4,820 total
Shift.com really came through with their at-home test drive service. It was so convenient to schedule, and the agent who visited was very knowledgeable and not pushy at all. Made our decision much easier without the hassle of visiting a dealership.
Date of experience: April 13, 2024
Fantastic experience with Shift.com! The customer service was outstanding, and they made the car buying process incredibly smooth. I was able to test drive a couple of models before making my decision, and I felt very supported throughout. Highly recommend!
Date of experience: April 13, 2024
I have a Porsche and I sell very fast with them, good experience overall
Date of experience: April 13, 2024
I had no issue selling Shift my Chevy Volt. After the car was inspected and photos taken, the paperwork was efficiently completed by Denell. He was professional, patient and helpful. Their offer was very fair, and I was never asked to accept less. There was a delay in payment however I received emails from Lyndsey who found a work around to make sure I received payment ASAP. I highly recommend Shift in Oakland!
Date of experience: October 03, 2023
Reply from Shift
We’re so glad you had a pleasant experience selling us your Chevy Volt, Bonnie. We appreciate your review and hope you’ll think of us when you’re ready to buy or sell again!
I am amending my original review for Shift because they did not address certain issues (even though there is a $1000 concierge fee to use them) when I purchased the car, and 6 months later, I am paying $800 out of pocket to DMV.
The 1 star is only because my advisor was super nice.
They charged my tax & licence at time of purchase but now that I have moved out of state, CA DMV is saying that us was never paid and I am paying a huge late fee.
I am incredible upset and obviously will never use them again and will be telling everyone I know about my experience!
Date of experience: May 25, 2023
We wanted to get a quality used car with low mileage and we found it at Shift. We first saw the listing online and made an appointment to test drive it. Once there, Dakota helped us through the entire experience all the way to buying the vehicle the next day! The process was smooth, and we also traded in our old car without a problem. We did have a few hiccups with the car once we left but Dakota helped us and went above and beyond to make sure our car was taken care of. We truly recommend getting the warranties for any unexpected issues! And we recommend asking for Dakota for the best customer experience!
Date of experience: September 23, 2023
Very smooth, organized process turning my car in to the Shift location in Oakland. Loan was paid off promptly but I'm still waiting on the excess funds to reach my bank account after 4 business days.
I have now waited 9 business days without receiving the balance owed to me after Shift paid off my auto loan.
Update - everything is all good! Turns out the outside finance company had held my funds due a mistake on their part.
Date of experience: July 07, 2023
Reply from Shift
Hello TSimo,
We are happy that you've shared your great Shift experience with us. Seller payments normally post in 3-5 business days. We are keeping an eye on the payment progress and it looks like Dani will be following up with you by the end of the business day tomorrow.
Best regards, Shift
Great, friendly staff, and welcoming environment. AJ especially was very personable and did not put any pressure on me to purchase. He checked in on me after a test drive to gauge my interest and answered some questions I had. Soon thereafter, I completed my purchase which was also straightforward and painless.
Date of experience: July 29, 2023
Trustworthy, highly recommend! they offered a good price and paid it 2 days after picking up the car. Lyndsey was a fantastic help via phone and email. Don’t fall for offers via KKB, eg Autonation, they lure you into the dealership with a good same day cash offer only to then offer a much lower price saying market has changed.
Date of experience: July 16, 2023
The end after 2nd attempt was a happy one.
First time, somehow my offered price was inexplicably reduced which I rejected. I tried again another day, and everything went very well (online offer was not reduced by the office staff)
I truly appreciate Shift, and what they are doing - bringing very sharp competition into the US used automobile space.
Date of experience: July 08, 2023
Reply from Shift
Hi Bob,
This feedback is essential to us. We are thrilled to learn that your selling experience with Shift was simple and that you are pleased with our service. We hope to work with you again!
Our best, Shift
Overall process was smooth and the payment was processed in 3-5 business days.
However after leaving the car with Shift, the communication was missing. There was no portal to track if the inspection status and whether it was completed and when I should be receiving the money. Also calling customer care multiple times did not work.
Date of experience: September 23, 2023
Reply from Shift
Thank you for your review. We’re sorry to hear that there were some hiccups along the way. Your feedback helps us get better, and we appreciate you taking the time. We hope to work with you again in the future!
Great experience when selling my car.
The whole process is pretty smooth, including the online quote, inspection at home and paying via check.
Date of experience: May 03, 2023
Everything went very smoothly. The people answering the phone were able to access the account status instantly and gave good advice for the next steps. There was a slight problem getting through the phone line, but they were available late evenings and weekends. The accountant that settled my account was efficient and knowledgeable. I found out that trying to arrange a car pick up did not work well, but after I dropped of my car in Oakland, the funds were in my account within a week
Date of experience: July 18, 2023
Reply from Shift
Hi, Vishwas. Thank you for your feedback and for choosing Shift to sell your car. We hope we can work with you again in the future!
Post sale experience was very bad. Offer got changed 3 days after sale. Payment took more than a week (not received at the time of writing, even though car was listed). Getting a reply from customer service/sell support was very hard - took multiple follow ups to get a single response.
In person staff at dealership was helpful.
Date of experience: September 23, 2023
Reply from Shift
Hi, Aman. We're sorry to hear you had a less-than-ideal experience. We are always looking to improve and appreciate your feedback here as this will help us to better our customer experience moving forward. Thank you for your review.
Update after Shift response - it is cynical from your side to suggest calling the same number that no one answers/calls back.
Buying process was OK, we were satisfied with the car, until car started showing powertrain errors just 300 miles later.
Shift is giving 30 day warranty on their "certified" cars, BUT
I have attempted to contact Shift, sent multiple emails, called, left voicemails, call back instructions... NOTHING and NO ONE responded?
Date of experience: September 07, 2023
Reply from Shift
Hi there. We want every customer to have a great experience when buying their car, so we're sorry to hear that didn’t happen for you. If you have any other questions or concerns, we'd be happy to help. We encourage you to reach out to our GM, Bomdad, at 855-744-3873 if you'd like assistance. Thank you.
Excellent customer service. Went for a test drive and absolutely loved how they treat their customer. AJ was the one who helped us choose the car. He was very patient and gave us lot of information. Definitely recommend the place.
Date of experience: July 08, 2023
Reply from Shift
Hi Manogya,
We absolutely love reading your review! Providing top-tier customer service next to quality affordable cars is one of our core values. It's exciting to know this was reflected in your Shift experience!
Our best, Shift
I bought my BMW from shift in 2022. I live in North Carolina and had title problems. However during that time shift payed for a rental vehicle which I had for several weeks. The car I bought is a 2013 BMW it only had 22,000 miles. I have been so satisfied with the car, it's honestly one of the best cars I have ever owned, it was like brand new when I received it. I would recommend shift to everyone and I hope they get past the problems they are experiencing.
Date of experience: December 08, 2022
Sean and the Financial manager of Shift from Oakland at 2000 Maritime St #100 is the worse that you can do. Stop do not buy from Shift they try to rip you off buy selling you damage cars . They don’t k ow anything about the car and what is worse they hide your credit score information to sell you high rate for their profit. Terrible costumer service, lack of professionalism and they break the law. I’m afraid that they are going to abuse o miss use of my social security and personal information it was my worse mistake graying to purchase from Shift. Please don’t do it.
Date of experience: August 25, 2023
Reply from Shift
Hi, Ronny. We apologize that you didn’t have the great experience that we work to create for every customer. Your feedback is important to us, and we will pass it along to the appropriate departments. If we can provide any additional support, please call us at 855-744-3873 for further assistance. Thank you.
My experience at shift went really well. The staff was very friendly and attentive. I made an appointment to test drive a car and everything was ready to go. The car buying process was also very easy and AJ helped me out to get a good rate. The only issue I had was with the car “inspection”. Who ever did the multi-point inspection on the car missed a lot of things, all four shocks were blown, the car needed an alignment badly, the center console lid wasn’t even attached all the bolts were missing, a light was out, the front license plate was barely hanging on, the windshield washer reservoir wasn’t even attached, it was also just hanging in there missing a bolt. These were just little things but it makes me feel less confident in the rest of the inspection.
Date of experience: August 30, 2023
Reply from Shift
Thank you for this valuable review, Ian. We're glad you had a positive experience overall, but we will also pass along your feedback to improve our processes in the future.
I dreaded buying a new used car. Hate the dealership sale tactics and pressure. This places made it a breeze. Fast, efficient, price never changed and it was super competitive. No pressure of add ins or hidden charges. Also nice and friendly staff in the Pomona branch.
Date of experience: August 05, 2023
