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3.04,029 reviews
Travelers' Choice 2018 Winner
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About Saudia Airlines
Airline Alliance
SkyTeamHeadquarters: PO Box 620, Jeddah Saudi Arabia 21231
Airline Summary
Jeddah-based Saudia (SV) is the flag carrier of Saudi Arabia. The airline, which is part of the SkyTeam alliance, flies to about 125 destinations in the Middle East, Asia, Africa, Europe and North America. It also has codeshare agreements with about 10 other airlines. The airline's primary hub is located at Jeddah-King Abdulaziz International Airport (JED), and a secondary hub is at Riyadh-King Khalid International Airport (RUH). Saudia flies planes featuring three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. In accordance with Islamic dietary laws, Saudia does not serve alcoholic beverages or food containing pork.
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Popular mentions
Manila - Dubai
International
This is the first time that my partner and I have chosen Saudia Airlines. The experience we had was more than the expectations we had experienced in a different airline. Such an Amazing Customer service I have ever had. The crew is so attentive and polite at all times knowing that we aren't in a business it is simply phenomenal service. The food is phenomenal and it is unlimited even though you don't ask them. they've offered you amazing. We definitely choose Saudia Airlines every time we fly back home. Thank you so much for the wonderful services. Keep it up and people will love you ❤️❤️❤️🙏🙏🙏…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Istanbul - Seoul
International
An airline that operates like crap by losing luggage and not sending luggage. An airport and airline trying to provide service with TERRIBLE employees and never-developed brains. They never send the luggage. They don't follow up and don't help. So it's literally a disgrace. It's such a bad airline that you should never fly on it and I hope it stops operating as soon as possible.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paris - Dhaka City
International
Hello, After getting the boarding pass, my plane has been canceled, but no hotel or food has been provided. They provided me another flight after 2 days, so with family and my kids, where should I go? The guest relations service is the worst I have seen. No more Saudi Airlines, inshallah. They need to provide solutions for accommodation and food. The flight has been canceled by the airline; it is not our fault; no compensation has been provided by Saudi Airways. Thanks…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeddah - Karachi
International
Terrible customer service by the airport staff who check boarding pass, crew on board were alright. Airport staff are very egoistic and rude.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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London - Kuantan
International
A big mistake chosing to fly Saudia, should have gone with the more reliable and reputable middle eastern airlines like Emirates or Qatar. The first problem was that the onward flight was cancelled a few weeks before departure. This really messed up our travel plans. The only other available flight was the next day, not to Heathrow, but to Gatwick. And we had already booked a separate Loganair flight to Dundee (which we had to take the loss), and buy another flight from LGW to Edinburgh. The second problem was encountered on the return flight from Heathrow to Kuala Lumpur. We were not allowed to bring our foldable GB Pockit+ stroller into the cabin. According to the counter staff, aparently ONLY Yoyo brand stroller can be brought into Saudia cabin. This was the same stroller that was folded and brought into the KUL-JED and JED-LGW flight, with no issues. We tried to tell the counter staff that GB Pockit+ is the smallest foldable stroller in the market, and significantly smaller than the Yoyo stroller. There was no talking sense into this person, and the stroller was collected at the door. And just as we feared, the stroller never arrived in Kuala Lumpur. No reply to email from Saudia. Food was unpalatable and the ICE was not working in one of the flight. Would not fly this airline ever again…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456…
K A RASHID J wrote a tip May 11
"The flight has been canceled by the airline; it is not our fault; no compensation has been provided by Saudi Airways."
Deo F wrote a tip May 3
"Airlines is only after your money, 0% customer care; always be updated to all requirements and laws; old and new, until the flight day"
Freedom09410258238 wrote a tip May 2
"My tip is that you shouldn’t book with this 💩 airline at all!!"
Rochelle V wrote a tip Apr 2024
"All in all my flight with them is okay..but ONLY in Baggage claim got the problem. The staff there will not HELP you with your luggage."
123456…
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Round TripOne-wayMulti-city
Depart
Fri, 5/31
Return
Fri, 6/7
Travelers
1, Economy