Sheraton Grand Nashville Downtown
623 Union Street, Nashville, TN 37219-1706
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View allAbout
4.0
#58 of 216 hotels in NashvilleLocation
4.5
Cleanliness
4.4
Service
4.3
Value
3.8
Travelers' Choice
Sheraton Grand Nashville Downtown is in the heart of Music City and just blocks from the best Nashville attractions. Find the perfect combination of comfort and style in our 482 beautifully appointed guest rooms including 5 Executive Suites, 2 Governor Suites and 1 Presidential Suite. Whether hosting an intimate meeting for a board of directors or a fundraising gala for 1,300, our modern, airy interiors and fresh design are sure to impress your guests. Enjoy your favorite beverage and the best view in the city in SKYE or grab a meal at The Library Bar & Restaurant. Our hotel now offers complimentary bike rentals, Peloton bikes in our gym, EV charging stations, and a complimentary golf shuttle to Broadway. Book your Nashville getaway today!
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Property amenities
Electric vehicle charging station
Public wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Center with Internet Access
Valet parking
Paid private parking on-site
Restaurant
Breakfast available
Snack bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shared lounge / TV area
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Safe
Wardrobe / closet
Flatscreen TV
Bath / shower
Bathrobes
Iron
Private bathrooms
Tile / marble floor
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English
Location
623 Union Street, Nashville, TN 37219-1706
Getting there
Great for walkers
Grade: 100 out of 100
100
Nashville Intl Airport
6.5 mi•
See all flights
Rental Cars
150 Restaurants
within 0.3 miles
Reviews
4.0
2,758 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Nashville, the Sheraton Grand Nashville Downtown emerges as a music-infused haven with a vibrant atmosphere and cozy common areas, frequently appreciated by guests. While the service garners compliments for professionalism, some guests have encountered hitches, including elevator delays.
Despite its prime location and commendable cleanliness, the hotel's rooms receive criticism for being outdated and occasionally unclean. Additionally, the Sheraton's value proposition is tarnished by hidden fees and steep costs, which, coupled with the disturbance from construction noise, has impacted guest satisfaction.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Hotel's Favorite
Hotel was within walking distance to broadway and just enough distance the late night music didn’t keep you up all night. It was a convenient location for on and off interstate along with a nice park to walk our pup as needed. Room was clean and comfortable and staff was very welcoming upon arrival and departure. Did take a bit to get our vehicle upon checkout due to a convention checking out at the same time but was in not hurry.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is perfect, short walk to Broadway and right across street from Capital and Bicentennial park.
Room was very comfortable, the AC unit is extremely loud but after a day of walking around was easy to fall asleep but did wake me up middle of the night. Lite sleepers will definitely have an issue. The coffee pot made a mess all over the place, the coffee provided doesn’t fit in the coffee filter and coffee ended up all over the desk. Disappointed no refrigerator in room. WiFi worked great and service was extremely friendly. Valet service was very efficient car was ready in less than 10 minutes
I would probably stay here again if I was visiting Nashville
Room was very comfortable, the AC unit is extremely loud but after a day of walking around was easy to fall asleep but did wake me up middle of the night. Lite sleepers will definitely have an issue. The coffee pot made a mess all over the place, the coffee provided doesn’t fit in the coffee filter and coffee ended up all over the desk. Disappointed no refrigerator in room. WiFi worked great and service was extremely friendly. Valet service was very efficient car was ready in less than 10 minutes
I would probably stay here again if I was visiting Nashville
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Sheraton Grand Nashville Downtown
Responded Feb 21, 2020
Thank you for highlighting our friendly service and convenient location. Please accept our apologies for some aspects of our accommodations that did not sit well with you. Your feedback has been shared with the team for review and resolution. Nevertheless, we are glad that such a situation did not deter too much from your positive experience with us. We'd love to host you again at Sheraton Grand Nashville Downtown! Sincerely, Harrison Hutchinson Manager of Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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+1
Being our first time in Nashville, we had no idea where to stay, but this hotel was a great choice. The location is perfect, an easy walking distance to Lower Broadway, The Ryman Auditorium, Bridgestone Area, Country Music Hall of Fame, etc. If you don't feel like walking, the hotel provides a free shuttle service to anywhere within 10 blocks. Our room was spacious, modern and clean..after a busy day of sight seeing, it definitely felt like coming home, especially with the free Hot Chocolate or Coffee to welcome us in the lobby. Hotel staff was extremely friendly and helpful. The Bellhop was the friendliest, unfortunately I never got his name, but he has a dog named Finnway;). We had a wonderful view of the Capital Building from our room. It was also an easy walk to the Farmer's Market for the New Year's Eve Concert. We hope to return to Nashville soon, and there is no question, we will stay at this hotel again. (And one more thing, the Breakfast Buffet was delicious).
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Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Sheraton Grand Nashville Downtown
Responded Mar 11, 2020
Dear Kim, Here at Sheraton Grand Nashville Downtown, it's our mission to ensure our guests receive the experience they expect and deserve, so we're delighted that our location was something you could take advantage of. It's fantastic to see that our spotless rooms, delicious breakfast, and excellent staff were a few highlights of your visit as well. We would love nothing more than to see you again the next time you're in the area for another fantastic value. Sincerely, Harrison Hutchinson Manager of Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Extremely disappointed about this hotel, We booked a few days ago and charged us $400 per room per night, and they did not tell us that we have to clean the room ourselves, what an experience we will have! People tend to go for holidays and stay in hotels to enjoy the small things they dont do on their homes… so the hotel will provide linen but you need to do the beds your self, they dont clean or vacuum the room and they dont clean the toilet, no mini bar in the room, no room service! I think what they are doing is lame and misleading to the guests. Lobby is outdated and poor. I wish i did not book here and used the same money to stay in a better one.
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Date of stay: July 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristofer Carlson, Other at Sheraton Grand Nashville Downtown
Responded Dec 23, 2021
We appreciate you taking the time to share your concerns with us. We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality, cleanliness, and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward. We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A terrible hotel - avoid at all costs. I'm a frequent traveler and often in Nashville, I normally stay at the Renaissance but they were full so I stayed here. I have a room where the phone doesn't work, instead of fixing the phone I was offered a move to another room. The hotel is outdated and the room HVAC that sounds like a truck engine; it was so loud I had to turn it off. Service is impersonal and sloppy - fine if you're at a motel but frustrating at $350 a night. Nothing like ordering a small pot of coffee for $7 and having a $10 delivery fee. That about sums up this rip off. Anywhere is better.
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Sheraton Grand Nashville Downtown
Responded Feb 21, 2020
It is our mission to deliver cozy accommodations and superior service at a great value, so we apologize that we fell short in your case. Our team will be looking into your feedback to ensure we improve in the future. Please give us a chance to make it up to you the next time you're in Nashville. Sincerely, Harrison Hutchinson Manager of Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The check in process with the chocolates and champagne is meant to charm because the rest of the place is a disappointment for the price.
First of all, this hotel is not cheap. On top of that, they charge a $17 amenity fee per day. For what you ask? It’s unclear. The pool is small w no hot tub. You will see nicer pools at a holiday inn for half the price and no amenity charge. Breakfast is not included and parking is OUTRAGEOUSLY expensive (like $38/day) so I’m just at a loss to what that fee could be for.
The rooms are fine but small. There’s no mini fridge but you can request one. But beware because the reason there’s no mini fridge is bc the rooms are already cramped without it. Also requesting and waiting on a mini fridge is just an unnecessary hassle for such an expensive hotel.
For the amount of money you’d spend per night, you can find much nicer accommodations. They should advertise the true cost so you do not feel nickel-and-dimed.
First of all, this hotel is not cheap. On top of that, they charge a $17 amenity fee per day. For what you ask? It’s unclear. The pool is small w no hot tub. You will see nicer pools at a holiday inn for half the price and no amenity charge. Breakfast is not included and parking is OUTRAGEOUSLY expensive (like $38/day) so I’m just at a loss to what that fee could be for.
The rooms are fine but small. There’s no mini fridge but you can request one. But beware because the reason there’s no mini fridge is bc the rooms are already cramped without it. Also requesting and waiting on a mini fridge is just an unnecessary hassle for such an expensive hotel.
For the amount of money you’d spend per night, you can find much nicer accommodations. They should advertise the true cost so you do not feel nickel-and-dimed.
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Date of stay: November 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GM_Front_Desk, General Manager at Sheraton Grand Nashville Downtown
Responded Jun 23, 2020
Dear Ashley, We're saddened to learn you were disappointed with your stay. While we're glad our check-in process impressed you, we apologize for any distress about our rates and included amenities. We work hard to ensure our offerings are competitive. Nevertheless, we'll consider your comments moving forward. If you're in the area again, we'd appreciate another chance to impress you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This was our first time in Nashville. The Sheraton has an impressive lobby, but is a little outside of the action on Broadway. It was a very steep uphill trek to get home. Aside from this, I was not impressed that we needed to wait for our room to be ready despite arriving at 4:30. We had driven 14 hrs and really wanted to wash up before getting dinner, but decided to lock our bags away and go looking shabby. We were not offered a courtesy room to freshen up. When checking out, we were hit with a $37 ($18.50 ish per night) USD charge that we were not made aware of at Check in. When I questioned this as I thought I had paid for everything in advance, the front desk staff mumbled something about the extra cost for record players, bicycles and bottles of water / coffee. No eye contact was made. I think they must get called on this often. We stayed in Memphis, Tampa, St. Augustine, and Savannah, and this was the only hotel to have a hidden charge at the end for amenities that went unused. We had our own water, and had no intention of using a bicycle or record player. After paying upwards of $500 CAD per night for our stay in advance, this left a bit of a bitter taste, especially after paying almost $100 to park for 2 nights (with in and out privileges which was nice). No staff made a memorable impression on us. They were very busy with the spring break crowd, so I am willing to give this property another chance, but will likely shop around next time. We loved Nashville!
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Date of stay: March 2022Trip type: Traveled with family
Room Tip: $18.50 USD amenity fee charged at check out. Parking on-site for $45 / night with unlimited ins...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristofer C, General Manager at Sheraton Grand Nashville Downtown
Responded Mar 21, 2022
We appreciate you taking the time to share your feedback. We're disappointed your time with us was anything less than ideal. It's also unfortunate you didn't notice all fees associated with your booking. Our facilities fee allows us to offer additional amenities for all of our guests. The information regarding our facilities fee is readily available on our website. We do hope you give us another opportunity to share a more positive experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful hotel, friendly people. BUT...when you pay well over $200 a night for a hotel room, is it too much to ask for shampoo and soap. Both dispensers on the wall were empty. Once you are in the shower and wet, its a little late to call to have some brought up. Now, they did bring some up later for the next shower, but still very frustrating. Covid times suck. Less service, higher prices.
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Review collected in partnership with this hotel
Date of stay: January 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristofer C, General Manager at Sheraton Grand Nashville Downtown
Responded Feb 3, 2022
Thank you for taking the time to submit this feedback, Steven. We are always working as hard as we can to provide the best stays for our guests. We regret to hear about your experience. We will share all of your concerns with our team moving forward. We hope you plan on staying with us again soon. We'd love to improve your opinion of us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dirty, no maid service “because we don’t want to have anyone in your space for that long “, we have to have dirty towels, garbage, no coffee, and moldy tile. The wifi lasts 5 minutes at a time. We’re here for three nights with no room cleaning. What ?! For about $300 per night. I do t think so.
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Date of stay: October 2021Trip type: Traveled solo
Room Tip: Good luck if you need wifi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristofer C, General Manager at Sheraton Grand Nashville Downtown
Responded Oct 26, 2021
We appreciate your feedback. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. The comfort and satisfaction of our guests is important to us so we'll be sure to address your concerns with our team moving forward. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We chose the Sheraton Grand Nashville because Marriott hotels have a reputation for being great places to stay. The self-parking cost $100 for two nights which was in addition to our $500+ actual hotel stay. The hotel stay did not include breakfast. When we checked in, the hotel provided bottled water free of charge which was much appreciated after a long drive. When we arrived at our room, it felt humid despite the fact that we had a February stay. The windows were covered in condensation. The king-size bed was comfortable, however, the only additional seating was a desk chair. There was a table in the room, but no associated seating. There was a very obvious area in the room layout where a chair ought to be placed however there was none to be found. There was no refrigerator or microwave provided. When we inquired about seating at the front desk, we were simply told, "not all of the rooms have chairs". Refrigerators are available free of charge but are not present in every room. We asked for a refrigerator to be brought up to our room, but I was disappointed in the facility for how much we paid for our stay. We did appreciate the Peloton bikes in the fitness room and were able to workout away from home.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristofer C, General Manager at Sheraton Grand Nashville Downtown
Responded Feb 14, 2023
Thank you for your feedback, Fotochique. We're disappointed to hear that you were not completely satisfied with your experience with us. We are dedicated to providing our guests with quality service and comfortable accommodations. It's unfortunate to know that you felt we could have done a better job, but we're confident that we can provide you with a more positive experience in the future. We'd love to host you again and give you the wonderful experience we have become known for here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had no water issues or noise issues this week - but I was also on the 22nd floor which would make it quieter
It was only a short ride by car, less than 15 minutes. Distance is about 10 miles.
There is also a golf cart from that hotel that takes you to the popular places downtown and back, a nice feature from noon to midnight for some. Reservations required.
…
"They have a golf-car service in the evening that will pick you up close by downtown,501 commerce street."Read full review
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PRICE RANGE
$232 - $440 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton nashville, nashville sheraton
FORMERLY KNOWN AS
Sheraton Nashville Downtown Hotel
LOCATION
United StatesTennesseeDavidson CountyNashvilleDowntown Nashville
NUMBER OF ROOMS
474
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Sheraton Grand Nashville Downtown
Which popular attractions are close to Sheraton Grand Nashville Downtown?
Nearby attractions include Ryman Auditorium (0.3 miles), National Museum of African American Music (0.3 miles), and Escape Experience (0.1 miles).
What are some of the property amenities at Sheraton Grand Nashville Downtown?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Sheraton Grand Nashville Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sheraton Grand Nashville Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Grand Nashville Downtown?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Sheraton Grand Nashville Downtown?
Conveniently located restaurants include Bourbon Street Blues and Boogie Bar, Jeff Ruby's Steakhouse, Nashville, and Skull's Rainbow Room.
Are there opportunities to exercise at Sheraton Grand Nashville Downtown?
Yes, guests have access to a fitness center during their stay.
Is Sheraton Grand Nashville Downtown located near the city center?
Yes, it is 0.3 miles away from the center of Nashville.
Are any cleaning services offered at Sheraton Grand Nashville Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Grand Nashville Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Grand Nashville Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.