Sheraton Niagara Falls
300 3rd Street, Niagara Falls, NY 14303-1102
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4.0
#5 of 51 hotels in Niagara FallsLocation
4.6
Cleanliness
4.4
Service
4.5
Value
4.2
Travelers' Choice
GreenLeaders Bronze level
Experience Niagara at Sheraton Niagara Falls, USA. Families will love the Reef Beach Club featuring Niagara's largest indoor pool. Children will enjoy the thrills at our Rainforest Café, featuring 37 games in our At the Falls Arcade. The Niagara Aquarium is located minutes away, and endless hiking and biking options are available at the Niagara Gorge and Niagara Falls State Park. Couples can play slots, table games, or place sports bets at the connected casino. Relax in our hot tubs, or embrace your inner adventurer on a world-class Jetboat through the Niagara River. We invite you to make memories for a lifetime. Welcome to Niagara Falls, USA.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Children Activities (Kid / Family Friendly)
Conference facilities
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Banquet room
Meeting rooms
Spa
Massage
Massage chair
Baggage storage
Concierge
Convenience store
Newspaper
Outdoor furniture
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Spanish
Location
300 3rd Street, Niagara Falls, NY 14303-1102
Getting there
Great for walkers
Grade: 98 out of 100
98
Buffalo Niagara Intl Airport
19.4 mi•
See all flights
Niagara Falls Intl Airport
5.6 mi•
See all flights
Rental Cars
59 Restaurants
within 0.3 miles
Reviews
4.0
4,487 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Sheraton Niagara Falls enjoys a prime location lauded by guests for its closeness to local attractions, yet the hotel's rooms often come under scrutiny for needing updates and better soundproofing. While the cleanliness of the hotel receives commendation, the value proposition is tarnished by unexpected fees, including those for parking and resort amenities.
Visitors enjoy the welcoming pool area, but the atmosphere in the rooms leaves room for improvement. Mixed reviews are given to the service, with some staff members providing exceptional experiences and others falling short on communication.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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4,487Reviews120Q+A100Room tips
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Detailed Reviews
+1
My boys (13 & 17) & I stayed Tuesday through Friday. Arrived at the hotel, although check-in wasn't until 4pm, our room(s) were ready. The room was clean, due to Covid-19 there is no pen, paper, or other hotel information laying around.
Housekeeping does not enter your room during your stay, but the hotel offers towel exchange by ringing the front desk.
Using the pool is by reservation, (1 hour time slots) and other families are also using the pool at the same
Mostly everything is within walking distance, the falls, Maid of the Mist.
Housekeeping does not enter your room during your stay, but the hotel offers towel exchange by ringing the front desk.
Using the pool is by reservation, (1 hour time slots) and other families are also using the pool at the same
Mostly everything is within walking distance, the falls, Maid of the Mist.
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We’ve stayed at the Sheraton before and we’ve always felt it was a good spot for a quick overnight for our kids. It had been about 3 years since our last stay and it just feels like not much has been done in that time to keep the hotel updated. Everything has a bit of a worn down feel to it- from the room to the pool. Shower and Heat was broken in our room and the pool was very beat up. We took the kids to swim in the afternoon and there was a massive chunk of collected hair that someone had pulled out of the pool. My wife brought my attention to it and we were relieved that we saw it after we had gotten out. Well we returned the next morning at 9:00am and it was still sitting in the same spot 18 hours later, so pretty clear that nobody actually cleans the pool on a regular basis. I suppose it’s tough to complain when they run a special and you get to stay for a reasonable price. Just don’t fool yourself into thinking you’re getting a 5 star facility for a 3 star price.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Sheraton Niagara Falls
Responded Feb 22, 2020
We appreciate you taking the time to share your constructive feedback. Upkeep is not something we ever want to have issues in, so we apologize. Moving forward, we will address the concerns of your room and our pool. We are confident we can wow you, so we hope you give us another chance the next time you are in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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My husband and I planned to stay one night and ended up staying for two!!!
This hotel has everything you need and more!!
Front desk staff are very helpful and nice!!
Did not swim because too many hockey kids in the pool! I had my years of hockey and understood how busy it can get, the pool looked very nice and the hot tubs had signs for adult only, so we could have used hot tubs but too busy!
Casino tunnel was perfect, just a short time outside out of the cold.
Only 2 negative things to say but not a deal breaker for us
1. The hidden costs on your bill, good to know ahead
As it was an additional $40
Destination Amenity fee
Destination Marketing Fee
Sales Tax
Occupancy/Tourism Tax
Destination Amenity Fee Tax
Parking
Parking State tax
2. Cleaning staff 8:30-9:00 am, very loud in the hall talking about work and what rooms and such they are cleaning next. But very loudly
Not a deal breaker, I still left a tip for them as I respect the job they do and they were all so nice and friendly!!!!
This hotel has everything you need and more!!
Front desk staff are very helpful and nice!!
Did not swim because too many hockey kids in the pool! I had my years of hockey and understood how busy it can get, the pool looked very nice and the hot tubs had signs for adult only, so we could have used hot tubs but too busy!
Casino tunnel was perfect, just a short time outside out of the cold.
Only 2 negative things to say but not a deal breaker for us
1. The hidden costs on your bill, good to know ahead
As it was an additional $40
Destination Amenity fee
Destination Marketing Fee
Sales Tax
Occupancy/Tourism Tax
Destination Amenity Fee Tax
Parking
Parking State tax
2. Cleaning staff 8:30-9:00 am, very loud in the hall talking about work and what rooms and such they are cleaning next. But very loudly
Not a deal breaker, I still left a tip for them as I respect the job they do and they were all so nice and friendly!!!!
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Sheraton Niagara Falls
Responded Jan 22, 2020
Thank you so much for posting a review about your amazing weekend with us here at Sheraton Niagara Falls! It pleases us to see that you and your husband enjoyed our friendly staff and plentiful amenities. We're sorry about the noise you overheard from our housekeeping team and apologize for the misunderstanding about some of the fees. We'll be passing your comments along to our staff right away. We truly value your business and hope to have you back soon for another pleasant visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose this hotel based on location, price and services/Amenities listed. The hotel is located within walking distance to the falls and has several restaurants attached.
Pros: decent sized rooms, comfortable beds, staff very friendly, 2 water bottles and free coffee in each room, hotel has a Starbucks and an arcade for the kids. Nice large pool area with places for adults to sit while kids swim. Check in and check out was easy.
Cons: hotel is very large and dated. Upon check in I asked about the Rainforest Cafe, which is attached, and was told it was closed and only open weekends. After finding a place to eat dinner elsewhere and arriving back at the hotel that evening , I found out that it was, in fact, open that evening. I was disappointed but decided we would eat lunch there as it said open at 11am, however it was closed that following day. Very confusing and not consistent at all. I understand limited hours because of corona, but it appears not even hotel staff are aware.
The arcade also has inconsistent hours. I purchased 2 playing cards for the kids, but as they were playing a staff approached them and told them to leave because it was closed. The sign on the door said it was open, and the door was wide open. Also, the staff watched me purchase the playing cards and watched the kids playing games for about 10 minutes before telling them it was “closed for cleaning”.
The pool is nice, was a bit crowded. They don’t allow anyone under 18 in the hot tubs- even if you’re with an adult- however, there were a few girls around the age of 15 that were allowed and the male staff working never approached them and told them to leave. Again, very inconsistent hotel policies.
You should also be aware of the hidden charges that will be added to the room. I was charged parking for 2 rooms, although they knew we had only one vehicle. I had to call twice to get this corrected. They’ll also place a hold on each room, which they do say a good will be placed. What they don’t tell you is that the hold is more than you pay for the room itself, and that charge is also inconsistent.
The Falls themselves are beautiful and this hotel served its purpose. We usually stay at the Seneca Niagara, but it has an adult only policy right now. We would stay at Sheraton again if necessary, but if you’re planning to stay based on restaurants, amenities and services provided, make sure you double check to see if things are open and do not rely on hotel staff to know.
Pros: decent sized rooms, comfortable beds, staff very friendly, 2 water bottles and free coffee in each room, hotel has a Starbucks and an arcade for the kids. Nice large pool area with places for adults to sit while kids swim. Check in and check out was easy.
Cons: hotel is very large and dated. Upon check in I asked about the Rainforest Cafe, which is attached, and was told it was closed and only open weekends. After finding a place to eat dinner elsewhere and arriving back at the hotel that evening , I found out that it was, in fact, open that evening. I was disappointed but decided we would eat lunch there as it said open at 11am, however it was closed that following day. Very confusing and not consistent at all. I understand limited hours because of corona, but it appears not even hotel staff are aware.
The arcade also has inconsistent hours. I purchased 2 playing cards for the kids, but as they were playing a staff approached them and told them to leave because it was closed. The sign on the door said it was open, and the door was wide open. Also, the staff watched me purchase the playing cards and watched the kids playing games for about 10 minutes before telling them it was “closed for cleaning”.
The pool is nice, was a bit crowded. They don’t allow anyone under 18 in the hot tubs- even if you’re with an adult- however, there were a few girls around the age of 15 that were allowed and the male staff working never approached them and told them to leave. Again, very inconsistent hotel policies.
You should also be aware of the hidden charges that will be added to the room. I was charged parking for 2 rooms, although they knew we had only one vehicle. I had to call twice to get this corrected. They’ll also place a hold on each room, which they do say a good will be placed. What they don’t tell you is that the hold is more than you pay for the room itself, and that charge is also inconsistent.
The Falls themselves are beautiful and this hotel served its purpose. We usually stay at the Seneca Niagara, but it has an adult only policy right now. We would stay at Sheraton again if necessary, but if you’re planning to stay based on restaurants, amenities and services provided, make sure you double check to see if things are open and do not rely on hotel staff to know.
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Date of stay: April 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded Apr 13, 2021
We appreciate you staying with us and taking the time to leave us a review. It's great to know that our spacious, comfortable rooms were exactly what you were looking for and that our location was ideal for your trip. We're also glad you valued the many facility amenities, and we apologize for any confusion about hours and other policies. We'll look into your comments further, and we're grateful for your patience during this time. Should you be in the area again, please come back to see us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We reserved a room with two queen beds for our daughters and my husband and I reserved the Spa Suite. The suite is beautifully done with all the bells and whistles. Only problem is because of COVID, staff was a skeleton crew. There was no one to assist with how to use the sauna. There was an issue with the TV on the wall that was supposed to display a waterfall. The LED lights did not work and there were a few spiders in the web over our bed and in our daughters room. We were handed insect spray to take care of it. We asked the housekeeping manager who was VERY NICE if we could get some type of discount and the manager of the hotel said no. Very disappointed that some of the features of this very expensive room didn’t work. Also, both rooms were charged $20/per day for parking and we only had one vehicle so make sure to check your bill!
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded Jul 22, 2020
Dear Mrs.McClain, Thank you for choosing to stay with us. It is wonderful to hear that you found your room to be clean and comfortable and enjoyed some of the wonderful amenities. We do apologize that there were some issues during this time getting assistance from our staff. At our property, we pride ourselves on providing excellent guest service with every interaction; so please know your concerns will be passed on as we continue to learn and adjust. We hope you will choose to stay with us again when you are next in the area; we aim to meet and exceed all of our guests' expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had one night in the Niagra Falls area, so glad we chose this hotel, everyone was friendly, walking distance to Falls, they have a restaurant on site. The pool area is really beautiful. It is one of the few hotels that has their pool open during Covid, you can reserve a time slot at the front desk for the pool and hot tub for social distancing reasons. They came around and cleaned and disinfected the seating when people left.
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Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded Jul 28, 2020
Thank you for choosing to stay with us and taking the time to let us know how much you enjoyed your visit. We are delighted to hear you found our location convenient, our staff friendly and that you were able to enjoy our beautiful pool. We look forward to welcoming you back again when you are next in the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We used a Groupon deal and it was very well worth it!!! Rooms were very nice, Rain Forest Cafe made a great afternoon snack and the location was very convenient for the tourist attractions like the state park, falls viewing and casino.
Groupon deal included validated parking, free bottle of wine and restaurant coupons.
All staff were very friendly and helpful.
Only con was not hot tubs or spas still-but that is not anyone's fault
Groupon deal included validated parking, free bottle of wine and restaurant coupons.
All staff were very friendly and helpful.
Only con was not hot tubs or spas still-but that is not anyone's fault
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded Jul 7, 2020
At Sheraton Niagara Falls our goal is to impress all our guests, so it's gratifying to know we succeeded with you! We're glad our location was convenient for your plans and that you felt welcome while you were here. Thank you for your compliments on our onsite dining and for your patience with our limited amenities during this time. The next time you're in the area, please come see us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I decided to go to Niagara Falls for a short bday getaway. The staff was professional and courteous!
The rooms were old yet clean. The hot tub was awesome and relaxing.
I would suggest that since housekeeping is not going to clean the room until you leave, please leave extra garbage bags to assist the guest with maintaining the room cleanliness. Guest can also request extra towels and bed sheets.
This Hotel is centrally located within walking distance to the Seneca Casino and Niagara Falls State park/ Maid in the Mist.
I enjoyed the RainForest Cafe, food was fresh and tasty! It’s a great attraction for children bc the animals comes alive every 15mins.
My stay was nice,safe, clean and relaxing!
The rooms were old yet clean. The hot tub was awesome and relaxing.
I would suggest that since housekeeping is not going to clean the room until you leave, please leave extra garbage bags to assist the guest with maintaining the room cleanliness. Guest can also request extra towels and bed sheets.
This Hotel is centrally located within walking distance to the Seneca Casino and Niagara Falls State park/ Maid in the Mist.
I enjoyed the RainForest Cafe, food was fresh and tasty! It’s a great attraction for children bc the animals comes alive every 15mins.
My stay was nice,safe, clean and relaxing!
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Date of stay: August 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded Aug 31, 2020
Dear JB, Happy birthday! We're so pleased you made us a part of your celebration. It's great to know that our clean, safe accommodations impressed you and that our location worked well for your trip. Thank you for sharing how much you enjoyed your meal and for your suggestion about the garbage bags. We'll keep it in mind moving forward, and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed one night at the Sheraton to see the falls while on a road trip through western NY. I’m titanium with Marriott and stay at all brands of Marriott, so I have a good frame of reference for the caliber and typical experience at the various hotels. This Sheraton has a good location relative to the falls. Unfortunately, it is worn around the edges. The rooms are a bit beat up. We had recently stayed at a different property where the coffee, towels and toiletries came in plastic sealed bags with tags indicating it was new. There were no such sanitation measures in place at the Sheraton. while the lobby is nice the garbage cans around the hotel overflowed and attracted swarms of bees. I was disturbed to find a large percentage of the other hotel guests Either weren’t wearing masks or wore them around their noses. I saw this all over the lobby and on the floors. I didn’t see any hotel staff ask people to wear their masks appropriately. I would recommend avoiding this hotel of mask wearing is a priority for you.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded Sep 14, 2020
We appreciate you staying with us and taking the time to leave us a review. While we're glad our location worked well for your plans, we apologize for any concerns about cleanliness and safety measures. We'll look into your comments further, and we hope your next trip is more pleasant.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melissa C wrote a review Oct 2020
Washington DC, District of Columbia73 contributions53 helpful votes+1
My family and I thought it would be nice to visit Niagara Falls as a safe, outdoor attraction during Covid. We specifically chose the Sheraton because we thought the more upscale hotel would mean a more thorough clean, and therefore protection against the spread of disease. Imagine my surprise when we arrived to our dirty hotel. Not only was our room clearly unclean - toothpaste on the wall, some gross spray above the toilets, dirty surfaces, crumbs on the floor - but the common areas were filthy as well. It appears this hotel is not taking any extra precautions or abiding by Marriott’s “enhanced cleaning.” Additionally, upon contacting management and submitting the photos below I never received a reply. I’d avoid this hotel like Covid.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sheraton Niagara Falls
Responded Oct 17, 2020
Dear Melissa, Your voice is important to us, and we thank you for taking the time to make it heard. Providing clean and comfortable accommodations is crucial to us, so it is regrettable to hear about your experience. Our housekeeping team will use your feedback to improve their performance and ensure our future guests receive much better. Please, allow us to make this up to you on your next trip to Niagara Falls.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had the casino view but the hotel does have 6 or 7 floors and depending which side of the hotel you’re on, you might see a glimpse of the fall
Yes. But before you get excited, other than breakfast, it’s almost useless. You can grab a bottle of water/ coke and pretzels. That’s about it. Breakfast is limited, but can’t complain.
When we were there in March, the pool was open and so were the two hot tubs. No masks were required in the pool area.
Yes, that's where we stayed when visiting the Falls with our dog.
…
"Check your bill at the end and approach the desk to question reason for extra fees. Get your money back."Read full review
"Hot spot for kids sporting events. Can be noisy from kids and parents having a good time. "Read full review
"It's walking distance to the Falls and the inside is spacious with restaurants and Starbucks. Beautiful pool, family friendly!"Read full review
…
PRICE RANGE
$124 - $266 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton at the falls hotel niagara falls, crowne plaza niagara falls, niagara falls crowne plaza
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
391
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Sheraton Niagara Falls
Which popular attractions are close to Sheraton Niagara Falls?
Nearby attractions include Niagara Falls State Park (0.3 miles), Niagara Falls Observation Tower (0.2 miles), and Seneca Niagara Resort & Casino (0.08 miles).
What are some of the property amenities at Sheraton Niagara Falls?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Niagara Falls?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Niagara Falls?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Niagara Falls?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton Niagara Falls?
Conveniently located restaurants include Donatello's Restaurant, Savor, and Wine on Third.
Are there opportunities to exercise at Sheraton Niagara Falls?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Is Sheraton Niagara Falls located near the city center?
Yes, it is 0.6 miles away from the center of Niagara Falls.
Are any cleaning services offered at Sheraton Niagara Falls?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Niagara Falls offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sheraton Niagara Falls?
The staff speaks multiple languages, including English and Spanish.