The ambience was great, but was surprised that the food quality was so-so average - for the hefty price we were paying. Any low-end ordinary cafe or even hawker centre would have served better tasting food.
Most disappointing of all was the subpar service. Obviously,...the management has neglected this critical area, terribly! Very inattentive waiters, who were quite rude in the way he took our orders. When one of us placed an order and he could not hear well, instead of gently asking whether we could repeat the order, he answered with a loud "WHAT???" This happened not once, but twice. And when I requested for a dinner spoon (which happened to be missing), the request was unheeded, and I had to go to the counter to help myself to the spoon.
During dessert, I requested for a couple of teaspoons. The same waiter who took our order did not say anything to indicate that he was attending to my request, and I half wondered whether I again had to help myself. But shortly after, he appeared with 2 teaspoons. I muttered a gentle "Thank You". But he said nothing. He just walked off. No smiles, no "My pleasure", no "You are welcome".
Let me state on the record that I am NOT a fussy and unreasonable diner. I always go out of the way to thank people who treat me well. I always give credit where credit is due. Even at hawker centres, I thank the cleaners profusely, and they would often reply with a smile. But Halia?
It was my first time dining at Halia. It will also be my last, sadly.More