Resorts World New York City - All You Need to Know BEFORE You Go (2024)
Resorts World New York City

Resorts World New York City

Resorts World New York City
2.5
9:00 AM - 5:00 AM
Monday
9:00 AM - 5:00 AM
Tuesday
9:00 AM - 5:00 AM
Wednesday
9:00 AM - 5:00 AM
Thursday
9:00 AM - 5:00 AM
Friday
9:00 AM - 5:00 AM
Saturday
9:00 AM - 5:00 AM
Sunday
9:00 AM - 5:00 AM
About
Resorts World New York City is the only casino in NYC, offering guests an unparalleled gaming and entertainment experience. With over 6,500 of the most popular Slot Machines and Electronic Table Games, you’re sure to find your favorite. Resorts World New York City is the place for great dining, with options for every price and palate. RW Prime is open 7-days a week. Bring your friends to dine in our newly renovated restaurant, where you can explore the East-Meets-West menus with flavor packed dishes! Book your reservations at the Hyatt Regency JFK Airport at Resorts World New York City, to make us your favorite place to play and stay!
Duration: More than 3 hours
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  • lalita j
    1 contribution
    2.0 of 5 bubbles
    Not much of fun playing.
    Resort world casino is very clean but do not have warm water in the bathrooms. The machines sometimes clean. Not much of food courts and dining restaurants. Years before they had gifts shops such a Jimmy chew , and electronic gifts shop. It was fun years ago playing at the casino because each player received high free play based on their points or good gifts given from the casino. Players today don’t receive any gifts and less amount of money in their free play for high points. The machines also pay out less jackpots and the bones are less and the pay line combination lessons for players. Something the bones takes a long time to occur 40 spins with a $5 bet on a penny machine and less money during the bonus. Most time it’s a loss than a win. Lots of Chinese People's names are called to win a car or consolation prizes. They dominate the casino.
    We appreciate you taking the time to leave your review. We have multiple dining options. From RW Prime to the Food Court we have options for every price and palate. We certainly want our guests to have the best experience while on property. Please remember that it is just a game. We are sorry you did not have a winning time at our casino on your last visit, but please be assured our machines are set at very competitive paybacks and follow strict Gaming Commission guidelines for operation. We truly love to see winners, but have no control over jackpots, and hope your next visit will be better.
    Written January 23, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited December 2023
    Traveled as a couple
    Written January 12, 2024
  • Lyrce
    New York City, New York80 contributions
    2.0 of 5 bubbles
    Give this place a miss - or miss your cash
    Wanted some entertainment without the long trip, and this fit that bill. The place is large, well-maintained and has more than 6,000 ways to lose money - er, machines, I mean. While it is very easy to find a machine that amuses you, it is extremely difficult to win a dime. Basically, you are just overpaying by a lot for a bit of fun. Spin, lose, spin, lose, rinse and repeat. Do the pocket dig. More nothing promptly appears. There is no way that many folks are playing yet no one is winning anything. And the folk who do, rarely, wear extremely grim expressions and depart immediately because apparently what they are winning is some of what they lost. While I returned home whole, I cannot recommend this place, lovely as it is, because it is a fast cash vacuum at its core. Take my word for it and avoid this place like the plague. There are far better options that are not that far away.
    We appreciate you taking the time to leave your review. We certainly want our guests to have the best experience while on property. Please remember that it is just a game. We are sorry you did not have a winning time at our casino on your last visit, but please be assured our machines are set at very competitive paybacks and follow strict Gaming Commission guidelines for operation. We truly love to see winners, but have no control over jackpots, and hope your next visit will be better.
    Written January 23, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2024
    Traveled solo
    Written January 19, 2024
  • Jacqueline P
    7 contributions
    2.0 of 5 bubbles
    Disappointed ... No Valet Parking
    Upon my arrival at this Hotel, I was extremely disappointed to learn that they did not have Valet parking and we had to Park our car in a lot across the road and walk back up a ramp as Guests. Resorts can and should do better than this. There is NO Security in the Parking lot and anyone can park whether you are a Guest or day player. This lack of concern for customer safety and security needs to be evaluated and rectified. If not, they will no longer get my service. I must say I did enjoy my meal at PW Steakhouse.
    Hello - thank you for taking the time to leave a review. Although we do not currently offer valet service we want to assure you that we prioritize everyone's safety on our property. You may not have seen them but security is constantly monitoring the property inside and out. Rest assured, we will take your feedback into consideration and make sure we do our best so all visitors feel safe when visiting the property.
    Written February 21, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2024
    Traveled as a couple
    Written February 14, 2024
  • Doreen D
    1 contribution
    2.0 of 5 bubbles
    Not very pleasant.
    This place is disgusting. At seven in the evening the entrance bathroom had no paper towels and looks like it had not been cleaned all day. Toilet paper hanging out over the bowls and the SMELL ugh. there is only freezing cold water to wash your hands?? Bathroom in the upper floors were no different. So many of the machines are out of order and spend as much as you want, NO WINS. They don't deserve to get one of the new lease license they are applying for.
    Hello - we are saddened that you did not have a good experience at our property. We want to assure you that this isn't the service we pride ourselves on. We also want to assure you that all of our games are set at very competitive paybacks and follow strict Gaming Commission guidelines for operation. We truly love to see winners, but have no control over jackpots.
    Written April 2, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2024
    Traveled with family
    Written March 3, 2024
  • Steven V
    2 contributions
    4.0 of 5 bubbles
    Good casino protest alert needed
    They have many slots and the staff is very friendly. I wish they had staff serve coffee and drinks earlier in the day. I will no longer visit Queens or NYC. You never know when there could be a protest in NYC with major roads closed.
    Thank you for taking the time to leave your review. We have shared your note with our Food & Beverage management team.
    Written April 22, 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2024
    Traveled with family
    Written April 15, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

2.5
2.5 of 5 bubbles391 reviews
Excellent
46
Very good
66
Average
62
Poor
64
Terrible
153

Mlombardi
2 contributions
4.0 of 5 bubbles
Dec 2019
Although there is plenty of parking; the new construction taking place there, makes it hard to navigate and cross between cars. They have changed the way you win Genting Rewards. I do not like that that the prizes require spending a ridiculous amount of an inflated price in their restaurants or gift shop before you can receive half off a second entree or item in the gift shop. It demotivates me to going more often. They do provide live bands that sound authentic and have been consistently good!
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Trip142674
1 contribution
1.0 of 5 bubbles
Jul 2022
Many non-handicapped cars parked in Handicapped parking. Restrooms in High-End area are locked and have been for some time now. Machines are smuged all over the glass and this is when it first opens so they had not been cleaned. Most slots have been broken for years. Restrooms are not legally qualified for handicapped. Toitets much, much too low and only one bar to assist. High end room has no guards and some very lloud and screaming profanity at the tables in that area. Asked for diet drink and was given a sugered one, thank goodness I noticed it at first taste. This Casino just does not care to improve at all. Handicapped people receive no special lines for help but are forced to wait on long lines. Comps are and insult to gamblers.
Written August 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave a review. We are saddened that you did not have a good experience at our property. We want to assure you this is not the service we pride ourselves on and will take your concerns into consideration.
Written October 17, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Vaderam Mohabir
Woodhaven, NY1 contribution
1.0 of 5 bubbles
Feb 2021 • Couples
This casino will Rob you of thousands in an HR. It is very very hard to win anything here, there is always a near miss where you see all the symbols like you going to win but nothing. Over and over the near miss pop up fooling you just to suck you in to Rob you, then they will give you little wins making you feel like you winning, man this place sucks, becareful .
Written February 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lin D
1 contribution
1.0 of 5 bubbles
Mar 2024 • Solo
AWFUL! aside from the slots being rigged (the machine malfunctioned and after it was rebooted, it repeated the entire bonus round and the feature awarded me the same amount of money the second time. the machine is programmed to memorized past play. seemed odd that it could go back, which is kind of conflicting with what I've always been told about the machines running on random number generators (rng's). Yes, I understand that it's a machine that knows the outcome, but past play repeat doesn't sound random. I also had an issue cashing a voucher at 5:01 am. Apparently, even though they don't announce it that they close the cashier before they shut the machines off and continue to take your money, if the ticket is more than $600 (even if it's not a limited voucher, you have to come back the next day. This was conveyed by someone named TRINEA, who called me "girl", and said hold it until next year, or come back tomorrow. Just being referred to as girl was offensive, and that remark was coming from a very obese bad breath person.
Written April 1, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello - we certainly want our guests to have the best experience while on property. We are sorry you did not have a winning time at our casino on your last visit, but please be assured our machines are set at very competitive paybacks and follow strict Gaming Commission guidelines for operation. We truly love to see winners, but have no control over jackpots. We also want to assure you that this is not the customer service we pride ourselves on and we appreciate your feedback on your experience.
Written April 2, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alex G
1 contribution
1.0 of 5 bubbles
Oct 2020 • Friends
Since they reopened in Sept 2020 its been much worse than it was before and it wasn't that great before either. First off there are no more shuttle buses that take you there lile it used to be. Second, there food court reopened recently and everything is so over priced. Paying 7$ for a small bottle of Pepsi is ridiculous. Also I don't know why the good friends noodle house is only open wed-sun I remember it was open everyday before the pandemic but that's ok I guess. That place is probably the only affordable food place there, everything else is so expensive. Also there are somtimes problems with the machines and kiosks not working.
Written October 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

stevek1967
88 contributions
1.0 of 5 bubbles
Jun 2021 • Friends
I am not a gambler, but left winning $60...
Only visited casino to support my elderly mon and aunt...
Visited late afternoon on Wednesday, indoor parking lot was totally full, except for the top level which was empty but closed for parking .
The smell of piss was very strong at the casino entrance in the packed parking lot..
Once inside casino, the strong smell of weed was evident..
No security inside casino gaming areas.
I felt unsafe for myself and my elderly family members..
Will not return..
Glad I took their $60.
Written June 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michael Z
Brooklyn, NY2 contributions
1.0 of 5 bubbles
Mar 2021
The Resorts world casino in Queens New York is the WORST casino in the world, I have been almost in all casinos in USA and Europe. I was harassed and even pushed by security guards only because I tried to go outside for a break, all employees and security guards are so angry and rude it's unbelievable, they think they work in jail and have zero experience with customers, even the food there is jail food. Please believe me you will regret.
Written March 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mark B
1 contribution
1.0 of 5 bubbles
Dec 2022 • Couples
I left it alone but just thought about it again. They told me that I had 2 comped nights at the hotel for christmas eve and christmas Day. So I took both days which i didnt even need but figured I'll take the extra day and go for a couple hours. The confirmation call as well as the front desk said that there were no expenses, after all was said and done, a few weeks later I see a charge for one of the nights. I never saw a bill, didnt know the price of the room, nothing made sense. It was $180 or something like that but they could have charged a $1000 at that point. How do you comp the room and then change it. This place is ridiculous and dont trust them, get everything in writing.
Written September 16, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

brooklyn18
Brooklyn, NY1 contribution
4.0 of 5 bubbles
Oct 2021
I disagree with all the negative comments based on my experience. Not in a great area, but it’s where a big intersection is, and a long entrance to the casino. Also if you goin through the back entrance there are no people there , just a rode leading straight to the casino.
Place has always been clean when I go, and the slots do pay out. People go with a few hundred dollars and complain they didn’t win, well as with any casino you have to bet some money to win.
Haven’t stayed in the hotel because I live close, but it is new, and I’m sure it’s first class. Only complaint I have is that there should be a bigger selection of venders in the food court.
Written October 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lalita j
1 contribution
2.0 of 5 bubbles
Dec 2023 • Couples
Resort world casino is very clean but do not have warm water in the bathrooms. The machines sometimes clean. Not much of food courts and dining restaurants. Years before they had gifts shops such a Jimmy chew , and electronic gifts shop. It was fun years ago playing at the casino because each player received high free play based on their points or good gifts given from the casino. Players today don’t receive any gifts and less amount of money in their free play for high points. The machines also pay out less jackpots and the bones are less and the pay line combination lessons for players. Something the bones takes a long time to occur 40 spins with a $5 bet on a penny machine and less money during the bonus. Most time it’s a loss than a win. Lots of Chinese People's names are called to win a car or consolation prizes. They dominate the casino.
Written January 12, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We appreciate you taking the time to leave your review. We have multiple dining options. From RW Prime to the Food Court we have options for every price and palate. We certainly want our guests to have the best experience while on property. Please remember that it is just a game. We are sorry you did not have a winning time at our casino on your last visit, but please be assured our machines are set at very competitive paybacks and follow strict Gaming Commission guidelines for operation. We truly love to see winners, but have no control over jackpots, and hope your next visit will be better.
Written January 23, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Resorts World New York City - All You Need to Know BEFORE You Go (2024)

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  • Sun - Sat 9:00 AM - 5:00 AM


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