines are busy during our support hours, you will be
forwarded to our message service rather than having to wait on hold. This is so we can address each user�s
issues with the same attention, rather than having to rush through existing calls to get to waiting callers.
"I just wanted to comment on the quality of support that we receive from this product - I wish we could get the same from all of our software providers."
Chelsea Huddleston - Business Manager
McMullen Nolan & Partners, WA
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