SHERATON ON THE FALLS HOTEL $60 ($̶1̶0̶1̶) - Updated 2020 Prices & Resort Reviews - Niagara Falls, Ontario - Tripadvisor

Sheraton on the Falls Hotel

5875 Falls Avenue, Niagara Falls, Ontario L2G 3K7 Canada
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#13 of 124 hotels in Niagara Falls
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The AAA/CAA 4-Diamond Sheraton on the Falls Hotel offers the largest, most luxurious Fallsview accommodations in Niagara Falls, Ontario, Canada. Located directly across from Niagara Falls and in the heart of the tourist district, the hotel features the best views of the Falls which are showcased by the floor to ceiling windows in all Fallsview rooms & suites. Sheraton on the Falls Hotel is also home to outstanding guest services & amenities which include two fallsview dining experiences; Massimo's Italian Fallsview Restaurant and the Fallsview Buffet. In addition, the hotel offers the #1 Spa in Ontario Christienne Fallsview Spa, and indoor connections to the attractions, dining, and entertainment located on the 20 acre Falls Avenue Resort including Casino Niagara, and the Fallsview Indoor Waterpark. The Hotel also now features a Free Casino Shuttle between Casino Niagara and Fallsview Casino Resort from 5pm-2am daily, Guests are required to show their Hotel Room Key Card or Casino Players Advantage Member Card.
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Room & Suite (1,190)1,190
Full view
Property amenities
Valet parking
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Kids pool
Taxi service
Paid private parking on-site
Pool / beach towels
Indoor pool
Outdoor pool
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Flatscreen TV
On-demand movies
Hair dryer
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Family rooms
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Good to know
Park View
Great View
Languages Spoken
Hotel links
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Popular mentions
VacationsAandJ wrote a review Nov 2020
Mississauga, Canada45 contributions30 helpful votes
October 23, 2020 we were married in Stevensville and stayed here that night. Pre booked and every ready at check in. The front desk staff were extremely friendly and helpful with all the hotel information and any questions we had. The room was cleaned to perfection. We requested an upper floor room with a falls view (since this was our wedding night) and were not disappointed. What a great place to stay, would go back here in a heart beat. Hotel is in a great location, has plenty of amenities on site including the casino (when ever it opens agains) Massimo restaurant is there and would recommend a visit. Thanks to the staff for a great night!
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Date of stay: October 2020
Sleep Quality
Room Tip: upper floor, falls view
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PeculiarPeacock wrote a review Nov 2020
Ontario, Canada29 contributions18 helpful votes
Wow, the pandemic has really brought out the worst in people and it truly shows with the recent ridiculous negative reviews. I’ve been staying at this hotel since 2000. Nearly 21 years now! Never once have I had an issue here and it’s the only place I will ever stay in Niagara! I’ve seen the hotel transition through many renovations and they’re always wonderful. My rooms have always been spotless and I’m a stickler for cleanliness. Staff are always kind and helpful. For those complaining about parking and resort’re staying in a tourist destination. They all charge a resort fee and that is clearly stated when you book be it online or over the phone. Yes, you pay to park, just like at every other hotel! I have stayed here twice during the pandemic for work. The accusations people are making in their reviews are crazy! Masks are mandatory and enforced unless you medically cannot wear one. Staff are masked, including housekeeping. Yes there is no valet at this time because of COVID safety. You can park on deck (very limited spaces) or self park a very short walk away. Coffee makers are currently removed from rooms as they are hard to properly sanitize and staff are trying to keep you safe! If you’re really so high maintenance that having no coffee maker causes you to be outraged, stay home! Yes there is no room service due to COVID. Again, the staff are trying to keep you safe by limiting contact. Yes, rooms are not cleaned daily if you are staying more than one night for the same reason. However if you need anything replenished or cleaned just call the desk and they will help you. I’ve done it. You will be informed of all of this when booking. We are living in a pandemic. If you have certain must haves call the hotel to ask questions before you book, don’t expect it to be business as usual. They are doing the best they can! There are also plenty of food options available in the area and some will deliver to the hotel. Learn to adapt, people! If you come in thinking that everything will be “normal” well, that’s on you. Don’t abuse the staff because you can’t accept the fact that we’re living in a very different world right now. CALL AND ASK IN ADVANCE! Sanitizer stations are always full yet you could also carry your own sanitizer with you which, let’s be honest, you should be doing that already. Every time I have been in the lobby I have seen staff cleaning common areas and elevators. Signage about masks and distancing are clearly posted. To those who find the noise of the mini fridge too loud here’s an idea...unplug it! That’s what I do as I too find them loud. If you don’t need it, unplug it. If you do need it then don’t whine. It’s not the fault of the hotel, most mini fridges are on the noisy side, especially when placed in a cabinet, it turns into an echo chamber. Again, not the fault of the hotel. Cant sleep from the sound and need the fridge on? Get earplugs. Easy! Keep up the great work Sheraton! I will always come back!
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Date of stay: November 2020
Trip type: Traveled on business
Response from James C, General Manager at Sheraton on the Falls Hotel
Responded 6 days ago
Thank you for staying with us and for your review. We appreciate your recognition on our efforts to keep our guests and staff safe during this pandemic. It has not been easy on anyone and it is nice to hear our guests can see the effort that is being placed. Thank you again for your kind words and we look forward to welcoming you back on your next stay.
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David A. wrote a review Nov 2020
3 contributions1 helpful vote
Place is amazing and staff are great. Take advantage of the view if you can for a few extra bucks. Well worth and close to everything. With all the Christmas lights set up as well and close to lots of restaurants.
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Date of stay: November 2020Trip type: Traveled as a couple
1 Helpful vote
Tammy D wrote a review Nov 2020
Ridgeway, Canada13 contributions2 helpful votes
Hotel has been updated and is extremely clean, but inviting and warm at the same time. Jonathan at the front desk went above and beyond. He was very friendly, knowledgeable and helpful. He really got this night away off to a great start. The room was immaculate and the view is over the top! The entire experience was great and we will definitely be returning for another get away!!
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Date of stay: November 2020
Room Tip: Always splurge for the Fallsview room, absolutely worth it!!
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Barbe S wrote a review Nov 2020
1 contribution
Stayed at the Sheraton a couple of weeks ago and loved every minute of it. Beds are comfy beyond belief. From checkin to checkout all staff were amazing. Very clean. Great atmosphere. Super view of the falls. There was nothing we didn't like. Location was perfect.highly recommend it and will be back next year.
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Date of stay: November 2020Trip type: Traveled with family
Answer from F Semaan
Nov 2020 |
We were there last weekend. There are towels,water, 2 glass cups. No coffee machine due to covid. There is a small fridge. The game center is open for kids and the spa. No gyms at the present time. Food room service is only available from 7 to 11 am. Book a room facing the falls and the park which has all Christmas decorations.
1 vote
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Travelgirl9190 asked a question Oct 2020
Toronto, Canada57 contributions32 helpful votes
Is the pool currently open?
Answer from JazzyButtons
Oct 2020 |
Not totally sure as we didn’t use the pool at the time. I would phone the hotel directly and ask them about their protocol of COVID-19 procedures.
0 votes
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Dawn T asked a question Oct 2020
Taylor, Michigan3 contributions
Does the pool area have shower.and changing rooms
Answer from Azim H
Oct 2020 |
Hi I really don't know cause I DIDN'T use their pool. but was in the elevator with 2 girls who had their towels wrapped around them selves, and were heading towards the pool. Hope that answers your question. Have a great time when you do go.
1 vote
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Answer from Azim AJ H
Sep 2020 |
The Hotel is on the Canadian Side, if you are NOT Canadian, then make sure you bring your passport, also check if you are permitted to travel due to COVID 19.
0 votes
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VacationsAandJ wrote a tip Nov 2020
Mississauga, Canada45 contributions30 helpful votes
"upper floor, falls view"
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Tammy D wrote a tip Nov 2020
Ridgeway, Canada13 contributions2 helpful votes
"Always splurge for the Fallsview room, absolutely worth it!!"
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SOZORIO wrote a tip Nov 2020
Ontario, Canada3 contributions1 helpful vote
"Higher floors would be nice and no worries about lifts, there are 4 on each floor."
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Dar wrote a tip Nov 2020
1 contribution
"quiet floors, very good view"
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Roberto M wrote a tip Nov 2020
Toronto, Canada8 contributions2 helpful votes
"Recommend "Rooms with view to the Falls, special corner room"
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$95 - $271 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Sheraton on the Falls Hotel
Which popular attractions are close to Sheraton on the Falls Hotel?
Nearby attractions include Bird Kingdom (0.2 miles), Niagara SkyWheel (0.1 miles), and Zombie Attack (0.2 miles).
What are some of the property amenities at Sheraton on the Falls Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton on the Falls Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton on the Falls Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton on the Falls Hotel?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Sheraton on the Falls Hotel?
Conveniently located restaurants include Prime Steakhouse Niagara Falls, Massimo's Italian Fallsview Restaurant, and Weinkeller.
Are there opportunities to exercise at Sheraton on the Falls Hotel?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is Sheraton on the Falls Hotel located near the city center?
Yes, it is 0.7 miles away from the center of Niagara Falls.
Are any cleaning services offered at Sheraton on the Falls Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton on the Falls Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton on the Falls Hotel?
Many travelers enjoy visiting Queenston Heights Park (4.7 miles), Lundy's Lane Battlefield (1.2 miles), and Chippawa Battlefield Park (3.7 miles).