Rooms to Go Reviews

I visited the Rooms To Go in Buford, GA today where I was greeted by a friendly salesperson, Andrew **. I explained that I was looking for a dining room set. He ask if I had anything in particular in mind. I told him that I saw a set online that I liked and he took me right to it. I have worked with Andrew before and he is always so kind and knowledgeable. His years with the business show. He makes the process simple and quick. I absolutely love working with him! Again, I am walking out.

We recently relocated to Cape Coral Florida from Central Texas. We were in search of bedroom furniture for 3 rooms. Stopped by Rooms to Go - Cleveland Ave in Ft. Myers, FL….where we met at the door by a young associate (Adrian) that had nothing but positive energy and ready to assist upon our entry. We discussed our desires with him, he then immediately took us to exactly what we were looking for, laid out all options available, package deals to include pricing and purchasing options.

I was on the fence about what type of patio furniture I wanted. I shopped around and just kept coming back to Rooms To Go for two reasons, the attention by the sales associate and quality of product. I am very careful when it comes to larger purchases and do my due diligence. The reason for my review is to give huge props to Larry Watt at the Clearwater location. It took three trips to the store to decide and each time Larry was there to provide me with his thoughts and expertise in the patio furniture business. Larry stayed late on the first two visits, which resulted in me not purchasing anything.

I wanted to take this opportunity to thank you James for your great service and professionalism at Rooms To Go -Kennesaw; after purchasing bedroom furniture. After meeting with you concerning my issue, you reached out to me often enough to inform me of any ongoing progress. I think you went above and beyond to resolve my problem. I appreciate your diligent service. My home burned down August of 2022 and repaired by June 10, 2023. Just be kind, because you never know how much someone needs it.

I have been wanting to buy my living room set but just couldn’t find the right store as I am new in the area. Someone suggested Rooms to Go so there I was looking around. I was amazed by the size of the store and the variety of stuff to choose from. I picked up my set with the assistance of Boyd who was not only professional and friendly with me but was very knowledgeable as well when it comes to his goods. My sofa and ottoman are still on the way but my swivel chair and single chair were delivered today with ease along with my new carpet. The place is convenient to shop with reasonable prices. I bet they would have a Labor Day sale so go out there and pick up what you have in mind. You will be glad you did. Morie **

I should have heeded the warnings before I purchased online. An 80 inch TV console cabinet to be delivered on the 12th of April moved to the 17th and actually arrived on the 16th while no one was home and placed in the yard. The delivery picture clearly shows box damage on the corner. When I was finally able to make it home the console was in fact corner damaged and scratched. Thousand bucks for basically trash and because this is a "vendor order" they do not process damage claims. It's up to some 72 hour review. The option to return is just as ridiculous. Steer away folks.

I bought a leather sectional for $3,060.00 two years ago consisting of four sections. The two end sections are electric recliners. When I bought it, the salesperson never mentioned an extended warranty was available. The sectional came with a one year warranty. About a week ago, one of the electric recliners stopped working. I called Rooms To Go to ask if I could have a service repairperson come by and see what was wrong with it and I would gladly pay to have it repaired. The customer service agent informed me that they could only send out a service agent if I had bought an extended warranty. She told me that I would have to find my own company that fixes electric recliners.

WARNING-DO NOT PURCHASE A MATTRESS FROM THIS STORE!!! My husband and I purchased a Tempur-Pedic mattress from Rooms to Go at the Friendswood location 3 weeks ago and have been lied to, and scammed. Do not waste your money with this company! We were in the store for 2 days speaking with Kai the salesman. We wanted to make sure this was the bed for us, all of our options. We have had the Serta iComfort Mattress for many years and have loved it. Kai sold us on the Temper-Pedic, because he told us we had nothing to worry about, we had a 90 day sleep trial period and all we would lose if we returned it was $168 restocking fee. After 2 days of going back and forth on what we really wanted to do, we went ahead and bought the Temper-Pedic mattress for almost $4,000. We also ended up purchasing a whole new bedroom set.

Very deceptive return practice on damaged furniture. Furniture items dis-continued after purchase & sell, no chance for replacement and rooms to go low ball customers on discount to keep items. Was given store credit instead of refund to credit card as stated in signed agreement. Will never shop Rooms To Go ever again

Bought a Casper split king bed with the assumption it could be returned easy and exchanged for the King mattress. Bought in Denton Texas. So far this has been an impossible task. It’s been over 30 days all I have received is a ton of roadblocks.