Password reset - but no email being received - Nitro Sign - Nitro Community Forums Jump to content

Password reset - but no email being received

Jonathan Ryall

By Jonathan Ryall
in Nitro Sign

 Share

Recommended Posts

Jonathan Ryall

Jonathan Ryall

Posted
Posted

Hello, 

I'm trying to change my email address to a new email, but it says the new email is already existing. 

So I'm trying to reset the password of the new email, but I'm not receiving the password reset link. Are you able to trigger it from the backend please?

Link to comment
Share on other sites
  • Official Nitronaut
Allain Umailin

Allain Umailin

Posted
  • Official Nitronaut
Posted

Hello @Jonathan Ryall,

Thank you for reaching out to us through our Community Forums!

In order to check our cloud server, could you please provide the old and new email addresses? To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Lastly, are you able to login to Nitro Sign using the old email address? Does it still have documents it in?

Thank you very much in advance and I am looking forward to hearing back from you.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

© 2021 Nitro Software, Inc. All rights reserved. Nitro, the Nitro logo, Nitro Pro, and Nitro Sign are trademarks and/or registered trademarks, of Nitro Software, Inc. or its affiliates in the United States and/or other countries.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.

  I accept