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, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Several years of social media. I have built several pro athletes, companies, bars, restaurants, individuals, etc social media presence. I am a photographer with a lot of equipment to help with building a brand and taking stellar pictures. I have also worked closely with several sellers on Amazon building their accounts and making sure pictures and descriptions are up to standard and above!
Skills
Community Knowledge
Social Media
Cash Handling
Employee Evaluation
Staff education and training
Safety processes and procedures
Daily workflow improvement
Complaint resolution
Knowledgeable in several POS software
Account management
Key performance indicators
Sales expertise
Client Service
Cultural awareness
Verbal and written communication
Teamwork
Microsoft Office
Work History
06/2020 to CurrentTeam LeaderAbb Ltd | Columbus, MS,
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Built strong relationships with customers through positive attitude and attentive response.
Led team of 17 members while providing exceptional customer service.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Implemented new working processes to deliver multiple improvements.
Facilitated training for associates through daily coaching and regular performance appraisals.
IniJessicated timely response to emails, voicemails and written correspondence.
01/2018 to CurrentDirectorBickford Senior Living | Canton, MI,
Managed a team of 170
Achieved several promotions in a very short period of time
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Established performance goals for each department and provided feedback on methods for reaching those milestones.
Analyzed business needs while soliciting customer feedback for process improvements.
Assisted with creation of marketing strategy and advertising iniJessicatives used to promote company to community members.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
11/2017 to CurrentOwnerFinger Lakes Premier Properties | Penn Yan, NY,
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Consulted with customers to assess needs and propose optimal solutions.
Maintained up-to-date administrative records to monitor operational conditions.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Recruited, hired and trained iniJessical personnel, working to establish key internal functions and outline scope of positions for new organization.
Developed key operational iniJessicatives to drive and maintain substanJessical business growth.
Trained and motivated employees to perform daily business functions.
Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Optimized team hiring, training and performance.
Conducted target market research to scope out industry competition and identify advantageous trends.
Managed key accounts, including developing sales presentations and promotion iniJessicatives to drive product sales and increase brand awareness.
11/2019 to 03/2020Front of House ManagerInn At Perry Cabin | Saint Michaels, MD,
Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
Adhered to safe work practices, food safety regulations and corporate guidelines.
Resolved guests complaints while maintaining positive customer environment.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.
Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
IniJessicated server side-work chart rotation to promote solidarity and standard of cleanliness.
Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
Education
Expected in Associate of Science | Pre LawNorth Idaho College, Coeur D'alene, IDGPA:
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