Hampton Inn Scranton At Montage Mountain
22 Montage Mountain Rd., Scranton, PA 18507
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4.0
#2 of 9 hotels in ScrantonLocation
4.5
Cleanliness
4.4
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4.5
Value
4.2
The Hampton Inn Scranton At Montage Mountain hotel is in a picturesque location at the base of Sno Mountain in Pennsylvania, located directly off Interstate 81, just one mile from Sno Mountain ski resort, and a half-mile from the Toyota Pavilion and PNC Field, home of the Scranton/Wilkes-Barre Yankees. Wilkes Barre/Scranton International Airport is only five miles away. Complimentary airport shuttle is provided, and guests can also enjoy free breakfast daily and free WiFi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Skiing
Tennis court
Highchairs available
Business Center with Internet Access
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Water park offsite
Meeting rooms
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Wardrobe / closet
Iron
Flatscreen TV
Private bathrooms
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Family
Languages Spoken
English
Location
22 Montage Mountain Rd., Scranton, PA 18507
Getting there
Car recommended
Grade: 44 out of 100
44
Wilkes-Barre Intl Airport
3.3 mi•
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Rental Cars
19 Restaurants
within 0.75 miles
1,056Review8Q+A79Room tips
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Detailed Reviews
Hotel's Favorite
The hotel, staff, and rooms are very nice. The breakfast leaves a lot to be desired. The only food that looked appealing was the packaged yogurt and the boxed cereal. The one banana in the fruit basket looked mushy and old. The only other fruit I saw was apples, which is not a breakfast fruit. On the plus side, the coffee was hot.
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Date of stay: June 2023Trip type: Traveled with family
Room Tip: Plan to eat breakfast somewhere else. It’s not this hotel’s fault. Hampton needs to do a better...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Gleason, Guest Services / Front Office at Hampton Inn Scranton At Montage Mountain
Responded Aug 14, 2023
Dear Guest, Thank you for taking the time to review our property, we are sorry to hear that your stay was less than perfect. We never intend for any of our guests to leave unhappy, did you mention any of your issues to our staff? We love the opportunity to solve guests problems before checking out to make your stay more pleasurable. Sincerely, Brandon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Our family had a total of 4 rooms over the Oct 1, 2021 weekend for a wedding. One room was a king w a sofa bed and one room with two queen beds. All rooms had a mini fridge and hair dryer but no safe. Beds were super comfortable with rooms having individual heat / AC controls. Funny thing was toilet was a low rider - guess as I get older I’m used to the higher profile ones. Haha.
Hotel had a decent complimentary breakfast with scrambled eggs, sausage, oatmeal, bagels, make your own waffles, cereal, juices, and coffee. Staff was very friendly and so helpful.
My one other observation was the cleaning staff did a great job cleaning the rooms but they start awful early at 8 - 830a. It seems a bit early to start cleaning the rooms however that’s how they exceed at having rooms ready before the 3p checkin.
Nice place. Starbucks, Panera Bread and Longhorn and other shops all within one mile of the hotel. I’d definitely stay here again.
Hotel had a decent complimentary breakfast with scrambled eggs, sausage, oatmeal, bagels, make your own waffles, cereal, juices, and coffee. Staff was very friendly and so helpful.
My one other observation was the cleaning staff did a great job cleaning the rooms but they start awful early at 8 - 830a. It seems a bit early to start cleaning the rooms however that’s how they exceed at having rooms ready before the 3p checkin.
Nice place. Starbucks, Panera Bread and Longhorn and other shops all within one mile of the hotel. I’d definitely stay here again.
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Date of stay: October 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Gleason, Guest Services / Front Office at Hampton Inn Scranton At Montage Mountain
Responded Oct 6, 2021
Thank you for taking the time to review our hotel, we truly appreciate your feedback. We are happy to hear that our hotel provided the accommodations you were looking for while in the Scranton area. We look forward to seeing you again the next time you visit the area. Sincerely, Brandon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We spent one night here on our way north and did not feel it was up to the usual Hampton standards. We used a digital key so were able to bypass the lobby which is really a nice feature. We were on the first floor so going in and out of the hotel was easy. We went to dinner and when we came back I realized the room was stuffy so went to the thermostat to make an adjustment. Nothing worked. Everything was blank, no temperature display, pushing buttons didn't do anything. We called the front desk and the clerk gave us several things to try. It still didn't work so he moved us to another room on the first floor. The room was not as nice as the one we had and the bathroom door wouldn't even close all the way. The bed was fine and the A/C worked so we were fine with the rest of the stay. Breakfast was a bag of cold items for grab and go. Our bags had a blueberry muffin, an orange, a granola bar and a bottle of water. We took it along with us and had it for lunch at a roadside stop. We drove through the nearby Dunkin Donut's for coffee/tea and bagels. The restaurant behind the hotel is closed and we were told it is probably permanently closed. There are restaurants close by but you probably need a car for easy access to them.
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Date of stay: July 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Gleason, Guest Services / Front Office at Hampton Inn Scranton At Montage Mountain
Responded Sep 5, 2020
Dear Debbie, Thank you for taking the time to review our hotel- we truly appreciate your feedback. We are sorry to hear that you felt that your stay wasn't up to Hampton standards. These are very trying times for the hospitality industry and we are all adapting to the new normal. We are currently following all of the Hilton brand standards when it comes to breakfast offerings. We are patiently waiting to offer our guests a hot breakfast when the time is safe. We wish you happy roads ahead and hope to see you again. Sincerely, Brandon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was, clean, comfortable, and friendly. Safe area too. Everything I would expect from Hampton. Nice area. Near historic downtown. Easily accessible to restaurants and I felt the took covid precautions seriously, we always bring our own disinfectant too.
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Gleason, Guest Services / Front Office at Hampton Inn Scranton At Montage Mountain
Responded Jul 3, 2021
Thank you for taking the time to review our hotel, we truly appreciate your feedback. We are happy to hear that our hotel provided the accommodations you were looking for while in the Scranton area. We look forward to seeing you again the next time you visit the area. Sincerely, Brandon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were clean and well maintained and the facility itself is just off the highway and easy to find (as long as you go THROUGH the traffic light and then up the hill, which we did not the 1st time). This Hampton met our expectations and was just right for what we needed. Desk staff very courteous. We like the set-up of the bathroom which has 2 sinks, one accessible outside the door.
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Date of stay: July 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Gleason, Guest Services / Front Office at Hampton Inn Scranton At Montage Mountain
Responded Jul 29, 2021
Dear Beachboy, Thank you for taking the time to review our property, we truly appreciate the feedback. We are happy to hear that our hotel provided you the accommodations you needed on your road trip! We hope the rest of your travel was as enjoyable and we look forward to seeing you the next time you are in the Scranton area! -Brandon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked through Hilton requested a roll away for the room. Upon check in the request was not listed. Barb was fantastic getting us what we needed. She made sure we had enough pillows and blankets. It should be written someplace that there is a surcharge for the roll away. We were charged ten dollars. Which is fine, just wish we would have known the additional fee. The view from our room was average. Overlooked a parking lot and vacant building. The mountain in the far distance. The room was a nice size. King bed and fireplace. Bathroom had a walk in shower, sink, toilet, and a bidet. The bidet was leaking water and wasn't used. We just put a towel down behind it so we wouldn't slip on the floor. We told the front desk about it at check out. The room also had a sink area outside the door. Fireplace was nice. The hotel was very clean and quite. Breakfast was average. The waffle iron wasn't working properly. The batter was sticking to the iron. We asked for the iron to be oiled and it was done, but it still was sticking. The cost per the night of two hundred dollars was not really worth it to stay at this hotel.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Gleason, Guest Services / Front Office at Hampton Inn Scranton At Montage Mountain
Responded Dec 29, 2022
Dear Guest, Thank you for taking the time to review our property, we are sorry to hear that your stay was less than perfect. Upon reporting of the issue Maintenace serviced the room and we have made the necessary repairs. We truly appreciate when guests bring these issues to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've never been so disappointed in a Hampton Inn. When we arrived, we checked the beds and found brown stains under the mattress and then another stain on the mattress. (See photos) The woman at the front desk did apologize and gave us another room immediately, but there is no reason a bed should be that dirty. After we returned from dinner that evening, I served myself a cup of coffee from the lobby and it was cold, despite the fact that when we checked in, they told us that there would be fresh coffee until 9 pm. When I reported this, there was no effort to brew a new pot or apologize. The next day, I made a point to request that housekeeping clean our room. Despite the fact that we were gone all day, when we returned, the room had not been cleaned. The woman at the front desk eventually claimed that a worker asked us if we wanted the room cleaned and we supposedly said no. That absolutely did not happen. Other issues with the hotel included the Internet not working at all throughout our stay and the treadmill in the fitness room being out of order. A day after we checked out, we still had not received our bill and the charge on my credit card was $30 more than it should have been. (This was eventually corrected.) I called and asked to speak with the manager to discuss these issues but he was not there. I left a voicemail message and asked him to call me back. He never did. Both the issues with the hotel and the lack of response to make things right were unacceptable and surprising. I stay at Hampton Inn often and am almost always pleased with the service and the accommodations. Unfortunately, this stay makes me question whether I want to continue choosing Hampton Inn when I travel.
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Date of stay: July 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a corporate owned property. You would think that the property would receive a high degree of attention as a model for private ownership. NOT SO. The problems encountered were significant in number and destroyed the quality of our visit to the Scranton Area. The most serious issue was a non-functioning fire notification box near our room. It was hanging open and appeared to be in non working condition. It was reported to the front desk just after checking into the property and was still not resolved the next morning. In my opinion this is a serious issue and clearly a matter of safety. Other problems included a room temperature of 60 degree with the air conditioner running when we first entered the room. Clearly, it was left on by housekeeping. It took a considerable length of time before the room returned to a reasonable temperature. The carpet had cereal scattered around the room. The ice machine on our floor was not working and required that we obtain ice elsewhere on another floor. Bags of trash lined the hallway and remained there into the PM time point. While they were gone by the morning, other trash was piled up near the emergency stairwell. The shower had a heavy concentration of mold. (not good when my wife has an allergy to mold) The lighting on the rear parking lot had a large section of the lot where the lighting was not working. This was both a security and safety issue. The structure housing the pool was badly deteriorated with squirrels coming and going through the massive holes in the structure. It certainly caused me to worry about the integrity of the building where I was about to go to sleep for the evening and certainly did not provide a very nice view from the room.. All of this was documented with the Front End Manager as we checked out. The response from the manager indicated that they were aware of the vast majority of what I documented and shared. Not once did I hear the word "sorry" or any offer of compensation.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Gleason, Guest Services / Front Office at Hampton Inn Scranton At Montage Mountain
Responded Oct 20, 2021
Dear Ira, Please accept our apologies once again and we have discussed your issues via email. Thank you
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Toilet was low to the floor making it difficult to get up. Thin inexpensive toilet seat puts you closer to the surface of the water in the toilet bowl. Don't be surprised if the family jewels get dragged in the toilet water. Otherwise, a nice place.
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Date of stay: April 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brandon Gleason, Guest Services / Front Office at Hampton Inn Scranton At Montage Mountain
Responded Apr 24, 2021
Dear John, Thank you for taking the time to review our property, we appreciate your feedback! We are happy to hear that other than the toilet being too low that you otherwise enjoyed your stay. We do have accessible rooms with elevated toilets for your next trip into the area! We hope to see you again! Sincerely, Brandon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Easy off I81. Fast check-in. Good restaurant short walk out the back door. Clean quiet and comfortable room. Good wifi. Pillows could be better. Great breakfast - fresh fruit, yogurt, berry smoothie, juices, dry cereal and oatmeal, sausage, eggs, bagles and waffles.
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Date of stay: February 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from beegleas, Front Office Manager at Hampton Inn Scranton At Montage Mountain
Responded Feb 8, 2020
Dear Blake, Thank you for taking the time to review our hotel, we truly appreciate your feedback. We are delighted to hear that our property was the everything you needed while in the area. We hope to see you again! Sincerely, Brandon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, we have adjoining rooms. There are multiple room types that connect to each other (i.e. king to king, king to double, double to double). Some of these room types do have refrigerators in them. Please give us a call for more details or if you are looking to see about specific room types adjoining. 570-342-7002.
Thank you,
Stacey
Hello Lori,
Our standard rooms do not have refrigerators, but there are three room types including kings and double doubles that do. We can put a refrigerator in a standard room upon request and availability. All of our rooms have showers in them, some of them include tubs also. If you are looking for more details, please give us a call at 570-342-7002. We hope to see you soon.
Thank you,
Stacey
No hot tub at pool
Our pool is open until midnight.
"Call ahead and ask questions before you book. Front desk was very dismissive and unapologetic. Very upsetting "Read full review
"Plan to eat breakfast somewhere else. It’s not this hotel’s fault. Hampton needs to do a better job of providing breakfast or give it up."Read full review
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PRICE RANGE
$147 - $173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn scranton at montage mountain hotel scranton, scranton hampton inn, hampton inn montage mountain
LOCATION
United StatesPennsylvaniaScranton
NUMBER OF ROOMS
129
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hampton Inn Scranton At Montage Mountain
Which popular attractions are close to Hampton Inn Scranton At Montage Mountain?
Nearby attractions include Shoppes at Montage (0.5 miles), Cinemark 20 and XD (0.7 miles), and PNC Field - Scranton Wilkes-Barre RailRiders (0.7 miles).
What are some of the property amenities at Hampton Inn Scranton At Montage Mountain?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Hampton Inn Scranton At Montage Mountain?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hampton Inn Scranton At Montage Mountain?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Hampton Inn Scranton At Montage Mountain?
Yes, free parking is available to guests.
What are some restaurants close to Hampton Inn Scranton At Montage Mountain?
Conveniently located restaurants include LongHorn Steakhouse, Harvest Seasonal Grill - Montage, and Food & Fire BBQ-Taphouse.
Are there opportunities to exercise at Hampton Inn Scranton At Montage Mountain?
Yes, guests have access to a fitness center during their stay.
Does Hampton Inn Scranton At Montage Mountain offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Hampton Inn Scranton At Montage Mountain?
Many travelers enjoy visiting Steamtown National Historic Site (2.6 miles), Historic Scranton Iron Furnaces (2.4 miles), and Scranton Electric Building (2.8 miles).
Does Hampton Inn Scranton At Montage Mountain have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hampton Inn Scranton At Montage Mountain accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.